Oluwa-Damilola Adesina
Dewsbury
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Woneduconsults
09.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Manager
Feedusback Channel Limited
01.2017 - 07.2022
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Officer
Feedusback Channel Ltd
01.2012 - 01.2017
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
MSc Management - Management
University of Bradford
Bradford United Kingdom 09.2023
Bachelor Of Computer Science - Computer Science
Tai Solarin University of Education
Ogun State Nigeria 03.2014
Skills
- Complaint resolution
- Scheduling
- Paperwork Processing
- Consultative Sales
Timeline
Customer Service Representative
Woneduconsults
09.2022 - Current
Customer Service Manager
Feedusback Channel Limited
01.2017 - 07.2022
Customer Service Officer
Feedusback Channel Ltd
01.2012 - 01.2017
MSc Management - Management
University of Bradford
Bachelor Of Computer Science - Computer Science
Tai Solarin University of Education