OLUTAYO TIMILEHIN RUTH
Glasgow
Summary
Detail-oriented and self-motivated professional with a strong foundation in administrative support and exceptional customer service. Demonstrates superior verbal and written skills, alongside mastery of the Microsoft Office Suite, to effectively manage tasks and resolve complaints. Known for excellent teamwork, relationship building, and a can-do attitude, while graciously accepting direction and coaching. Committed to leveraging these skills towards achieving organisational goals and enhancing operational efficiency.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Student Engagement Assistant
Teesside University
Middlesbrough, North Yorkshire
04.2023 - 08.2024
- Delivered exceptional customer service by assisting students with inquiries about library resources, campus activities, and student union events.
- Served as a friendly first point of contact in high-traffic areas, ensuring students received accurate and timely information.
- Boosted student participation in campus events by 20% within one academic term through proactive engagement and clear communication.
- Promoted campus initiatives and events by proactively engaging with students.
- Served as a tour guide to prospective students during open days, showcasing campus facilities and sharing valuable insights about the student experience.
- Maintained a welcoming and inclusive atmosphere within library and student union spaces by quickly addressing concerns and providing helpful solutions.
Human resources intern
Totimo Health and Support Services
Stockton-on-tees, North Yorkshire
01.2024 - 04.2024
- Assisted HR team with general administration and paperwork to maintain optimal processing times.
- Helped with the hiring process by scheduling interviews and keeping candidate records, making new applicants feel welcome.
- Improved the onboarding process for over 30 new employees, receiving many positive comments.
- Guided new employees through the onboarding process by explaining documents and training steps.
- Offered friendly support to employees by answering questions and solving problems, using a customer service approach.
Customer Service Representative
Inny Stitches
Osun State, Nigeria
05.2022 - 11.2022
- Handled both inbound and outbound calls to address customer inquiries and resolve complaints, ensuring prompt and effective service.
- Increased in-store upselling revenue by 20% within six months by effectively recommending complementary products during customer interactions.
- Provided support via phone and email, maintaining professionalism and clear communication.
- Demonstrated comprehensive product knowledge to assist customers in making informed purchasing decisions.
- Achieved a 95% customer satisfaction rating from phone and email communications, earning recognition from management for exceptional service.
Administrative Assistant/ Customer Service Assistant
Lead City College
Oyo State, Nigeria
06.2021 - 04.2022
- Attended to the queries and questions of the parents through emails and telephone calls in a polite and respectful manner
- Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, interacting with visitors, planning student excursions and cultural events, and answering phone calls and emails from stakeholders
- Maintained database relating to student and their academic performance thereby reducing time cost and unnecessary data redundancy by 65%
- Developed biweekly infographics to update parents on their children and wards' performance, progress, and roadblocks as regards character and learning with the view of providing basic and initial assistance to students using established guidelines
- Created new systems for receiving and filing physical mail and fax documents that improved efficiency and eliminated delays in time-sensitive issues reducing mail back-and-forth by 20%
General Secretary (Volunteer)
National Association of Students of English and Literary Studies, Adeleke University Chapter
Osun State, Nigeria
01.2018 - 01.2019
- Drafted professional memorandum, emails, and letters to support organizational objectives
- Received, sorted, and distributed correspondence to respective members
- Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery
- Spearheaded workflow processes for improving daily operations, recordkeeping, and data entry resulting in increased efficiency by 60%
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Delivered clerical support by efficiently handling a wide range of routine and special requirements
- Piloted the google calendar management system to increase team efficiency by 15%
Education
MA - Human Resources Management
Teesside University
Middlesbrough 01.2023 - 01.2025
Bachelor of Arts - English Studies
Adeleke University
Ede, Osun State 09.2016 - 07.2020
Skills
- Superior attention to detail
- Exceptional Customer Service
- Self-motivated professional
- Excellent time management
- Administrative support
- Superior verbal and written skills
- Complaint resolution
- Excellent teamwork and collaboration
- Mastery of Microsoft Office Suite
- Can-do attitude
- Relationship building and management
- Accepts direction and coaching graciously
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Reference
Available on request
Timeline
Human resources intern
Totimo Health and Support Services
01.2024 - 04.2024
Student Engagement Assistant
Teesside University
04.2023 - 08.2024
MA - Human Resources Management
Teesside University
01.2023 - 01.2025
Customer Service Representative
Inny Stitches
05.2022 - 11.2022
Administrative Assistant/ Customer Service Assistant
Lead City College
06.2021 - 04.2022
General Secretary (Volunteer)
National Association of Students of English and Literary Studies, Adeleke University Chapter
01.2018 - 01.2019
Bachelor of Arts - English Studies
Adeleke University
09.2016 - 07.2020
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