OLUWASEUN ADEOLUWA
Sheffield
Summary
Dedicated and Empathetic customer care professional with years of experience in providing high-quality support and expertise in fast-paced environments. Proven ability to resolve customer inquiries and questions efficiently, maintaining high satisfaction ratings, and building strong relationship with clients, through effective communications and resolving of complaints or assisting further on questions and inquiries. Skilled in handling phone, email, and chat communications, with a strong grasp of CRM systems and customer service best practices. Committed to providing a positive customer service experience through clear and adequate communication, problem-solving, and a customer first mindset. A team player who succeeds in both independent and collaborative environments, with a strong commitment to continuous improvement and professional development. Seeking to bring my passion for great customer service and relationship building to a dynamic and customer centered organization.
Overview
7
7
years of professional experience
Work History
Senior customer service representative
LaVille Holdings
02.2024 - 01.2025
- Provided customer service support to ensure smooth operations and a positive client experience.
- Managed customer appointments, coordinated service schedules, and maintained an up-to-date client's calendar.
- Prepared and maintained customer records, organized documentation, and ensured accurate filing for quick service access.
- Responded to clients' inquiries via email, and phone with professionalism, empathy, and direction to ensure adequate results.
- Assisted in directing and distributing customer facing communications, including service update and follow ups.
- Maintained a welcoming and organized customer service environment to support efficient resolution and client satisfaction.
Customer service representative
Secretary (Ninerela+)
01.2023 - 01.2024
- Handled customer interactions across social media platforms (Facebook, Instagram), responding promptly and accurately to inquiries or complaints, to ensure concerns are resolved, and maintaining a professional standard and friendly tone.
- Assisted in day-to-day office operations, including managing customer data, preparing service-related documents, and ensuring timely communication with clients.
- Supported the planning and execution of customer outreach programs, ensuring a positive experience and effective service delivery.
- Participated in team meetings to improve customer strategies, supporting with ideas to enhance customer satisfaction, communication and relationship-building.
Volunteer/Intern Customer Service
Guaranty Trust Bank
06.2018 - 08.2018
- Assisted customers with account inquiries, transactions, and general banking services.
- Supported front desk operations by directing clients and handling routine requests.
- Responded to customer complaints and escalated issues appropriately.
- Maintained a professional and welcoming environment for clients.
- Gained hands-on experience with banking procedures and customer relationship protocol.
Education
BSc - Political Science
Covenant University
Ogun State, Nigeria01.2022
WAEC/SSCE - undefined
Faith Academy
Canaanland, Ota, Ogun State, Nigeria01.2017
Skills
- Technical skills: Proficient in the use of Microsoft Office, administrative support, customer service, Report writing, Scheduling and calendar management, document management, office organization, social media management
- Soft skills: Communication (Verbal and Written), Team collaboration, Professionalism, Attention to detail, Interpersonal skills, Time management, Problem-solving, Public health awareness
LANGUAGES
English - Fluent
Timeline
Senior customer service representative
LaVille Holdings
02.2024 - 01.2025
Customer service representative
Secretary (Ninerela+)
01.2023 - 01.2024
Volunteer/Intern Customer Service
Guaranty Trust Bank
06.2018 - 08.2018
WAEC/SSCE - undefined
Faith Academy
BSc - Political Science
Covenant University