OLUWADAMILOLA PADONU

• Monitored employee performances; provided feedback when necessary.
• Delivered fast and efficient service by prioritising tasks effectively.
• Maintained safe and secure environment by monitoring signs of disruptive behaviour.

KEY ACHIEVEMENTS

• Achieved 80% guest satisfaction score during the night shift based on post-stay surveys.
• Reduced guest complaints by 25% through proactive issue resolution including handling any late-night issue efficiently.
• Achieved 80% on-time check-in and check-out rate by improving the efficiency of late-night front desk operations.
• Reduced staff turnover by 20% by providing proper training and fostering a positive and supportive work culture.
• Reduced security incidents by 40% through regular checks, ensuring staff vigilance and adhering to proper safety protocol for guest and employees during the night shift.
• Ensured 100% compliance with local safety regulations by overseeing night-time emergency drills and health and safety inspections.

• Coordinated with maintenance team for timely repairs and upkeep of facilities.
• Trained new employees, enhancing their job performance quickly.
• Led team meetings before each shift start to set expectations and plan workloads.
• Resolved conflicts amongst staff members by implementing fair procedures.
• Collaborated with security personnel, ensuring safe premises.
• Provided excellent customer service to enhance guest experience.
• Delivered fast and efficient service by prioritising tasks effectively.
• Dealt with late-night emergencies calmly, ensuring minimal disruption to services.
• Ensured safety by monitoring CCTV and conducting routine patrols.
• Maintained clean environment in premises for customer satisfaction.
• Maintained safe and secure environment by monitoring signs of disruptive behaviour.

• Supported senior staff members during busy periods resulting in efficient workflow.
• Organised files to increase ease of access.
• Assisted colleagues for better team collaboration.
• Handled administrative duties, improved operational efficiency.
• Filed documents, improved data management.
• Completed assigned tasks quickly and accurately, using strong time management and task prioritisation.

• Developed strategies for improved performance level across the team.
• Provided comprehensive onboarding training to reduce learning curve for new hires.
• Streamlined workflow for a more efficient process.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Fostered a high-performing environment to drive productivity and quality.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.