Olusola Adebayo
Portsmouth,Hampshire
Summary
Caring and empathetic support worker with 5 years of experience providing therapeutic support for adults and teenagers with learning disabilities. Competent planner, developer and implementer of complex individual program plans. Trained medication administrator, Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.
Overview
15
15
years of professional experience
Work history
Support Worker
Achieve Together Care
Swanwick, Hampshire
04.2023 - Current
- Managing MAR charts, log books, and care schedules of the unwell in the homes, assisting with shopping and mobility while offering companionship
- Ensuring that users are encouraged to eat a healthy, balanced diet and the correct quantities, making sure the way they eat is appropriate
- Providing emotional support and counselling about symptoms through stimulating activities, strolls, and chatting techniques
- Assist with personal hygiene, washing assistance with using the toilet, assistance with incontinence
- Protecting the users from significant harm, abuse, or neglect and assisting in the administration of medication as outlined in the care plan and with user consent
- Assist with proper and routine checks on vitals and gave routine feedback to the line manager.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
Business Development Executive
Strictly Devoted Concepts & Resources Limited
Lagos
02.2016 - 01.2023
- Created an Inspiring team environment with an open communication culture and strategic usage of resources which optimized performance, leading to increased productivity by over 17% in a quarter
- Provided supervision, ensuring company objectives and vision were communicated clearly, resulting in better alignment and understanding among team members
- Set team goals, key performance indices, and strategies to achieve set goals and objectives
- Supervised and maintained routine performance evaluation of team members and resolved conflicts thereby contributing to a positive and cohesive work environment while maintaining, establishing, and acting as a liaison between business and clients.
Operations Executive
Festamos Security Services
Lagos
06.2014 - 12.2015
- Served as the technical contact, troubleshooting and providing solutions for corporate customers, including issues escalated to high-level management, resulting in improved customer satisfaction and over 92% retention rate
- Recruited, vetted, and trained about 90% of guards on the basics of estate and airport security operations and managed critical issues by setting customer expectations, devising and implementing action plans, and communicating effectively with all parties involved, leading to smooth and successful resolution of critical issues
- Improved guard performance through regular supervision, intermittent checks on various beats, and continuous training resulting in a more skilled and capable team and increased customer satisfaction.
Relationship Manager
Stanbic IBTC Bank Plc
Lagos
01.2012 - 05.2014
- Successfully managed and resolved customer complaints daily via inbound and outbound calls, resulting in improved customer satisfaction and retention
- Generated sales lead through cold calling and telemarketing which contributed to increased revenue for the bank by identifying and assessing customer needs to achieve improved satisfaction, resulting in financial growth for the company
- Trained and evaluated Direct sales Agents on account opening, KYC methods, and overall performance
- Ensure timely updates of documents through CRM management, constant analysis, reviews, consulting, and implementation of best practices which resulted in the capital, and operational savings and helped avoid litigations
Field Sales Executive
United Africa Company, UAC
Lagos
02.2010 - 11.2011
- Provided quality service to customers through timely resolution of complaints, resulting in improved customer satisfaction and about 98% retention
- Ensured Products visibility resulting in increased revenue, and market share, and escalated complex issues to the appropriate channels for resolution, ensuring that issues are handled efficiently and effectively
- Maintained best practices in delivering services to customers to ensure a positive customer experience, leading to improved customer loyalty and reputation for the company
- Opened new markets and organized promotions and merchandisers.
Health Assistant
Alpha Convalescent Centre
Lagos
04.2009 - 02.2010
- Managed care schedules of the unwell in the clinic, assisting with shopping and mobility while offering companionship
- Provided emotional support and counselling about symptoms through stimulating activities and chatting techniques
- Ensured proper and routine checks on vitals and gave routine feedback to the line manager
- Assisted in cleaning, record keeping, reporting, maintaining personal hygiene, and through physiotherapy procedures.
Education
Master - International Business and Management
Bachelor's degree - Agricultural Economics & Extension
Achieve Together - Epilepsy, Autism/Learning Disabilities, Buccal/Anaphylaxis, Medication , etc - undefined
Manual Handling Certificate in Healthcare. - undefined
Enhanced DBS certificate with Updated service. - undefined
Compassionate Care Training Uk - Statutory & Mandatory Face to Face training in Care Management - undefined
Florence Academy Training Certificate - Pathway to Care Program (Adult Social care) - undefined
Diploma - Social Media Strategy
Certificate in Management. - undefined
undefined
Skills
- Relationship Management
- Communications
- Inbound Calls
- Care Management
- Telemarketing
- Business Analysis
- Solutions Advice
- Outbound Calls
- Customer Management
- Tech proficiency
- Project Management
- Development support
- Medication administration
- Activities of Daily Living
- Safeguarding policies
- Personal care
- Clean driving record
- End-user training
- Documentation expertise
- Process automation
- Salesforce
Languages
English
Fluent
Timeline
Support Worker - Achieve Together Care
04.2023 - Current
Business Development Executive - Strictly Devoted Concepts & Resources Limited
02.2016 - 01.2023
Operations Executive - Festamos Security Services
06.2014 - 12.2015
Relationship Manager - Stanbic IBTC Bank Plc
01.2012 - 05.2014
Field Sales Executive - United Africa Company, UAC
02.2010 - 11.2011
Health Assistant - Alpha Convalescent Centre
04.2009 - 02.2010
University of Portsmouth - Master, International Business and Management
Services University of Ado Ekiti - Bachelor's degree, Agricultural Economics & Extension
- Achieve Together - Epilepsy, Autism/Learning Disabilities, Buccal/Anaphylaxis, Medication , etc,
- Manual Handling Certificate in Healthcare.,
- Enhanced DBS certificate with Updated service.,
- Compassionate Care Training Uk - Statutory & Mandatory Face to Face training in Care Management,
- Florence Academy Training Certificate - Pathway to Care Program (Adult Social care),
- Diploma, Social Media Strategy
Nigerian Institute of Management - Certificate in Management.,
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