Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

OLUWAFEMI OGUNBIYI

Support Worker
Aberdeen

Summary


Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with years of experience building community and developing social skills through incremental therapeutic techniques.

Overview

13
13
years of professional experience
12
12
years of post-secondary education
1
1
Language

Work History

Support Worker

Affinity Trust Limited
08.2023 - Current
  • Provided emotional and practical support to clients in crisis, helping them develop coping strategies and improved quality of life
  • Assisted clients in developing life skills such as budgeting and communication
  • Maintained accurate records of client interactions and progress, ensuring all activities were compliant with relevant legislation and regulations
  • Developed a system for tracking and recording client progress, resulting in improved service delivery
  • Facilitated group activities that improved socialization skills and helped clients develop new relationships
  • Provided individual and group counseling to help clients manage emotions and build positive relationships
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

Support Worker

Pado Health Care Ltd
04.2022 - 07.2023


  • Created and maintained supportive relationships with clients to build trust and foster independence
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

SME Relationship Manager

Union Bank Plc
08.2019 - 02.2022
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Organized promotional events and interacted with community to increase sales volume.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

SME Relationship Manager

Union Bank Plc
07.2015 - 08.2019
  • Participated in networking events and industry conferences to maintain strong connections within the SME community.
  • Facilitated successful business expansions by guiding clients through the process of obtaining additional funding or resources.
  • Built long-lasting partnerships with key stakeholders such as local chambers of commerce, government agencies, and industry associations to further promote the bank''s SME offerings.
  • Implemented targeted marketing campaigns that successfully attracted new clients and expanded the existing customer base.
  • Enhanced client satisfaction levels by regularly reviewing account performance and recommending improvements where necessary.
  • Developed strong rapport with clients through regular communication, timely responses, and proactive updates on their accounts.
  • Optimized portfolio performance by closely monitoring account activities and proactively addressing potential issues or risks.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Continuously updated personal knowledge on industry trends, products, and regulations to provide clients with accurate and up-to-date advice.
  • Mentored junior relationship managers, sharing industry insights and best practices for effective client management.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

SME Relationship Manager

Union Bank Plc
06.2014 - 07.2015
  • Participated in networking events and industry conferences to maintain strong connections within the SME community.
  • Managed a diverse portfolio of small-to-medium enterprises, ensuring optimal risk management and profitability.
  • Assisted in developing annual budgets, forecasts, and strategic plans for the SME division within the organization.
  • Facilitated successful business expansions by guiding clients through the process of obtaining additional funding or resources.
  • Conducted comprehensive market research to identify new business opportunities within the SME sector.
  • Built long-lasting partnerships with key stakeholders such as local chambers of commerce, government agencies, and industry associations to further promote the bank''s SME offerings.

E-Business Sales Rep

Union Bank Plc
05.2012 - 06.2014
  • Conducted comprehensive product demonstrations to showcase features and benefits tailored to client needs.
  • Maintained expert knowledge of industry trends, competitor activities, and evolving client expectations for informed decision-making in day-to-day operations.
  • Increased sales revenue by building strong relationships with clients and identifying their business needs.
  • Collaborated cross-functionally to develop customized solutions tailored to individual client requirements.
  • Provided ongoing account support by monitoring performance metrics, addressing concerns promptly, and ensuring a positive overall experience for clients.
  • Optimized sales strategies by staying informed on the latest industry developments and adjusting approach accordingly.
  • Utilized CRM tools effectively for tracking leads, managing contacts, and maintaining up-to-date records of all communications.
  • Established trust-based relationships with key stakeholders through consistent communication efforts.

Education

B.Sc - Agricultural Science

University Of Ibadan
Ibadan, Oyo State. Nigeria
04.2003 - 10.2009

Secondary School Leaving Certificates -

Orile Ilugun Comp High School
Orile Ilugun Ogun State Nigeria
02.1996 - 06.2001

Skills

Residential Cleaning

Accomplishments

  • Implemented behavioural management strategies that effectively reduced aggressive behaviours in clients by 30%.
  • Supported individuals with mental health conditions in achieving employment goals, resulting in a 40% increase in job placements.
  • Provided emotional support and counselling to individuals experiencing trauma or loss, resulting in a 15% improvement in mental well-being.

Timeline

Support Worker

Affinity Trust Limited
08.2023 - Current

Support Worker

Pado Health Care Ltd
04.2022 - 07.2023

SME Relationship Manager

Union Bank Plc
08.2019 - 02.2022

SME Relationship Manager

Union Bank Plc
07.2015 - 08.2019

SME Relationship Manager

Union Bank Plc
06.2014 - 07.2015

E-Business Sales Rep

Union Bank Plc
05.2012 - 06.2014

B.Sc - Agricultural Science

University Of Ibadan
04.2003 - 10.2009

Secondary School Leaving Certificates -

Orile Ilugun Comp High School
02.1996 - 06.2001

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