Oluronke Akinkugbe
Peterborough,Cambridgeshire
Summary
To seek and maintain a customer service position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills where I will bring to fore my experience over the years as Government liaison officer helping businesses to grow and gain international exposure.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work History
Trade Promotion Officer II
Nigerian Export Promotion Council (NEPC)
Apapa , Lagos, Nigeria
2019.09 - 2023.04
- Attending to trade enquiries
- Assisting customers with service complaints
- Mobilization of Exporters for NEPC capacity building programmes through phone calls, text messages and email
- Carrying out desk and field research
- Providing advisory and counselling services on product development and market information to registered and intending exporters
- Providing up-to-date information on trade policies and regulatory framework
- Liaising with organized private sector and relevant stakeholders in Non-oil export sector
- Compilation of quarterly and annual report
- Attending trainings, seminar and workshop on export promotion, product identification and development
- Consulted interested parties and specific stakeholders to gather information for new policies and updates.
Health Volunteer (NPower)
Ishaga Primary Health Centre
Ire-Akari, Isolo , Lagos, Nigeria
2017.08 - 2019.09
- Registration of patients
- Data Entry
- Recording of daily activities
- Mobilization and sensitization of community members on immunization against communicable diseases
- Sorted and distributed mail to designated recipients.
- Welcomed and directed clinic visitors to appropriate services or personnel
- Answered patient queries and escalated complex questions to relevant personnel
- Greeted patients and built meaningful rapport to facilitate positive outcomes
Laboratory Assistant
Governor’s Office Clinic
Oke-Mosan , Abeokuta, Ogun State, Nigeria
2015.05 - 2016.05
- Registration of Patients
- Processed samples, labelled containers and completed required paperwork
- Filed incoming samples and microscope slides for long-term storage
- Received, prepared and distributed samples to external locations
- Issuance of test results to Patients
Education
Bachelor of Science - Microbiology
Ekiti State University
Ado-Ekiti, Nigeria 2008.11 - 2015.02
GCSEs - Science
Command Day Secondary School
Lagos, Nigeria 2000.09 - 2006.06
Skills
- Effective Communication Skills: Written and Oral
- Critical Thinking
- Good team player with analytical mind
- Problem solving skills
- Persuasive communication
- Diary management
- Report writing
- Computer Literacy: proficient in use of Microsoft Word, Powerpoint
- Goal oriented
- Attention to detail
Timeline
Trade Promotion Officer II
Nigerian Export Promotion Council (NEPC)
2019.09 - 2023.04
Health Volunteer (NPower)
Ishaga Primary Health Centre
2017.08 - 2019.09
Laboratory Assistant
Governor’s Office Clinic
2015.05 - 2016.05
Bachelor of Science - Microbiology
Ekiti State University
2008.11 - 2015.02
GCSEs - Science
Command Day Secondary School
2000.09 - 2006.06
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