Olusola Bolaji
Summary
I am a dedicated professional with expertise in operations management, customer service, and care assistance. I also maintain confidentiality and records management, ensuring efficient database administration, and work efficiently on Microsoft Office documents. I am committed to health and safety compliance, with a strong focus on communication proficiency and time efficiency
Organised Administrator with a track record of enhancing office productivity and streamlining processes. Known for improving team coordination and ensuring smooth operations. I consistently recognised for delivering top-notch administrative support and fostering collaborative work environment.
I takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving,highly effective at motivating teams and streamlining operations.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Administrator
Vaccination UK (NHS)
Hull, East Riding of Yorkshire
09.2025 - Current
- Assisted senior administrators in coordinating large events, ensuring flawless execution.
- Discreetly handled sensitive data, strictly adhering to confidentiality protocols.
- Ensured smooth daily operations for the managing director through comprehensive secretarial support.
- Resolved technical issues promptly to minimise workflow interruptions.
- Implemented effective administrative procedures to streamline office operations.
- Maintained data accuracy through consistent database audits.
Health care assistant
Atrium Health Care
Hull, East Riding of Yorkshire
03.2024 - Current
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Prepared meals for patients, ensured balanced nutrition intake.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
Warehouse operator
Tesco Distribution Centre
Goole, East Riding of Yorkshire
09.2023 - 12.2023
- Handled fragile goods delicately, minimising product damage during transport.
- Performed routine maintenance on warehouse machinery to prevent breakdowns and delays.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Improved warehouse efficiency by maintaining orderly stock locations.
- Organised products in designated areas, facilitating easier access and retrieval when needed.
Customer service /Sales executive
Golden Chance Ventures
LAGOS, Lagos State
02.2019 - 09.2023
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Implemented robust CRM systems that improved tracking of sales activities and client interactions.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Established strong relationships with key industry players to expand business reach.
Banking officer
Jessefield Microfinance Bank
LAGOS, Lagos/Nigeria.
01.2017 - 01.2019
- Collaborated with team members for successful project completion.
- Assisted customers in completing transactions, promoting exceptional customer service standards.
- Managed client accounts to maintain excellent relationships.
- Provided support to senior management on strategic initiatives, contributing to the growth of the bank.
- Resolved customer complaints efficiently, resulting in improved customer relations.
- Maintained up-to-date knowledge of banking regulations, ensuring compliance at all times.
- Identified potential risks during credit assessments, mitigating financial losses for the bank.
- Liaised closely with other departments, enhancing inter-departmental communication and cooperation.
Reconciliation and Internal Control officer
Fortis Bank
Ibadan, Oyo state
01.2015 - 01.2017
- Evaluated operational efficiency for process improvements.
- Improved risk management by implementing robust internal control systems.
- Conducted regular reviews of company policies to ensure compliance.
- Facilitated training sessions to improve staff's understanding of internal controls.
- Analysed financial data to identify irregularities.
- Strengthened the internal control framework, enhancing operational efficiency.
- Demonstrated strong attention to detail whilst reviewing accounting transactions,.
- Enhanced transparency with meticulous record-keeping practices.
- Developed risk mitigation strategies to enhance business stability.
Education
Bachelor of Technology - Meteorology
Federal University of Technology
Akure/Nigeria 04.2008 - 09.2012
Diploma of Higher Education - Science
Federal University of Technology
Akure /Nigeria 04.2006 - 08.2008
GCSEs -
Ikorodu Grammar School
Lagos/Nigeria 03.1998 - 09.2004
Skills
- Microsoft office suite proficiency
- Customer relationship management systems
- Operations management
- Confidentiality maintenance
- Records management
- Database administration
- Time efficiency
- Communication proficiency
- Safety consciousness
- Health and Safety Compliance
- Customer Service
Certification
Health and Social Care Level 3 Diploma2025
Diploma in Phlebotomy-2024
PGD in Customer Relationship Management -2014
Google Digital Marketing- 2022
Pathway to Care (25 standard Certificate)
• End of Life• Fire Safety• First Aid• COSHH• Epilepsy• Food Hygiene• Moving and Handling• Person Centre Care•Medication Admin• Dementia• Equality and Diversity• Mental Capacity• Infection Control• Mental Health Awareness• Fluids and Nutrition• Duty/Role of a Carer• Safeguarding adult /children• Communication• Dignity in Care• Health, Safety and Welfare• Challenging Behavior• Basic Life Support• Autistic Spectrum Disorder• Information GDPR
DATA SCIENCE -2023
International Trade -2023.
PGD in Customer Relationship Management 2014
Google Digital Marketing2022
Timeline
Administrator
Vaccination UK (NHS)
09.2025 - Current
Health care assistant
Atrium Health Care
03.2024 - Current
Warehouse operator
Tesco Distribution Centre
09.2023 - 12.2023
Customer service /Sales executive
Golden Chance Ventures
02.2019 - 09.2023
Banking officer
Jessefield Microfinance Bank
01.2017 - 01.2019
Reconciliation and Internal Control officer
Fortis Bank
01.2015 - 01.2017
Bachelor of Technology - Meteorology
Federal University of Technology
04.2008 - 09.2012
Diploma of Higher Education - Science
Federal University of Technology
04.2006 - 08.2008
GCSEs -
Ikorodu Grammar School
03.1998 - 09.2004