OLUWAKEMI APANISILE
CHESTERFIELD
Summary
Dynamic professional with a proven track record at MIND Charity Shop, excelling in staff management and customer service. Achieved increased team productivity through strategic planning and effective communication. Recognized for enhancing customer satisfaction and implementing safety protocols, demonstrating a commitment to excellence and a goal-oriented approach.
Overview
2
2
years of professional experience
Work History
Sunday Supervisor
MIND Charity Shop
09.2023 - 07.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and to creating a positive and impactful environment for both staff and the people being support.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Temporary Assistant Shop Manager
MIND Charity Shop
08.2023 - 09.2023
- Increased sales through effective merchandising strategies and engaging product presentations.
- Assisted in the planning and execution of promotional events to increase store traffic and drive sales growth.
- Collaborated with the Shop Manager to set sales targets, monitor progress, and develop plans for improvement when necessary.
- Provided exceptional customer service by actively listening to client needs and offering appropriate solutions.
- Managed daily operations for efficient shop functioning, including staff scheduling, inventory management, and cash handling.
Volunteering
MIND Charity Shop
04.2023 - 08.2023
- Earned a reputation for reliability and dedication, often volunteering to cover shifts or assist with additional tasks when needed.
- Displayed strong work ethic by consistently arriving on time, staying focused during busy periods, and volunteering for overtime when necessary to support team objectives.
- Promoted a culture of continuous learning by seeking out additional training opportunities relevant to auxiliary volunteering roles.
- Displayed strong initiative by proactively seeking additional responsibilities and volunteering for overtime when required, demonstrating commitment to the company''s success.
Education
Diploma - Financial Management
Sheffield Hallam University
Sheffield, United Kingdom02-2025
Bachelor of Science - Chemical Engineering
Obafemi Awolowo University
Osun State, Nigeria07-2019
Skills
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Strategic planning
Languages
English
Advanced (C1)
Timeline
Sunday Supervisor
MIND Charity Shop
09.2023 - 07.2025
Temporary Assistant Shop Manager
MIND Charity Shop
08.2023 - 09.2023
Volunteering
MIND Charity Shop
04.2023 - 08.2023
Diploma - Financial Management
Sheffield Hallam University
Bachelor of Science - Chemical Engineering
Obafemi Awolowo University
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