Oluseun Mabel Iyen
Edinburgh
Summary
Detail-oriented professional with a strong focus on quality and safety, adept at managing high-volume tasks efficiently. Demonstrates exceptional collaboration and communication skills, ensuring seamless teamwork and effective instruction following. Committed to maintaining high standards through excellent time management and attention to detail, with a career goal of enhancing operational excellence in dynamic environments.
Overview
13
13
years of professional experience
3996
3996
years of post-secondary education
Work history
Registration officer
Registers of Scotland
Edinburgh
03.2022 - 08.2025
- Processing of high-volume document in a timely manner from start to finish using a checklist sheet.
- Communicate and collaborate with internal and external customers update on the status of applications using written instruction.
- Keeping and maintaining accurate record ensuring digital integrity using multiple system with precision.
- Providing support to team making accurate quality decisions in a timely and efficient manner using well researched relevant information.
- Maintaining case product quality checks of 85% target in a quarter a consistent manner while utilising attention to detail.
- Kept abreast with legal regulations maintaining compliance at all times.
Payroll administrator
SRUC King’s Building Edinburgh
01.2022 - 03.2022
- Processed 50 applications per week for starters and leavers working to deadline.
- Maintained records ensuring data capturing through electronic interface system according to company policies.
- Processing of 60 per week of online submitted timesheet request by employees and recording them unto spreadsheet.
- Handling team mailbox and scanning document unto system to be processed in batches.
- Compiled summaries of earnings, taxes, deductions, leave, disability and nontaxable wages annually for tax season preparation.
- Facilitated management decisions by providing relevant payroll expenditure reports regularly.
- Adjusted salaries accordingly when staff promotions took place-ensured fair remuneration.
Administrative Assistant
NHS National Services
Edinburgh
01.2021 - 10.2021
- Supported service delivery by creating, maintaining, and reviewing 50 customer records on system while ensuring high level of accuracy.
- Processing paperwork on system accurately and filling to support timely documentation.
- Create and maintain records ensuring accurate data capturing through electronic interface system ensuring accuracy and timely according to company policies.
- Responsible for checking and dispatching of payslips and enrolment letters ensuring accurate address postage maintained on system.
Customer Assistant - Volunteer
British Heart Foundation
Edinburgh
09.2019 - 12.2020
- Performed customer service, assisting in completion of paperwork, and recording data accurately unto system.
- Attending to customers in friendly and courteous manner ensuring excellent customer experience.
- Performed till manning and support colleagues to ensure customers have good experience.
- Admin support duties arranging of delivery, and responding to telephone queries and recording of messages.
Administrative Assistant
NHS National Services
Edinburgh
06.2019 - 08.2019
- Provide admin support for payroll team reviewing new hires engagement form, updating employee data, and setting up payroll files to high accuracy.
- Maintenance of Employee data on Payroll System.
- Filling and processing paperwork P45, Pension forms.
- General administration and other duties required.
Customer Assistant - Volunteer
British Heart Foundation
04.2019 - 06.2019
- Attending to Customers in friendly and manner ensuring excellent customer experience.
- Performed customer service assisting over 60 customers per day in completion of registration documents and recording data accurately unto system.
- Performed Till manning and support colleagues to ensure customers have good experience.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Stocked shelves regularly for easy access to products by customers.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
Seeking employment
11.2018 - 03.2019
Customer Service Advisor
Lloyds Bank (Blue Arrow)
Edinburgh
08.2018 - 10.2018
- Dealt with range of customer enquiries about direct debits, change of details and circumstance and updated on system.
- Took ownership of customers request and process provided relevant information and documents for customer on phone and onward thorough processing of request.
- Updated customers personal details on system ensuring that GWR policies are upheld.
Document Administrator - Proofreader
SBP Royal Blind
Edinburgh
08.2014 - 08.2018
- Responsible for providing administrative support for auditing documents ensuring that all discrepancies with the original documents is resolved prior to final production.
- Updated customer record on the database and ensured quality and accuracy of data according to GDPR.
- Dealing with incoming/outgoing mail handling ensuring accurate address is used.
AML Administrator
Royal Bank of Scotland (Manpower UK Ltd)
09.2012 - 07.2014
- Handled the opening and recording of high-volume mail received from business units while following instructions.
- Responsible for scanning, uploading mails documentation to the relevant database.
- Managed the SAR team mailbox and ensured all queries are answered promptly and resolved.
- Maintained quality data in the database and entered records based on business process.
- Performed general office administration including filling, scanning, photocopying, and dispatch handling.
Education
Bachelor of Agriculture - Agriculture
Ahmadu Bello University
Zaria, NigeriaSecondary School Certificate -
Titcombe College
Skills
- Attention to detail
- Collaboration
- Communication
- Instruction following
- Quality focus
- Safety awareness
- Time management
- Ability to handle high volume
Timeline
Registration officer
Registers of Scotland
03.2022 - 08.2025
Payroll administrator
SRUC King’s Building Edinburgh
01.2022 - 03.2022
Administrative Assistant
NHS National Services
01.2021 - 10.2021
Customer Assistant - Volunteer
British Heart Foundation
09.2019 - 12.2020
Administrative Assistant
NHS National Services
06.2019 - 08.2019
Customer Assistant - Volunteer
British Heart Foundation
04.2019 - 06.2019
Seeking employment
11.2018 - 03.2019
Customer Service Advisor
Lloyds Bank (Blue Arrow)
08.2018 - 10.2018
Document Administrator - Proofreader
SBP Royal Blind
08.2014 - 08.2018
AML Administrator
Royal Bank of Scotland (Manpower UK Ltd)
09.2012 - 07.2014
Bachelor of Agriculture - Agriculture
Ahmadu Bello University
Secondary School Certificate -
Titcombe College
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