Oluwafemi Bayode Fatuase
Edinburgh,UNITED KINGDOM
Summary
Efficient and productive IT professional now in the industry for 3 years with expertise in network security. I am seeking a position to apply excellent speaking, communication, technical, and problem-solving skills.
Overview
5
5
years of professional experience
Work history
Product Support Specialist
YouVersion
2nd Street Edmond, United State
04.2023 - Current
- Recorded information about inquiries and complaints within the internal database.
- I answered 15 tickets per day with professionalism.
- Handled in-person, email, and mailed correspondence.
- Prepared the necessary forms to complete transactions.
IT technical support specialist
Nigeria Breweries Plc
Lagos, Nigeria
08.2021 - 09.2023
- Proactively identified and resolved network problems, hardware and software issues, and other IT-related challenges.
- Assisted clients with the diagnosis of software and hardware issues and concerns.
- Encourage timely and relevant upgrades for clients’ products as necessary.
- Tracked the progress of various IT projects and ensured they were completed on time and within budget
- I conducted user training sessions to ensure proper utilization of hardware and software resources
- Performed 15 on-site visits to develop partner solutions on a yearly basis.
- Provided IT support services, troubleshooting, and system operation.
- I quickly solved 20+ customer issues daily with 95% success.
- Enhanced help desk ticket system, reducing solution time by 35%
Network Engineer
Fibrecom Limited
Lagos
08.2018 - 08.2021
- Maximized performance by troubleshooting network problems and outages and scheduling upgrades
- completed information systems and organization missions by completing related results as needed
- Tracked the progress of a variety of different projects to ensure quality and that proper and efficient work was being done, making suggestions for any improvements
- Trained users on how to properly use the hardware and software to ensure accessibility and usability
- Performed network analysis and monitoring to maintain network performance
- Maintained computer and network system security and ensured the proper functioning of all systems to make sure issues were adequately avoided
- Determined the computer and network system needs of organizations to ensure they were properly set up.
Education
B.Eng. (Hons - Electrical and Electronics Engineering
Federal University of Technology
Master of Science - Information Technology
Robert Gordon University
Aberdeen 09.2023 -
Skills
- Team Player
- Relationship building
- Proactive Attitude
- Analytical abilities
- Expertise in network security
- Proficiency in
- MS Office
- Technical expertise
- Technical support
- Desktop troubleshooting
- Quality Control
- Customer relations
- Data entry
- CRM
- Customer service expert
- TCP/IP
Languages
English
Intermediate
Timeline
Master of Science - Information Technology
Robert Gordon University
09.2023 -
Product Support Specialist
YouVersion
04.2023 - Current
IT technical support specialist
Nigeria Breweries Plc
08.2021 - 09.2023
Network Engineer
Fibrecom Limited
08.2018 - 08.2021
B.Eng. (Hons - Electrical and Electronics Engineering
Federal University of Technology
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