Oluwafemi Stephen Awitoluwa
Birmingham,West Midlands
Summary
Dedicated professional with extensive expertise in mobility support, manual handling, and medication prompting. Proficient in health monitoring, emotional support, and companionship, ensuring the well-being and safety of individuals. Demonstrates strong safeguarding awareness, confidentiality awareness, and emergency response skills. Adept in first aid, record-keeping, teamwork, effective communication, time management, and organization. Skilled in Microsoft Office suite proficiency. Committed to enhancing the quality of care provided while maintaining a high standard of professionalism.
Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support. Adept at managing.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Duty Manager (Transferable Experience)
Ibis Hotel
Birmingham, West Midlands
08.2023 - 02.2025
- Assisted vulnerable guests with their needs, ensuring their comfort and well-being
- Provided emergency response and crisis management, handling medical and security incidents professionally
- Managed safeguarding protocols, ensuring a safe environment for all individuals
- Delivered person-centered care by responding compassionately to individual needs
- Worked closely with diverse individuals, including those with disabilities and special needs
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Managed front-of-house operations to maintain a high level of service.
- Sustained operational excellence with adherence to company policies and procedures.
- Created classification systems to manage archives.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Factory Worker
JVM Castings
Worcester, Worcestershire
06.2023 - 08.2023
- Followed strict health and safety protocols to maintain a safe working environment
- Demonstrated patience, resilience, and attention to detail in repetitive tasks
- Achieved high-quality products with careful handling of materials.
- Worked well under pressure whilst ensuring attention to detail.
- Adhered to health and safety regulations, promoted a safe working environment.
- Worked extended hours during peak periods to meet delivery deadlines without compromising quality.
- Quickly learnt new processes, increased versatility across different roles in the factory.
- Participated in job rotation schemes to broaden skillset and understanding of factory operations.
- Performed routine checks on equipment, ensured optimal functionality at all times.
- Improved production efficiency by diligently maintaining machinery.
Assistant Manager (Customer & Care Services)
The Ritz Hotel
Lagos
11.2020 - 02.2023
- Provided support and assistance to guests with special needs, ensuring their safety and comfort
- Managed staff training and supervision, ensuring excellent service delivery
- Handled sensitive situations with empathy and problem-solving skills
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Created a positive work environment, resulting in higher employee morale.
- Handled customer complaints effectively, restoring trust in our brand.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Monitored sales performance regularly adjusting strategies as required.
- Provided support to manager during audits, ensuring accurate reports.
- Minimized inventory loss for improved profit margins.
- Coordinated with management on operational issues providing solutions for better efficiency.
Food and Beverage Manager (Well-being & Hospitality Care)
Bennyrose Hotel & Resorts
01.2015 - 01.2020
- Ensured compliance with health and hygiene standards, essential in healthcare environments
- Supported individuals with dietary needs and nutritional guidance
- Managed staff schedules, ensuring smooth operation of services
- Enhanced customer satisfaction by implementing innovative food and beverage menus.
- Conducted regular inspections of restaurant facilities to maintain health and safety compliance.
- Streamlined inventory management processes, reducing waste whilst maximizing profit margins.
- Ensured adherence to legal regulations regarding alcohol consumption within premises, upholding brand integrity at all times.
- Managed over 50 customer call per day effective, efficient which increasing sales by 12%.
- Maintained open communication lines with kitchen crew for efficient order relay helps with speedy service turnaround.
- Liaised with suppliers for timely delivery of fresh ingredients, ensuring optimal stock levels at all times.
- Collaborated with kitchen staff to ensure high quality meal preparation and presentation.
Education
Higher National Diploma - Tourism and Hospitality Management
Olabisi Onabanjo University
Ogun State /2011 - 11.2014
Certificate of Higher Education - Nautical Science
Federal College of Fisheries and Marine Technology
01.2007 - 12.2009
Skills
- Mobility support
- Manual handling
- Medication prompting
- Health monitoring
- Emotional support
- Companionship
- Safeguarding awareness
- Confidentiality awareness
- Emergency response
- First aid
- Record-keeping
- Teamwork
- Effective communication
- Time management
- Organization
- Microsoft office suite proficiency
Certification
- Data Analyst
- Care Certificate
- Emergency First Aid at Work (Life-Saving Skills)
- DBS Certificate (Criminal Record Checked & Cleared)
- Data Protection Certificate (Confidentiality & GDPR Compliance)
- Personal License – Birmingham City Council (Safeguarding & Legal Compliance)
Languages
English
Custom
- Supporting others
- Listening to music
- Self-development
- Traveling
Timeline
Duty Manager (Transferable Experience)
Ibis Hotel
08.2023 - 02.2025
Factory Worker
JVM Castings
06.2023 - 08.2023
Assistant Manager (Customer & Care Services)
The Ritz Hotel
11.2020 - 02.2023
Food and Beverage Manager (Well-being & Hospitality Care)
Bennyrose Hotel & Resorts
01.2015 - 01.2020
Certificate of Higher Education - Nautical Science
Federal College of Fisheries and Marine Technology
01.2007 - 12.2009
- Data Analyst
- Care Certificate
- Emergency First Aid at Work (Life-Saving Skills)
- DBS Certificate (Criminal Record Checked & Cleared)
- Data Protection Certificate (Confidentiality & GDPR Compliance)
- Personal License – Birmingham City Council (Safeguarding & Legal Compliance)
Higher National Diploma - Tourism and Hospitality Management
Olabisi Onabanjo University
/2011 - 11.2014
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