Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Oluwaseni Osunkoya

MSc Graduate
United Kingdom

Summary

A Graduate with a Master’s degree in International Management seeking to utilise and advance skills and knowledge gained from my degree and experiences. Brining an extensive combination of experience and knowledge in administrative management, business operations, business analysis, cost and budget controls and customer service. Keen to utilise transferrable skills on business management and administrative processes honed through 1 and a half year of administrative management experience within the healthcare sector, 1 year customer service experience in the food industry with advanced knowledge in strategic management, organisational strategic agility and business analysis and business performance reporting.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

General Customer Assistant

Compass Group UK and Ireland, The 88 Restaurant
10.2021 - 09.2022
  • Customer Service Skills which included attending to customers food and other retail purchases and ensuring customer satisfaction by providing high quality service performance
  • Till Operation Management
  • Handled cash and card payments with accuracy.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Delivered services to customers within specific timeframes.

Business Analyst - Management-in-Practice Module

University Of Leicester School Of Business
Leicester, Leicestershire
05.2022 - 05.2022
  • Completed the Strategic Assessment aspect of the group Sustainability report by carrying out a SWOT Analysis and a Business Model Canvas Analysis for Tudor Rose which contributed to developing a 5 year plan for Tudor Rose to accomplish better sustainable publishing practices
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Prepared and Presented a PowerPoint presentation mapping out the direction for Tudor Rose to achieve compatible sustainability practices and policies by proposing core strategies to improve their print publication services
  • Performed overall secretarial and administrative duties for the group by taking minutes of meetings and coordination of delegated group tasks

Cost & Budget Officer

Marigold Hospital & Critical Care Centre
01.2020 - 08.2021
  • Worked as an administrative cost and inventory officer in the management department of the hospital assisting with patient billing, accounts settlement, inventory balancing
  • Analysed and carried out Internal audit functions directly with the Head of finance
  • Carried out Budget control and variance analysis; using MS Excel to create budget reports and reporting to the Head Financial officer
  • Used QuickBooks Accounting Software and EMR software to create reports and monitor cost, inventory control and supply chain management
  • Collected and reported monthly expense variances and explanations.
  • Creation of business performance reports for senior management which included quarterly performance analysis from financial and clinical data extracted from Electronic Medical Records (EMR) System.

Human Resource and Trading Intern

Comercio Partners Investment bank
05.2018 - 07.2018
  • Worked under the direct supervision of the Head HR assisting with employee welfare, employee remuneration payment, updating employee database, recruitment & selection
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Compiled employee records from individual departments to maintain central files.
  • Answered and redirected incoming phone calls for office.
  • Worked under the Trading department gaining knowledge on trade patterns and investments, studying market trends on investment opportunities using TradeFi investment software.

Business Operations Intern

Peninsula Health Systems
06.2017 - 09.2017
  • Assisted my immediate supervisor to ensure accurate payment of staff benefits and remunerations
  • Updated & Prepared client bills and invoices
  • Assisted in employee welfare management
  • Collected, arranged and input information into database system.

Customer Service Intern

MTN Telecommunication
06.2013 - 08.2013
  • Customer Care Service which included gathering complaints and feedbacks from MTN customers and assisting in providing solutions
  • Assisted in desk operations which included receiving phone calls and attending to walk in customer enquiries.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Investigated and resolved customer inquiries and complaints quickly
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

Master of Science - INTERNATIONAL MANAGEMENT

University of Leicester
United Kingdom
09.2021 - 11.2022

Bachelor of Science - BUSINESS ADMINISTRATION

BABCOCK UNIVERSITY
09.2015 - 06.2019

Skills

  • Communication and Presentation Skills

-Presented Monthly budget reports to Senior Management team in Marigold Hospital

-Served as the Assistant Course Representative to act as a liaison between students and lecturers to ensure prompt communication of information, submission of assignments and projects and meeting of deadlines

-Clear presentation of various group work and projects which was developed through delivering presentations in front of students and panels which involved preparing and delivering the presentations using Microsoft PowerPoint slides

  • Planning and Organisation

-Ability to organise, plan and prioritize workload

-Active volunteer member of INSPIRE NGO where I assisted in planning various charity outreach programs such as visits to Orphanages and hospices

  • Project Planning and Leadership

-Served as the Assistant Course Representative for the Business Administration and Marketing class of 2019

-Planning Coordinator of the 2018 Students Departmental Week Social Dinner

-Head Usher leading an Ushering team of 15 people

  • Customer/Stakeholder Relationship Management

-Attended to customers with varying administrative medical issues and ensuring that their concerns are solved appropriately

-Liaised with major pharmaceutical suppliers for Marigold hospital ensuring that pricing, quality and quality of drugs and medical supplies were accurate conveying any dissatisfaction or concerns of both parties in terms of product quality and pricing policies

  • Team Working and Collaboration

-Worked on key group projects during my undergraduate and masters programs

-Worked as a member of the Inventory team for Marigold Hospital

-Served as a member of the 2018 Students Executive team to successfully plan and execute the 2018 Students Departmental Week activities

  • Punctuality and Time Management

-Meeting Monthly budget deadlines set by the Head of the Accounting department working as a Cost & Budget Officer

  • Analytical Skills

-Proficient in Microsoft Office including Word, Excel and PowerPoint

-Problem Solving : Analysing, Reporting, Researching, Adaptability

References

Available upon request.

Additional Information

  • AWARDS AND ACHIEVEMENTS

-Business Analysis Foundations Certificate of Completion, LinkedIn Learning.

-Affiliate Member, Chartered Management Institute (CMI)

-Chartered Management Institute (CMI) Level 7 Certificate in Strategic Management and Leadership Practice

-Emotional Intelligence Practitioner Certificate of Accreditation, The Priority Academy (Udemy Online Learning)

Timeline

Business Analyst - Management-in-Practice Module

University Of Leicester School Of Business
05.2022 - 05.2022

General Customer Assistant

Compass Group UK and Ireland, The 88 Restaurant
10.2021 - 09.2022

Master of Science - INTERNATIONAL MANAGEMENT

University of Leicester
09.2021 - 11.2022

Cost & Budget Officer

Marigold Hospital & Critical Care Centre
01.2020 - 08.2021

Human Resource and Trading Intern

Comercio Partners Investment bank
05.2018 - 07.2018

Business Operations Intern

Peninsula Health Systems
06.2017 - 09.2017

Bachelor of Science - BUSINESS ADMINISTRATION

BABCOCK UNIVERSITY
09.2015 - 06.2019

Customer Service Intern

MTN Telecommunication
06.2013 - 08.2013

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Oluwaseni OsunkoyaMSc Graduate