Oluwakemi victoria Omo-ojo

Oversaw the international trade transaction document examination process, guaranteeing accuracy and adherence to legal specifications.

Put into place reliable document examination procedures that significantly reduced errors and discrepancies and streamlined the workflow for trade documentation.

Audits and compliance evaluations, guaranteeing that all document examination procedures fulfilled or surpassed regulatory requirements and industry standards.

Handled high-value transactions with success, identifying possible problems with documents through thorough risk assessments and offering preventative measures to reduce risks

Managed and executed all aspects related to Letters of Credit (LC) within the international trade department, ensuring compliance with global trade regulations.

Reduced financial risk and guaranteed adherence to agreed trade terms by working closely with the finance, legal, and logistics departments to develop thorough LC documentation packages that facilitated smooth trade transactions.

Negotiated advantageous lease conditions with foreign partners, lowering the company's financial risk and enhancing cash flow management.

Successfully managed portfolio of diverse international clients, with solutions tailored to each client's unique trade finance requirements. This tactic improved customer satisfaction and retention

Ensured customer satisfaction by promptly answering questions, fixing problems, and providing outstanding customer service.

Developed a thorough understanding of goods and services to enable the delivery of precise information and customized responses to questions and concerns from clients.

Ensured a positive customer experience by skillfully resolving complaints and issues from customers while keeping an optimistic and sympathetic demeanour.

Comprehensively documented all conversations, remarks, and resolutions with clients in the company's CRM system, offering valuable data for process improvement.

Actively participated in team meetings, offering ideas and insights to boost productivity and create a happy workplace.

Worked with management to put new plans into action that would enhance customer service and help the company reach its objectives.

Received favourable comments from clients on a regular basis, which boosted client satisfaction and brand loyalty.