Oluwaseun Akintunde

• Performed installs and upgrades that led low decrease in IT equipment defects, ensuring minimal interruption to client service.
• Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
• Provided timely and professional support across hardware and software issues for 500+ end users across different organisations.
• Led data migration to updated domains, improving network traffic performance.6l
• Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
• Communicated technical concepts to customers clearly by phone, email and online chat.
• Provided technical support throughout development phases of new products.

• Ran cables to connect devices, equipment and power sources to newly installed systems.
• Soldered electronic components into place to achieve durable connections.
• Read and interpreted technical schematics to complete accurate work.

• deskImplemented, maintained, developed and tested the installation and update of file servers, print servers and application servers in all departments.
• Optimised system security and performance with proactive changes.
• Investigated problems with hardware and software to trace faults.
• Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
• Configured, tested and maintained network equipment.
• Controlled access to computer network, setting up accounts and access levels.
• Tracked computer system and network performance to identify root causes of issues.
• Maintained internet and intranet websites to maximise reliability and usability.
• Organised workspaces for employees with computer, monitors and associated cabling or equipment.

• Responsible for the management, control and administration of all workstations at Defence Electronics learning centre as well as managing all IT facilities within the building.

• Actively promoting the learning centre within the MOD community, registering new candidates for ECDL exams and supporting MOD personnel with various e-learning courses available at the centre. Key Achievement.

• Restructuring of the learning centre to accommodate more workstations and assign tags to facilities easy PC audit and general inventory.

• Upgrading of workstations from Windows NT to Windows XP as well increase memory capacity.

• Installing, servicing and repairing electronic scales including weighbridges, platform scales and chemical balances across the

country.