OLUWAKEMI OLADIPO
London
Summary
Compassionate professional with extensive experience in high-pressure healthcare and custodial environments. Delivered exceptional customer care, effectively managing challenging situations with professionalism and empathy. Supported individuals with diverse needs while consistently maintaining high service standards.
Overview
23
23
years of professional experience
Work History
Volunteer
NOMAD Charity
04.2026 - Current
- Prepared and served nutritious meals for homeless individuals at local shelters, addressing food insecurity in the community.
- Complied with health and sanitation practices and procedures.
- Supported organisation of community events to enhance community engagement and connection among residents.
- Responded to guest questions about current facility events and future offerings.
- Helped guests locate bathrooms and food areas for enhanced service.
Prison Custody Officer (PCO)
Serco
12.2025 - 03.2026
- Communicated effectively, resolved challenging situations with composure, and maintained safety and order in accordance with strict procedures.
- Managed daily operations in fast-paced environment, fostering positive interactions with diverse individuals.
- Managed operations in the UK market
Prison Officer
HM Prison and Probation Service (HMPPS)
06.2024 - 08.2025
- Collaborated with team to ensure safety and control within environment.
- Cultivated communication, conflict resolution, and problem-solving skills while assisting individuals with diverse needs.
- Worked in the UK
Ward Hostess / Catering Assistant / Care Assistant
NHS
01.2009 - 01.2019
- Supported patients with meals and dietary needs, ensured cleanliness, and collaborated with staff to create a welcoming environment for patients and visitors.
- Offered compassionate support and assistance to patients, enhancing their dining experience.
- Prepared special dietary meals with attention to detail, paying close attention to detail and specifications.
- Provided exceptional service in high-pressure hospital settings, enhancing patient satisfaction.
- Responded promptly to patient inquiries and requests, demonstrating a commitment to outstanding care.
Clerical Officer
Cedars Clinic
01.2004 - 01.2008
- Delivered administrative and front desk support, handled enquiries professionally, maintained accurate records, and facilitated effective communication with clients and staff.
- Organised and maintained electronic and paper filing systems to support efficient information retrieval and office organisation.
- Directed clerical tasks, including copying, faxing and file management.
- Handled confidential documents with discretion, upholding data security and privacy standards.
- Coordinated administrative tasks in Nigeria, ensuring smooth operations and support for team activities.
Education
NVQ 2 - Health and Social Care
Jfc College
Woolwich, GRE01-2018
BSc (Hons) - Health and Social Care
University of Bolton
UKSkills
- Health and safety awareness
- Customer service quality
- Handling enquiries
- Time management
- Organisation
- Working under pressure
- Communication
- Effective communication
- Teamwork
- Team collaboration
- Problem-solving
- Conflict Resolution
- Dependability
- Adaptability
- Detail orientation
- Customer service
Custom
Available upon request
Timeline
Volunteer
NOMAD Charity
04.2026 - Current
Prison Custody Officer (PCO)
Serco
12.2025 - 03.2026
Prison Officer
HM Prison and Probation Service (HMPPS)
06.2024 - 08.2025
Ward Hostess / Catering Assistant / Care Assistant
NHS
01.2009 - 01.2019
Clerical Officer
Cedars Clinic
01.2004 - 01.2008
NVQ 2 - Health and Social Care
Jfc College
BSc (Hons) - Health and Social Care
University of Bolton