Summary
Overview
Work History
Education
Skills
Timeline
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Oluwafisayo Adeosun

Edmonton,AB

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Health Care Assistant

Westgate House Care Centre
12.2023 - Current
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment following moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.

Customer Service Representative

Primetime Care Services Ltd
11.2022 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Health Care Assistant

Caring Works
11.2022 - 12.2023
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.

Head of Chambers

Agbonhese Agbonhese & Co.
05.2019 - 06.2022
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Drafted legal documents, letters and contracts tailored to client's needs, ensuring complete accuracy.
  • Advised, prepared and conducted legal proceedings, representing clients in court.
  • Arranged initial meetings with potential clients to establish suitability.
  • I used case management and time recording system to maintain complete digital records to expedite the information retrieval process.
  • Conducted legal research to determine how facts of cases interacted with current laws.
  • Thoroughly researched and analysed documents and case law, verifying the accuracy of advice and procedures.

Litigation Lawyer

Biodun Abdu-Raheem & Co.
01.2019 - 05.2019
  • Presented persuasive oral arguments before judges and juries to secure positive rulings for clients in contested hearings or trials.
  • Conducted incisive cross-examinations of opposing witnesses during trials, eliciting key information that strengthened the client's position.
  • Mentored junior attorneys in effective litigation tactics and strategies, contributing to overall team growth and development.
  • Prepared compelling written submissions for courts including briefs, motions, and pleadings that effectively presented client positions.

State Counsel

Oyo State Ministry of Justice
11.2017 - 12.2018
  • Enhanced the reputation of the State Counsel's office through professional conduct, diligent work ethic, and commitment to providing quality legal representation.
  • Handled sensitive cases involving employment disputes or civil rights violations by conducting thorough investigations and crafting appropriate resolutions.
  • Improved public trust in government institutions by promoting transparency and accountability in all actions taken as State Counsel.
  • Drafted clear and concise briefs, memoranda, and other legal documents that effectively communicated complex legal issues.

Education

Master of Science - Legal Technology

University of Law
Nottingham, United Kingdom
09.2023

BL - Legal Practice

The Nigerian Law School
Lagos, Nigeria
12.2017

LLB - Law

Obafemi Awolowo University
Ile-Ife, Nigeria
04.2016

Skills

  • Time Management
  • Computer literacy
  • Communication skills
  • Leadership
  • Customer service
  • Analysis skill

Timeline

Health Care Assistant

Westgate House Care Centre
12.2023 - Current

Customer Service Representative

Primetime Care Services Ltd
11.2022 - 12.2023

Health Care Assistant

Caring Works
11.2022 - 12.2023

Head of Chambers

Agbonhese Agbonhese & Co.
05.2019 - 06.2022

Litigation Lawyer

Biodun Abdu-Raheem & Co.
01.2019 - 05.2019

State Counsel

Oyo State Ministry of Justice
11.2017 - 12.2018

Master of Science - Legal Technology

University of Law

BL - Legal Practice

The Nigerian Law School

LLB - Law

Obafemi Awolowo University

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Oluwafisayo Adeosun