Customer Service Officer / Data Analyst
Zenith Bank Plc
02.2019 - 09.2022
- Created insightful reports and visualizations to present findings and actionable recommendations to management and key stakeholders.
- Contributed to the knowledge base by maintaining accurate records of the resolution of complex solutions.
- Conducted data analysis and interpretation to support business decision-making processes and identify trends and patterns within large data sets.
- Provided first-line diagnosis of incidents and service requests to implement solutions.
- Strong understanding of SQL (Structured Query Language) and relational database management systems
- Identified opportunities to enhance customer satisfaction and proposed process improvements to streamline service delivery.
- Identified fault trends and proactively sought ways to prevent future problems.
- Carried out the routine collection of information, reporting, and escalating unforeseen and exceptional events.
- Supported smooth running of wider IT department systems and processes.
- Assisted in the development and implementation of data collection methodologies and data cleansing techniques to ensure data accuracy and integrity.
