Hi, I’m
OLUWABUSAYO IBRAHIM
BIRMINGHAM ,WEST MIDLANDS
Summary
Tools:
Microsoft Office Microsoft Excel PowerPoint Salesforce CRM Case investigating
Complaint management Customer service Multidisciplinary teamwork
Payment processing Results-driven
Team player with Extensive product knowledge
Data entry Order fulfillment
Report generation CRM
Quality control Customer relations Call center experience Presentation skills Detail-orientated
Confident communication
Professional Summary
Detail-oriented professional with top customer relations, problem-solving, and recordkeeping skills. Talented in addressing different service and product problems with a thorough and positive style. Ready to help with a focus on finding creative solutions to conflicts and complaints.
Overview
7
years of professional experience
Work History
OF GREENWICHGREENWICH, LONDON
Student Representative
09.2022 - Current
Job overview
- Educated the student body by relaying important messages from the Student Government clearly and concisely to encourage informed voting
- Reviewed and validated tickets upon event entry and directed guests to proper seats to facilitate consistent traffic flow and prevent delays
- Distributed programmes and other promotional brochures for school events to encourage attendance and student involvement
- Welcomed guests to events held by the University in a warm and friendly manner and answered queries knowledgeably
- Assisted students in completing required documentation for upcoming semesters, from signing up for clubs to financial aid documents
- Monitored perimeter facility doors to prevent unauthorized, non-ticketed individuals from gaining access to events.
Providus Bank
Customer Service Officer
09.2020 - 09.2022
Job overview
- Helm the customer service desk and drive the necessary changes for the improvement of operating and organizational efficiency of the customer support team
- Conducted the successful migration of the old banking system to a new and advanced banking system, a herculean task that was completed before the expected time frame
- Excellent collaboration Budget reviewing and approving
- Public speaking Calm under pressure
Ikeja Electricity Distribution Company
Customer Service Representative
08.2019 - 10.2020
Job overview
- Dedicated to improving customer service experience and upholding a positive image of the company
- Known as a go-getter and fully committed to following the organization's guidelines and procedures and winning customer loyalty., Customer Service Achievements:
- Managed all inbound/outbound customer conversations seamlessly on all channels voice, email, and live chat.
- Answered aconstant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
Guaranty Trust Bank, GTB
Customer Service Representative
01.2019 - 07.2019
Job overview
- Handled customers' card activation, internet/telephone banking requests, and handling of escalated complaints on internet banking issues and other relatively compliant
- Led various virtual assistant services, assisting customers in resolving issues without visiting the bank, performing various roles which included customer authentication, checking transactions and reconciliations of account balance disparity, and resolving transaction issues, all executed in a professional and timely manner
The Ambassadors Schools
Foreign Admission Officer
07.2017 - 06.2018
Job overview
- Registered students for Cambridge, SAT & TOEFL examinations Sourced for foreign institutions across the world that suit the mark scored by the students, and followed through with their admission process.
Education
University of Greenwich LondonLondon, ENG
Master of Arts from Human Resources Management
01.2023
University Overview
University of LagosLAGOS , NIGERIA
Bachelor of Arts
11.2017
University Overview
Adhere to the effective and efficient implementation of bank-wide policies concerning branch operations Perform account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on the deferred account
Skills
- Complaint Resolution
- Call Management
- Data Collection
- Consultative Sales
- Product Knowledge
- Information Security
- Travel Planning
- Materials Transport
- Conflict Mediation
- Product Promotion
- Staff Training
- Key Stakeholder Relationship Building
- Coordination
- Product and Service Solutions
Timeline
Student Representative
OF GREENWICH
09.2022 - Current
Customer Service Officer
Providus Bank
09.2020 - 09.2022
Customer Service Representative
Ikeja Electricity Distribution Company
08.2019 - 10.2020
Customer Service Representative
Guaranty Trust Bank, GTB
01.2019 - 07.2019
Foreign Admission Officer
The Ambassadors Schools
07.2017 - 06.2018
University of Greenwich London
Master of Arts from Human Resources Management
University of Lagos
Bachelor of Arts
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