OLUWAPELUMI FOLORUNSHO
Salford, Manchester
Summary
BSC Business and Management Graduate.
Resourceful Project Manager with of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies.
Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Advisor
HMPO (His Majesty's Passport office)
, Lancashire
04.2023 - Current
- Successfully handled a high volume of passport inquiries, providing accurate and detailed information to applicants.
- Resolved complex customer issues, including lost passports, expedited applications, and documentation discrepancies, resulting in a 20% decrease in escalated complaints.
- Processed passport applications efficiently, ensuring adherence to strict security and data protection protocols.
- Collaborated with a team of advisors to develop and implement improved customer service procedures, resulting in a 15% reduction in application processing times.
- Received multiple commendations from both supervisors and applicants for delivering exceptional customer service and maintaining a high level of professionalism achieving a monitor of 100%.
Event Manager
Euphoria entertainment
Manchester, Greater Manchester
04.2023 - Current
- Led the planning and execution of the 3 major events attended by over 500 guests, resulting in a 20% increase in client satisfaction and positive feedback.
- Collaborated with clients to understand their vision and objectives, translating them into comprehensive event plans and ensuring a flawless execution that met or exceeded client expectations.
- Coordinated logistics, including venue selection, contract negotiation, vendor management, and on-site coordination, achieving a 15% cost savings through strategic vendor partnerships and efficient resource allocation.
- Oversaw event timelines, budgets, and resource allocation, resulting in consistent on-time and on-budget delivery of projects, with 100% of events being completed within established timelines and budgets.
- Proactively engaged with stakeholders, including clients, sponsors, vendors, and internal teams, to ensure alignment of goals, expectations, and deliverables throughout the event planning process.
Customer Service Advisor
NHS England
Manchester
05.2021 - 03.2022
- Addressing customer service inquiries accurately and timely
- Completed training to new staff members efficiently within a shorter period
- Improved effective relationship and teamwork skills with all other call centre departments
- Provided accurate and appropriate information to customers inquiries thus increasing disposition reports by over 90%
- Expedite information flow between customer service, management operations and CPS data.
Administrative Officer (Volunteer
Sigma Stones Ltd
Birmingham
03.2020 - 09.2020
- Handling incoming calls and other communications
- Processing filing system
- Recording information as relevant
- Updating paperwork, asserting documents and word processing ensuring accurate data collection above average
- Performing general office clerk tasks
- Creating and entering information into databases.
Administrative Officer
Somic Group, Lagos
06.2017 - 02.2019
- Handling incoming calls and other communications effectively
- Managing filing system
- Recording information as necessary
- Greeting clients and visitors as needed
- Updating paperwork, maintaining documents and word processing
- Helping monitor and maintain office common areas
- Coordinating events as necessary
- Managing supply inventory
- Tend to office equipment as needed
- Creating entering information into databases.
Education
BSC - Business and management
University of Salford
09.2020 - 07.2023
Certification - Social media marketing. Website design and google ads
Lagos training centre
08.2017 - 09.2017
undefined
Federal Govt, West African Secondary School
2017
Skills
- Scope management
- Team leadership and supervision
- Microsoft Office Suite
- Marketing materials development
- Event management
- Adaptability
- Risk Management
- Conflict Resolution
- Decision-Making
Interests
Travelling, Reading, Scrabble and Meeting people
Languages
English
Native
Yoruba
Native
Timeline
Customer Service Advisor
HMPO (His Majesty's Passport office)
04.2023 - Current
Event Manager
Euphoria entertainment
04.2023 - Current
Customer Service Advisor
NHS England
05.2021 - 03.2022
BSC - Business and management
University of Salford
09.2020 - 07.2023
Administrative Officer (Volunteer
Sigma Stones Ltd
03.2020 - 09.2020
Certification - Social media marketing. Website design and google ads
Lagos training centre
08.2017 - 09.2017
Administrative Officer
Somic Group, Lagos
06.2017 - 02.2019
undefined
Federal Govt, West African Secondary School
Similar Profiles
Thinley PenjorThinley Penjor
Home Care Provider at His Majesty's Kidu OfficeHome Care Provider at His Majesty's Kidu Office
Maria IoannouMaria Ioannou
Passport Officer-APS4 at Australian Passport OfficePassport Officer-APS4 at Australian Passport Office
TOLULOPE ISAAC IDOWUTOLULOPE ISAAC IDOWU
Executive Assistant at IKOYI PASSPORT OFFICEExecutive Assistant at IKOYI PASSPORT OFFICE