Oluwaferanmi Joel
Moodiesburn,North Lanarkshire
Summary
Dedicated and experienced hospitality and housekeeping professional with 5 years of experience in maintaining high standards of cleanliness and guest satisfaction in both hotel and residential settings. Adept at managing cleaning schedules, performing deep cleaning tasks, and delivering exceptional customer service. Highly organized, detail-oriented, and committed to creating a welcoming and comfortable environment for guests.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Sales Assistant
Damojoy Ventures Ltd
Ibadan
06.2023 - 07.2024
- Unpacked merchandise on arrival, conducting stock checks to verify good condition.
- Provided service to over 100 customers with smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked energetically to maintain efficient operations during peak trading hours.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
Class Teacher
Twosem College
Ogbomosho
06.2022 - 05.2023
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Planned and organised classrooms that consistently facilitated positive learning experience.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
- Collected, analysed and tracked data on student progress.
- Encouraged love of learning in students of varying abilities, enhancing positive educational experiences.
- Tracked over 30 student attendance and performance, intervening early in concerning issues.
- Created over 20 lesson plans and scheduled each day to promote maximum student learning and enrichment.
- Planned lessons according to national standards to cover all requirements and prepare for standardised tests.
- Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
- Set up lesson materials, bulletin board displays and demonstrations.
- Made positive differences to pupil by increasing pass rate by 70%, confidence and happiness through nurturing support and care.
- Worked collaboratively with teaching assistants to offer children optimal care and education.
- Utilised curriculum expertise to create inspiring class plans and resources, optimising pupil engagement and results.
- Administered assessments to determine each student's specific educational and social needs.
- Preserved confidentiality of student records and information at all times.
- Advised, criticised and encouraged students to develop abilities.
- Promoted perseverance and determination as key components of student success.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Office assistant
Damojoy Ventures Ltd
Ibadan
07.2019 - 04.2022
- Maintained office files for reliable reference, including electronic and hard copies.
- Supported over 6 staffs with administrative needs for photocopying, faxing and filing.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Organised and maintain office common areas.
- Created filing system for contracts, records and reports.
- Managed over 50 customers call per day at receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Kept office tidy, organised and stocked with supplies.
- Greeted guests and clients with warmth and professionalism.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Handled basic invoicing and mail management for office staff.
- Kept inventory of office supplies and ordered new items when necessary.
- Took and relayed messages between staff, customers and other parties.
- Opened office each day and readied spaces for staff and guests.
- Entered handwritten data into computers for easy retrieval.
- Kept adequate office supplies on hand to support staff and business requirements.
Housekeeping supervisor
Harmony Hotel
Ibadan
02.2017 - 06.2019
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Audited rooms after cleaning to check cleanliness standards.
- Communicated management feedback to improve team performance.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Stored and disposed of cleaning products and chemicals safely.
- Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Instructed maintenance staff to complete fixture and fitting repairs.
- Trained staff in proper cleaning, sanitisation and infection control.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
- Supervise team of 30 housekeepers, ensuring that all rooms and common areas are cleaned and maintained to hotel's high standards.
- Develop and implement cleaning schedules, ensuring that all areas are serviced in timely manner.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to hotel policies.
- Train new housekeeping staff on proper cleaning techniques, safety protocols, and guest interaction standards.
- Manage inventory of cleaning supplies, linens, and toiletries, ensuring timely reordering and minimal waste.
- Address guest complaints and requests promptly, ensuring their satisfaction and comfort during their stay.
- Communicated repair needs to maintenance staff for prompt remedial action.
Housekeeper
Harmony Hotel
Ibadan
05.2015 - 02.2017
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Polished glass, mirrors and metal items to attractive shine.
- Vacuumed and dusted reception areas and walkways.
- Cleaned and maintained over 12 guest rooms per day, including making beds, dusting, vacuuming, and sanitizing bathrooms.
- Replenished room supplies such as toiletries, towels, and linens, ensuring that rooms were fully stocked for each guest.
- Reported maintenance issues or damage to management for quick resolution, ensuring guest comfort and safety.
- Provided excellent customer service by responding to guest requests, such as extra amenities or room service, in timely and friendly manner.
- Assisted with deep cleaning tasks such as carpet cleaning, window washing, and upholstery care to maintain hotel's pristine appearance.
- Communicated with other staff to determine best use of resources and guest care.
- Interacted positively and professionally with residents, maintaining excellent service standards.
Education
Bachelor of Science - Industrial Relations and Personnel Managements
Osun State University
Osogbo 12.2018 - 03.2022
Skills
- Customer Service
- Confident communicator
- Sales techniques
- Housekeeping
- Customer assistance
- Till and cash handling
- Deep cleaning
- Eye for detail
Affiliations
- Sightseeing
- Fashion Designing
- Reading
- Meditating
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Sales Assistant
Damojoy Ventures Ltd
06.2023 - 07.2024
Class Teacher
Twosem College
06.2022 - 05.2023
Office assistant
Damojoy Ventures Ltd
07.2019 - 04.2022
Bachelor of Science - Industrial Relations and Personnel Managements
Osun State University
12.2018 - 03.2022
Housekeeping supervisor
Harmony Hotel
02.2017 - 06.2019
Housekeeper
Harmony Hotel
05.2015 - 02.2017
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