Summary
Overview
Work history
Education
Skills
Timeline
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Oluwakemi Adepoju

Customer Support Specialist
Luton/Bedfordshire,United Kingdom

Summary

Dedicated professional with expertise in customer relationship management software and remote support tools. Demonstrates strong client empathy and issue resolution skills, ensuring high levels of customer satisfaction. Proficient in CRM software, telephone etiquette, and live chat support, with a focus on data entry accuracy. Committed to enhancing client interactions and seeking opportunities to further develop within the field of customer service.


Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Customer support specialist

Softqual Consulting Ltd
04.2023 - 03.2025
  • Deescalated tense situations tactfully, maintaining professionalism at all times.
  • Maintained updated knowledge of product offerings to provide accurate information to customers.
  • Improved customer retention through proactive communication strategies.
  • Developed personalised solutions to ensure customer satisfaction at all times.
  • Boosted customer satisfaction by resolving complex queries swiftly.
  • Participated in weekly team meetings, driving continuous improvement initiatives.
  • Mastered use of internal software tools, improving work speed considerably.

Customer service representative

GLOBACOM
08.2021 - 03.2023
  • De-escalated tense situations for improved customer relationships.
  • Enhanced customer satisfaction by addressing and resolving complaints swiftly.
  • Conducted outbound calls courteously to resolve outstanding matters.
  • Demonstrated empathy whilst handling challenging customer issues.
  • Facilitated seamless communication between management and customers.
  • Exhibited excellent problem-solving skills for effective dispute resolution.
  • Handled sensitive information confidentially to protect customer privacy rights.

Account officer

NIGEOCOM
01.2021 - 08.2021
  • Conducted thorough account analysis to enhance financial accuracy.
  • Prepared and presented comprehensive budget reports for strategic decision-making.
  • Generated weekly reports on payments, income, and revenue trends.
  • Matched purchase orders with supporting documents to ensure accuracy.
  • Processed invoices promptly, reducing errors by 65%.
  • Utilised Excel and Sage for analysis, storage, and recording of financial data.
  • Managed petty cash effectively, achieving a 15% reduction in expenses.
  • Documented and verified over 120,000 purchase orders in accounting database.

Administrative assistant

Yonsus
07.2019 - 08.2020
  • Updated company databases with new employee contact and employment details.
  • Expedited document filing through the implementation of an organised method.
  • Handled sensitive information with discretion, ensuring confidentiality at all times.
  • Coordinated office operations by managing correspondence and supervising cleanliness.
  • Performed bookkeeping tasks, including invoicing and tracking expenses.
  • Interacted professionally with clients to deliver exceptional service consistently.
  • Contributed to team objectives by achieving related results as required.
  • Performed bookkeeping tasks, including invoicing and expense tracking.

Education

Bachelor of Science - Actuarial Science

University of Lagos
Lagos/Nigeria
01.2015 - 02.2019

Skills

  • Customer relationship management software
  • Remote support tools
  • Client empathy
  • Issue resolution
  • CRM Software proficiency
  • Telephone etiquette
  • Live chat support
  • Data entry accuracy
  • SQL database querying

Timeline

Customer support specialist

Softqual Consulting Ltd
04.2023 - 03.2025

Customer service representative

GLOBACOM
08.2021 - 03.2023

Account officer

NIGEOCOM
01.2021 - 08.2021

Administrative assistant

Yonsus
07.2019 - 08.2020

Bachelor of Science - Actuarial Science

University of Lagos
01.2015 - 02.2019

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Oluwakemi AdepojuCustomer Support Specialist