OLUWABUSAYO IBRAHIM
HR ADVISOR
BIRMINGHAM,WEST MIDLANDS
Summary
Tools:
Microsoft Office Microsoft Excel PowerPoint Salesforce CRM Case investigating
Complaint management Customer service Multidisciplinary teamwork
Payment processing Results-driven
Team player with Extensive product knowledge
Data entry Order fulfillment
Report generation CRM
Quality control Customer relations Call center experience Presentation skills Detail-orientated
Confident communication
Professional Summary
Detail-oriented professional with top customer relations, problem-solving, and recordkeeping skills. Talented in addressing different service and product problems with a thorough and positive style. Ready to help with a focus on finding creative solutions to conflicts and complaints.
Overview
7
7
years of professional experience
Work History
HR Service Advisor
FINSBURY HEINZ
NIGERIA, LAGOS
09.2022 - Current
- Implemented standardized recruitment process, streamlining candidate selection and improving overall quality of hires.
- Conducted thorough investigations into workplace complaints, resulting in improved working conditions and employee relations.
- Served as a trusted advisor to both employees and management, fostering professional relationships and contributing to overall organizational success.
- Facilitated diverse workforce integration by implementing inclusive policies that encouraged collaboration among all team members.
- Improved employee satisfaction by implementing streamlined HR processes and procedures.
- Collaborated with cross-functional teams to develop comprehensive workforce planning strategies, addressing staffing needs and skill gaps within the organization.
- Utilized data-driven approach to identify trends in attrition rates, developing proactive retention initiatives in response.
- Created a positive work environment by proactively addressing employee concerns through open communication channels.
- Reduced employee turnover rate by providing targeted training programs and professional development opportunities.
- Assisted employees with career development planning, supporting their long-term success within the organization.
- Enhanced company culture through effective communication and conflict resolution strategies.
- Optimized performance management system to better align with organizational goals, fostering increased productivity among team members.
- Evaluated compensation structures to ensure alignment with industry standards and internal equity, maintaining competitive salary offerings for top talent.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims for employees.
- Led HR-related change management efforts during periods of organizational restructuring or policy updates, minimizing disruption to daily operations.
- Streamlined payroll processing through implementation of an automated system reducing errors while increasing efficiency.
- Coordinated company-wide events such as team building activities or volunteer opportunities that enhanced employee morale and engagement.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
Student Representative
OF GREENWICH
GREENWICH, LONDON
09.2022 - 01.2024
- Educated the student body by relaying important messages from the Student Government clearly and concisely to encourage informed voting
- Reviewed and validated tickets upon event entry and directed guests to proper seats to facilitate consistent traffic flow and prevent delays
- Distributed programmes and other promotional brochures for school events to encourage attendance and student involvement
- Welcomed guests to events held by the University in a warm and friendly manner and answered queries knowledgeably
- Assisted students in completing required documentation for upcoming semesters, from signing up for clubs to financial aid documents
- Monitored perimeter facility doors to prevent unauthorized, non-ticketed individuals from gaining access to events.
Customer Service Officer
Providus Bank
09.2020 - 09.2022
- Helm the customer service desk and drive the necessary changes for the improvement of operating and organizational efficiency of the customer support team
- Conducted the successful migration of the old banking system to a new and advanced banking system, a herculean task that was completed before the expected time frame
- Excellent collaboration Budget reviewing and approving
- Public speaking Calm under pressure
Customer Service Representative
Ikeja Electricity Distribution Company
08.2019 - 10.2020
- Dedicated to improving customer service experience and upholding a positive image of the company
- Known as a go-getter and fully committed to following the organization's guidelines and procedures and winning customer loyalty., Customer Service Achievements:
- Managed all inbound/outbound customer conversations seamlessly on all channels voice, email, and live chat.
Customer Service Representative
Guaranty Trust Bank, GTB
01.2019 - 07.2019
- Handled customers' card activation, internet/telephone banking requests, and handling of escalated complaints on internet banking issues and other relatively compliant
- Led various virtual assistant services, assisting customers in resolving issues without visiting the bank, performing various roles which included customer authentication, checking transactions and reconciliations of account balance disparity, and resolving transaction issues, all executed in a professional and timely manner
Foreign Admission Officer
The Ambassadors Schools
07.2017 - 06.2018
- Registered students for Cambridge, SAT & TOEFL examinations Sourced for foreign institutions across the world that suit the mark scored by the students, and followed through with their admission process.
Education
Master of Arts - Human Resources Management
University of Greenwich London
2023
Bachelor of Arts - undefined
University of Lagos
2016
Skills
- Talent Acquisition
- Employee Relations
- Health Information Policy and Procedure Development
- Compensation and Benefits
- Conflict Resolution Tactics
- Payroll and Benefits Administration
- Payroll Completion
- Manager Coaching and Training
- HRIS Applications
- Risk Management
- Project Planning
- Staff Training
- File and Records Management
- Customer Relations
- Confidential Document Control
- PeopleSoft HRMS
- Training and Development
- Data Evaluation
- Labor Control
- Microsoft Office
- Benefits Package Preparation
- Employee Onboarding
- Recruiting Support
- Recruitment Planning
- Candidate Sourcing
- Grievance Handling and Redressal
- Analytical and Critical Thinking
- Benefits Administrator
- Customer Service Delivery
- HRIS Updating
- Presentation Preparation
- Microsoft Office Suite
- Policy Implementation
- Equal Employment Opportunity (EEO)
- Maintain Employment Records
- Complaint Handling
- Onboard New Hires
- Leave of Absence Transitions
- Time Tracking and Payroll Administration
- Human Resources Management Systems
- Sort and Vet Applicants
- Consultancy and Advisory
- Retention Program Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Chartered Institute of Personnel Development(CIPD)
Associate CIPD
Timeline
HR Service Advisor
FINSBURY HEINZ
09.2022 - Current
Student Representative
OF GREENWICH
09.2022 - 01.2024
Customer Service Officer
Providus Bank
09.2020 - 09.2022
Customer Service Representative
Ikeja Electricity Distribution Company
08.2019 - 10.2020
Customer Service Representative
Guaranty Trust Bank, GTB
01.2019 - 07.2019
Foreign Admission Officer
The Ambassadors Schools
07.2017 - 06.2018
Master of Arts - Human Resources Management
University of Greenwich London
Bachelor of Arts - undefined
University of Lagos
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