Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

OLUWASEUN AYANBADEJO

FLAT 2,CLYDESDALE COURT 3, OAKLEIGH PARK NORTH

Summary

Strategic professional with expertise in administrative, operational, and stakeholder management across public sector, healthcare, and logistics. Proven success in coordinating high-value workflows and maintaining documentation integrity in complex, time-sensitive environments. Skilled in engaging diverse stakeholders with emotional intelligence and a commitment to service excellence. Currently pursuing PRINCE2 certification to enhance project delivery capabilities and support capital and infrastructure initiatives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Health Advisor (IUC)

London Ambulance Service, NHS Trust
London
09.2024 - Current
  • Provide immediate support to individuals in crisis, assessing needs through active listening and effective communication.
  • Conduct triage using NHS pathways, determining appropriate care and escalating emergencies.
  • Collaborate with healthcare teams to coordinate timely responses and ensure patient safety.
  • Deliver emotional support to callers, particularly those facing mental health challenges or distress.
  • Maintain detailed and accurate records in line with NHS protocols and confidentiality standards.
  • Trained in safeguarding, first aid, and mental health awareness for effective crisis intervention.

Caregiver/Support Worker

Choice Support
London
03.2024 - Current
  • Provide compassionate, person-centered care for residents.
  • Assist with daily living activities, including personal hygiene, mobility, and meal preparation.
  • Built trusting relationships with residents and their families, fostering a supportive environment.
  • Monitor and reported changes in residents' health or behavior to healthcare professionals.
  • Respond effectively to challenging behaviors, de-escalating situations calmly.
  • Maintain accurate care records and contributed to detailed handover reports.

Sales Consultant

Change Group
London
01.2024 - 03.2024
  • Provided exceptional customer service by offering in-depth product knowledge and assistance to customers, resulting in increased customer satisfaction and loyalty.
  • Stay informed about the company's money exchange services and products.
  • Successfully assisted in retail operations, including inventory management, stock replenishment, and more.
  • Utilized company policies to efficiently handle the point-of-sale system, ensuring accurate and smooth transactions.
  • Implemented technology solutions to enhance customer engagement and streamline store operations.
  • Participated in ongoing training sessions to stay updated on product knowledge and industry trends.

Operations Associate (Replenishment)

Monica Vinader
Acton
10.2023 - 01.2024
  • Maintained accurate records of jewelry components, raw materials, and finished products.
  • Regularly conducted inventory counts to ensure stock levels are up to date.
  • Coordinated with suppliers to replenish materials as needed.
  • Prepared orders for shipment, including packaging and labeling.
  • Input data accurately into the inventory management system.
  • Coordinated inbound and outbound shipments.
  • Built and maintained relationship with peers and upper management to drive team success.

Admin Project Team Coordinator

Lagos Metropolitan Area Transport Authority
Lagos
07.2021 - 09.2023
  • Coordinated department and cross agency projects by developing timelines and scheduling stakeholder sessions.
  • Maintained cohesive communication among multi-disciplinary teams to ensure project alignment.
  • Led development and implementation of structured documentation systems for lifecycle traceability and compliance.
  • Oversaw resource planning for administrative operations, including procurement and lifecycle management of assets.
  • Served as primary administrative liaison between departments, vendors, and executive leadership for efficient information flow.
  • Designed performance tracking frameworks, conducted team evaluations, and provided coaching to boost productivity.
  • Instituted document control protocols and automated workflows to enhance data security and access to documentation.

Project Support & Administrative Advisor

MTN Nigeria (Escalations)
Lagos
12.2019 - 07.2021
  • Unified stakeholder communications for high-impact service improvement projects, ensuring timely adherence to project timelines.
  • Served as key liaison among technical teams, management, and clients to resolve issues effectively.
  • Maintained accurate asset and system records to support operational decisions and ensure audit compliance.
  • Delivered structured reports on service delivery KPIs to inform enhancement strategies and reduce escalations.

Customer Care & Service Operations Advisor

MTN Nigeria
Abeokuta
01.2017 - 09.2019
  • Resolved high volume, complex customer issues using structured problem solving methodologies to ensure service continuity.
  • Documented customer interactions and escalated service gaps utilizing CRM and AVAYA systems for data-driven enhancements.
  • Addressed billing and direct debit escalations within service level timelines to support financial reconciliation.
  • Maintained compliance with communication protocols, ensuring consistent delivery aligned with quality standards.
  • Collaborated with team leads to identify inefficiencies, providing insights for operational streamlining and customer journey improvements.

Administrative Manager

Kentoval Ventures
Lagos
04.2015 - 01.2017
  • Directed daily administrative operations to ensure seamless workflow and resource alignment.
  • Championed accountability and collaboration culture to enhance operational efficiency.
  • Served as primary liaison for clients, managing enquiries and resolving service issues.
  • Oversaw financial operations, including payment approvals and refunds, adhering to business policies.
  • Maintained inventory control and asset management processes for timely restocking and maintenance.

