Oluwaseun Akintunde
Chatham,Kent
Summary
Highly-skilled IT Support Technician with 12 years of experience. Maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimise overall company productivity.
Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
IT support technician
TVS Rico Logistics
Slough
06.2011 - Current
- Performed installs and upgrades that led low decrease in IT equipment defects, ensuring minimal interruption to client service.
- Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
- Provided timely and professional support across hardware and software issues for 500+ end users across different organisations.
- Led data migration to updated domains, improving network traffic performance.6l
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
- Communicated technical concepts to customers clearly by phone, email and online chat.
- Provided technical support throughout development phases of new products.
Education
Bachelor of Engineering - Electrical Electronics
Ahmadu Bello University
Zaria, Nigeria 09.1989 - 06.1994
Skills
- Network administration
- Network configuration
- Network troubleshooting
- Hardware maintenance
- Diagnostic software
- Network maintenance
- Technical support
- Engaging leadership style
- Desktop support
- Skilled in TCP/IP and WAN
- Technical issues analysis
- LAN aptitude
- Application support
- Application installations
- Hardware diagnosis
- System upgrades
Certification
Career Essentials in System Administration by Microsoft and LinkedIn
Cisco Certified Network Professional.
Cisco Certified Network Security Associate.
Windows 10 for IT Support Advanced Troubleshooting.
Windows 10 for IT Support Troubleshooting Basics.
ITIL v3.
MCITP Enterprise Desktop Support Technician.
MCTS Configuring Window 7.
Telecom Frames H1 training and accreditation.
CompTIA A+.
CompTIA N+
Timeline
IT support technician
TVS Rico Logistics
06.2011 - Current
Bachelor of Engineering - Electrical Electronics
Ahmadu Bello University
09.1989 - 06.1994
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