Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Oluwaranti Omole

Newport,United Kingdom

Summary

Results-driven and analytical professional with a strong foundation in risk management, data analysis, and strategic planning. Adept at identifying vulnerabilities, implementing preventive measures, and optimizing processes to mitigate fraud risks. Strong problem-solving skills, attention to detail, and a commitment to maintaining financial integrity. Highly adaptable, with a keen ability to learn and apply best practices in fraud prevention, regulatory compliance, and corporate strategy. Excels in cross-functional collaboration, leveraging data-driven insights to drive operational efficiency and safeguard organizational assets. Seeking an opportunity to lead and develop fraud prevention strategies, leveraging analytical thinking and strategic vision to protect businesses from financial threats.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Support worker

Achieve together
Newport, United Kingdom
10.2024 - Current
  • Provided transportation for medical appointments, ensuring timely arrival.
  • Implemented care plans set out by healthcare professionals leading to improved service user well-being.
  • Helped achieve service user independence through guided tasks and activities.
  • Completed housekeeping tasks resulting in a clean, safe home environment.
  • Actively listened to client concerns thus creating a comforting environment.
  • Increased comfort levels with personal care duties such as bathing and dressing.
  • Maintained detailed records of service user behaviour changes for healthcare team reference.

Customer Service Representative

(Peopleplus Management Services ltd) Zenith Bank PLC
Lagos, Nigeria
08.2023 - 07.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait time.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Bank Teller

(Peopleplus Management Services ltd)Zenith Bank PLC
Lagos, Nigeria
11.2021 - 08.2023
  • Processed customer transactions promptly, minimizing wait time.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Audited fellow teller currency to contribute to dual-control procedures and conducted daily call-over.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Processed daily client transactions including deposits, withdrawals, and money transfers.

Funds Transfer Officer

Peopleplus Management Services ltd)Zenith Bank PLC
Lagos, Nigeria
03.2023 - 07.2023
  • Ensuring customers' instruction are properly reviewed before processing
  • Ensure all remittances for customers and regulatory agencies are handled within the agreed time-frame
  • Ensure daily and weekly balancing of internal funds transfer accounts such as Manager's Cheques, Cash Advance.
  • Ensuring customers' transactions (Manager's Cheques, NIP) are processed within approved service turnaround time.
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
  • Ensuring excellent interpersonal relations with customers
  • Reviewing Incoming/Outgoing clearing cheques to ensure timely/proper booking of same in conformity with Clearing/Bank's procedure.
  • Ensure timely posting of customers' funds transfer requests.

Teacher

National Youth Service Corps(Imoye Junior High School
Lagos, Nigeria
11.2019 - 10.2020
  • Graded and evaluated student assignments, papers, and course work.
  • Kept students on-task with proactive behaviour modification and positive reinforcement strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.

Education

Master of Science - Forensic Audit and Accounting- in view

University of Southwales
Trefforest, United Kingdom

Bachelor Of Sciences - Accounting

Bowen University
Nigeria
09.2015 - 07.2019

Nigerian Certificate Of Education - Early Childhood Care Education

Adeniran Ogunsanya College of Education
Nigeria
06.2011 - 06.2014

Skills

  • Active listening and Problem-solving skill
  • Team Leadership skill
  • Multi-tasking skill
  • Time management prowess
  • Understanding of risk and compliance and how to implement risk culture
  • Knowledge of UK Financial Crime regulatory guidelines
  • Analytical with ability to innovate, think outside the box and challenge status quo
  • Proven track record of driving continuous improvement
  • Operational and organisational change management
  • Investigative reporting

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Managed over 70 customers per day with problems adequately solved

Certification

Institute of Chartered Accountants of Nigeria- in view

Affiliations

  • Learning new things through the internet
  • Travelling

Timeline

Support worker

Achieve together
10.2024 - Current

Customer Service Representative

(Peopleplus Management Services ltd) Zenith Bank PLC
08.2023 - 07.2024

Funds Transfer Officer

Peopleplus Management Services ltd)Zenith Bank PLC
03.2023 - 07.2023

Bank Teller

(Peopleplus Management Services ltd)Zenith Bank PLC
11.2021 - 08.2023

Teacher

National Youth Service Corps(Imoye Junior High School
11.2019 - 10.2020

Bachelor Of Sciences - Accounting

Bowen University
09.2015 - 07.2019

Nigerian Certificate Of Education - Early Childhood Care Education

Adeniran Ogunsanya College of Education
06.2011 - 06.2014

Master of Science - Forensic Audit and Accounting- in view

University of Southwales

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Oluwaranti Omole