Client Engagement & Business Development Advisor

First City Monument Bank
Ibadan
06.2013 - 04.2015
  • Represented organization at high impact industry events to foster strategic relationships and gather competitive intelligence.
  • Analyzed sales performance data, implementing corrective strategies to achieve targets.
  • Applied persuasive communication techniques to boost service uptake and engage diverse audiences.
  • Delivered tailored service presentations, translating complex features into clear value propositions for corporate clients.

Education

Bachelor's - Information Resources Management

Babcock University
Ilishan, Ogun State, Nigeria
07-2011

Senior Secondary School Certificate -

Christ The King Catholic College
Odolewu, Ogun State, Nigeria
06-2007

First School Leaving Certificate -

Laurel Nursery And Primary School
Isolo, Lagos, Nigeria
05-2000

Skills

  • Effective Stakeholder Communication
  • Data entry
  • Project Coordination & Evaluation
  • Client & User-Focused Service Delivery
  • Operational Oversight & Resource Management
  • Active Listening & Influencing
  • Data & Information Management
  • Cross-Functional Team Collaboration
  • Technical Systems Awareness
  • Risk Identification & Problem Solving
  • Emotional Intelligence & Conflict Resolution
  • Time & Workflow Efficiency
  • Cultural Sensitivity & Inclusion
  • Health & Safety Awareness
  • Organisational Proficiency
  • Record keeping
  • Telehealth services

Certification

Certifications & Professional Development

PRINCE2® Foundation & Practitioner – In Progress (2025)
Currently undertaking formal certification to reinforce structured project delivery, risk mitigation, and governance in alignment with industry best practices.

NHS Pathways Call Handling & Triage Training – London Ambulance Service (Sept 2024)
Equipped to assess, prioritise, and coordinate time-critical responses using clinical decision support tools within structured service delivery frameworks.

Safeguarding Adults & Children – Level 3 (March 2024)
Trained to identify and respond to safeguarding concerns, ensuring duty of care and regulatory compliance across multi-agency environments.

Basic Life Support (BLS) & First Aid – (Nov 2024)
Enhances readiness to support team wellbeing and frontline resilience during critical incidents or operational emergencies.

Data Protection & Confidentiality (GDPR Awareness) – (Oct 2024)
Knowledgeable in managing sensitive data securely and in compliance with NHS Information Governance standards.

Minute Taking & Meeting Management – (July 2021)
Skilled in preparing agendas, capturing actionable outcomes, and supporting decision-making processes through structured documentation.

Affiliations

Awards, Accomplishments & Honours
  • Consistently Recognized for High-Quality Service Delivery
    Received commendations and positive feedback from team leads and stakeholders for consistently exceeding service targets and demonstrating professionalism under pressure across NHS and public sector environments.
  • Led Cross-Functional Coordination During High-Demand Periods
    Successfully supported coordination of operational workflows and scheduling during critical demand surges within the NHS 111 service ensuring timely triage and seamless service continuity.
  • Instrumental in Improving Administrative Efficiency
    Streamlined internal documentation, meeting scheduling, and reporting processes across multidisciplinary teams, contributing to reduced delays and improved audit readiness.
  • Trusted Liaison Between Stakeholders
    Routinely entrusted with client and team facing responsibilities due to discretion, diplomacy, and ability to maintain productive communication across all levels of the organisation.
  • Selected for Advanced Responsibilities
    Due to reliability and attention to detail, selected to conduct performance feedback sessions, facilitate meetings, and implement document control protocols—demonstrating leadership beyond core administrative duties.

References

References available upon request.

Timeline

Health Advisor (IUC)

London Ambulance Service, NHS Trust
09.2024 - Current

Caregiver/Support Worker

Choice Support
03.2024 - Current

Sales Consultant

Change Group
01.2024 - 03.2024

Operations Associate (Replenishment)

Monica Vinader
10.2023 - 01.2024

Admin Project Team Coordinator

Lagos Metropolitan Area Transport Authority
07.2021 - 09.2023

Project Support & Administrative Advisor

MTN Nigeria (Escalations)
12.2019 - 07.2021

Customer Care & Service Operations Advisor

MTN Nigeria
01.2017 - 09.2019

Administrative Manager

Kentoval Ventures
04.2015 - 01.2017

Client Engagement & Business Development Advisor

First City Monument Bank
06.2013 - 04.2015

Bachelor's - Information Resources Management

Babcock University

Senior Secondary School Certificate -

Christ The King Catholic College

First School Leaving Certificate -

Laurel Nursery And Primary School
OLUWASEUN AYANBADEJO