Delivered end-to-end recruitment administration for volunteer and internship roles, including job advert posting, applicant screening, interview coordination, and candidate communication.
Supported onboarding and offboarding processes for joiners and leavers, ensuring accurate preparation, collation, and filing of offer documentation and contracts.
Maintained accurate, GDPR-compliant employee records within the HR database, including staff files, disability data, and personal information.
Carried out pre-employment compliance checks, including right-to-work verification, DBS checks, and reference requests to ensure safer recruitment standards.
Coordinated interviews and candidate communication, liaising with applicants and hiring managers, and producing detailed, confidential interview notes to support fair hiring decisions.
Maintained HR systems, ATS and documentation, including online filing systems and applicant tracking updates to ensure accurate record keeping and compliance.
Supported HR administration activities, including responding to HR enquiries, managing shared HR inboxes, and distributing queries to relevant team members.
Assisted with employee engagement and internal communication, including producing and publishing the monthly company newsletter.
Nonprofit
Business Administrator (DACH Region)
TREND Networks
High Wycombe, Buckinghamshire
2025.05 - Current
Delivered responsive B2B customer support to a high-volume international client base across the DACH region, supporting customer satisfaction and retention.
Processed and amended customer orders within Dynamics NAV, ensuring accurate account setup, invoicing, and order fulfilment.
Managed returns (RMAs), refunds, credit notes, and re-invoicing within Dynamics NAV, resolving billing discrepancies efficiently.
Prepared and issued commercial invoices and quotations using Dynamics NAV, ensuring compliance with internal and customer requirements.
Maintained accurate customer and order records within SugarCRM, supporting reliable reporting and data integrity.
Liaised with internal sales, logistics, and finance teams to resolve order and account queries within agreed turnaround times.
SEN Teaching Assistant
GSL Education
Slough, Berkshire
2024.01 - 2025.05
Delivered tailored 1:1 and small-group support for pupils with autism, speech and language difficulties, and SEMH needs, improving engagement and classroom participation.
Implemented PECS (Picture Exchange Communication System) and evidence-based speech and language techniques to support non-verbal and minimally verbal pupils.
Designed and maintained personalised PECS folders, enabling pupils to communicate needs, preferences, and emotions more effectively.
Created individualised visual timetables aligned to pupils’ specific learning, sensory, and behavioural needs, supporting routine, emotional regulation, and task transitions.
Applied consistent behaviour-support and de-escalation strategies, contributing to reduced incidents of dysregulation and improved learning outcomes.
Maintained accurate, confidential documentation of pupil progress, communication development, and behavioural observations.
Worked collaboratively with teachers, SENCOs, and speech and language professionals to implement agreed support strategies.
Ensured strict adherence to safeguarding policies, equality principles, and duty-of-care responsibilities.
People & Culture Engagement Volunteer
TREND Networks
High Wycombe, Berkshire
2025.11 - Current
Assisted in planning and coordinating company social events, team-building activities, and charity fundraisers to strengthen staff engagement.
Contributed suggestions to improve a healthy workplace culture, wellbeing, and inclusion.
Assisted with office initiatives supporting the local community and volunteering activities, promoting employee participation.
Confidential Case Handling & Professional Judgement
Safeguarding, Duty of Care & Risk Awareness
Conflict Awareness & Behavioural Management
HR Process Improvement & Administrative Efficiency
Languages
English
German
Additional Involvement
TREND Networks, High Wycombe, Berkshire, People & Culture Engagement Volunteer, 2025-11-01, Present, Assisted in planning and coordinating company social events, team-building activities, and charity fundraisers to strengthen staff engagement., Contributed suggestions to improve a healthy workplace culture, wellbeing, and inclusion., Assisted with office initiatives supporting the local community and volunteering activities, promoting employee participation.
People & Culture, HR Operations & Administration Lead at Niraamay Wellness CenterPeople & Culture, HR Operations & Administration Lead at Niraamay Wellness Center