OLUWASEGUN OGUNSOLA
CITY OF MANCHESTER,GREAT MANCHESTER
Summary
I'm Polite and professional person with strong communication and multitasking abilities. Skilled in resolving customer complaints within company guidelines and using initiative. Ensures customer satisfaction through follow-up to maintain service standards and guarantee customer satisfaction.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Customer service representative
Jordan Care Recruitment
CITY OF MANCHESTER, GREAT MANCHESTER
08.2023 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Customer service representative
DHUB
CITY OF MANCHESTER, GREAT MANCHESTER
03.2023 - 08.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Obtained feedback from customers to improve service experience.
- Adhered strictly to policies and procedures for continued company compliance.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Followed scripts when answering common customer questions.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Customer service representative
UNITED NATION
IKEJA,LAGOS, NIGERIA
01.2019 - 03.2023
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
Education
Bachelor of Science - COMPUTER SCIENCE
UNIVERSITY OF LAGOS
LAGOS,NIGERIA 02.2019 - 02.2023
Higher National Diploma - ACCOUNTANCY
THE POLYTECHNIC IBADAN
IBADAN,NIGERIA 06.2017 - 07.2019
Skills
- Customer Service
- Customer relations
- Problem-solving
- Team Leadership
- Public speaking
- Data Entry
- Complaint resolution
- Microsoft Office
- Dispute management
- Logistical planning
- Outstanding customer service
- Excel proficiency
- Customer needs analysis
Affiliations
- Reading: Enjoy reading fiction and non-fiction, enhancing my knowledge and improving my analytical and comprehension skills.
- Sports: Active participant in local soccer and basketball leagues, demonstrating teamwork, discipline, and commitment.
- Volunteering: Regular volunteer at community shelters, showcasing empathy, dedication, and a willingness to help others.
- Traveling: Passionate about exploring new cultures and places, which fosters adaptability, open-mindedness, and a global perspective
Timeline
Customer service representative
Jordan Care Recruitment
08.2023 - Current
Customer service representative
DHUB
03.2023 - 08.2023
Bachelor of Science - COMPUTER SCIENCE
UNIVERSITY OF LAGOS
02.2019 - 02.2023
Customer service representative
UNITED NATION
01.2019 - 03.2023
Higher National Diploma - ACCOUNTANCY
THE POLYTECHNIC IBADAN
06.2017 - 07.2019
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