Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Oluwakemi Eunice OLADIPO

Luton,Bedfordshire

Summary

To secure a challenging and focused career, that will optimize my skills and experience .To add value to the organization I find myself, while aspiring for growth through innovative thinking, selfless service and personal commitment.

Offering strong organisational skills and ability to multitask in diverse environments. Ready to use and develop communication, time management, and customer service skills in administrative role. Organised Administrative Assistant with knack for streamlining office processes and enhancing team productivity. Managed scheduling, coordinated meetings, and maintained records, resulting in smoother operations and improved workflow. Demonstrated initiative by implementing new filing systems, boosting efficiency and accuracy.

Overview

23
23
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Administrative assistant

Crown Consulting Accounting Practice
Luton , Bedfordshire
2023.11 - Current
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Streamlined administrative processes for increased efficiency in workplace.
  • Collaborated with HR officers during recruitment process to streamline candidate screening.
  • Assisted in preparation of regularly scheduled reports for upper management review.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Supported accurate record-keeping with proficient data entry skills.

Head of Operations and Customer Service

Unity Bank Plc
Lagos , Nigeria
2019.10 - 2023.11
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supervision of branch operational activities.
  • Ensure customer's turnaround time is maintained.

Head of Customer service

Unity Bank Plc
Lagos, Unity Bank Plc - Lagos , Nigeria
2010.02 - 2019.10

Head Customer service

Exceptional customer care

Prompt responses to customer issues and enquiries

KYC and Money Laundering regulatory prevention procedures.

Account opening Documentation and KYC requirement

Internal Control officer

  • Demonstrated strong attention to detail whilst reviewing accounting transactions,.
  • Analysed financial data to identify irregularities.
  • Evaluated operational efficiency for process improvements.
  • Improved risk management by implementing robust internal control systems.
  • Strengthened internal control framework, enhancing operational efficiency.
  • Conducted regular reviews of company policies to ensure compliance.
  • Identified potential risks, resulting in proactive solutions.
  • Implemented new procedures, reducing instances of financial discrepancies.
  • Adhered to regulatory and statutory requirements for [Type] manufacturing
  • Review of contingent liabilities and ensure facilities are granted in line with approval is policies

Fund transfer officer

Process requests for foreign funds transfer and local transfers

Booking of Loans and Term Deposit and Bankers Acceptance

Remittances of taxes both state and federal

Processing of Custom duties

Processing of PTA/BTA transaction

Administrative assistant

Unity Bank Plc
Lagos , Nigeria
2006.01 - 2010.02
  • Submitted timely reports which provided critical updates on various projects.
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Expedited document filing system with new, organised method.
  • Supported accurate record-keeping with proficient data entry skills.
  • Assisted in preparation of regularly scheduled reports for upper management review.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Maintained stock levels to avoid shortages in office supplies.
  • Improved customer satisfaction through prompt response to email and phone queries.

Customer Service Officer

NNB Intl bank Plc
Lagos , Nigeria
2003.10 - 2005.12
  • Capable of working as team.
  • Ability to work under pressure with less supervision.
  • Prompt responses to customer issues and enquiries.
  • Exceptional customer care.
  • Ensure that customers' requests are duly attended to.

Education

Master of Business Administration - Marketing

Ladoke Akintola University of Technology
Ogbomosho , Oyo, Nigeria
2008.01 - 2010.01

Higher National Diploma - Purchasing and Supply

Osun State Polytechnic
-Iree , Osun , NIgeria
2000.02 - 2002.03

National Diploma - Business Studies

Osun State Polytechnic
Iree , Osun , NIgeria
1997.02 - 1999.01

Skills

  • Attention to details
  • Good team player
  • Good communication and influencing
  • Excellent customer service delivery
  • Good interpersonal relationship
  • Delivering at pace

Certification

Institute of Chartered Econimist of Nigeria -ICEN (Dec 11, 2010)

Chartered Institute of Finance and Control of Nigeria- CIFCN- (Dec 13, 2014)

Affiliations

  • Reading
  • listening
  • learning

References

References available upon request.

Timeline

Administrative assistant

Crown Consulting Accounting Practice
2023.11 - Current

Head of Operations and Customer Service

Unity Bank Plc
2019.10 - 2023.11

Head of Customer service

Unity Bank Plc
2010.02 - 2019.10

Master of Business Administration - Marketing

Ladoke Akintola University of Technology
2008.01 - 2010.01

Administrative assistant

Unity Bank Plc
2006.01 - 2010.02

Customer Service Officer

NNB Intl bank Plc
2003.10 - 2005.12

Higher National Diploma - Purchasing and Supply

Osun State Polytechnic
2000.02 - 2002.03

National Diploma - Business Studies

Osun State Polytechnic
1997.02 - 1999.01
Oluwakemi Eunice OLADIPO