Oluwadamilola Adegbenro
Bournemouth
Summary
Results-oriented business professional with almost a decade of experience and strong expertise in customer service, office management, vendor management, auditing, Transaction analysis, and accounts reconciliation. Proven to work well under pressure and highly adaptable to different roles. Actively seeking a fulfilling career that offers both responsibility and the opportunity to tackle professional challenges head-on.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Care Assistant
Altogether Care
10.2022 - Current
- Provided practical assistance to over 20 clients with light housekeeping tasks and meal preparation, catering to client preferences, allergies, intolerances, and dietary requirements
- Administered client medication in adherence to protocols and safety guidelines
- Recorded observations of clients' physical and emotional well-being, promptly reporting any changes to senior staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Branch Manager
Access Bank Plc
01.2019 - 08.2022
- Handled overall performance and effective management of vendors and team of 5 customer care officers, 12 cash officers, 6 marketers, and 5 security personnel, including supervision, mentoring, planning, training, development, and performance assessment in fast-paced bank environment.
- Played key role as service champion, conducting branch audits, ensuring account reconciliation, and consistently maintaining satisfactory audit, ambiance, and service ratings, leading to exceptional customer satisfaction.
- Handled active branches, units, and customer engagement, addressing queries and resolving issues to ensure seamless customer experience.
- Contributed to requirements gathering, analysis, and documentation processes.
- Prepared comprehensive reports on daily, monthly, and quarterly basis for senior management, providing insights and recommendations.
- Performed second-level checks and authorization of large-volume transactions, ensuring compliance and risk mitigation.
- Engaged employees in business processes with positive motivational techniques.
Assistant Branch Manager
Access Bank Plc
01.2013 - 01.2019
- Acted as service champion, conducting branch audits, ensuring account reconciliation, and consistently maintaining satisfactory audit, ambiance, and service ratings, resulting in exceptional customer satisfaction
- Supported branch manager in branch operations, customer engagement, and resolution of customer queries and issues
- Utilized strong analytical and problem-solving skills to identify root causes of issues and implement effective solutions
- Prepared reports for zonal representation in managerial meetings, facilitating data-driven decision-making
- Supervised and directed various branch segments, including operations, customer service, administration, marketing, accounts management, and staff training.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Laboratory Assistant
National Agency for Food and Drugs Administration and Control (NAFDAC)
08.2011 - 06.2012
- Conducted potency testing of vaccines and ensured compliance with health and safety regulations.
- Maintained 100% accurate records and documentation for reference purposes.
- Managed control and storage of reference materials and analytical reagents.
Education
MSc - Management with Business Analytics
Bournemouth University
Bournemouth09.2023
Bachelor of Science - Cell Biology And Genetics
University of Lagos
Lagos12.2010
Skills
- Microsoft Office Suite and Dynamics CRM
- Attention to Detail
- Decision-Making
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Analytical and Critical Thinking
- [R-Studio] Software Proficiency
- Interpersonal Communication
Certification
- BCS Foundation Certification (in view)
- PRINCE 2 Foundation Certification
- AML/CFT/ABC/Ethics Training
- ACIB
Hobbies
- Hiking
- Reading
- Listening to music
- Volunteering
Timeline
Care Assistant
Altogether Care
10.2022 - Current
Branch Manager
Access Bank Plc
01.2019 - 08.2022
Assistant Branch Manager
Access Bank Plc
01.2013 - 01.2019
Laboratory Assistant
National Agency for Food and Drugs Administration and Control (NAFDAC)
08.2011 - 06.2012
MSc - Management with Business Analytics
Bournemouth University
Bachelor of Science - Cell Biology And Genetics
University of Lagos
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