Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Olumide SHABA

Stirling

Summary

Practical, highly skilled individual demonstrating out-of-the-box thinking. Optimises cost-effective operations and improves processes and procedures. Proven success leading to massive cost savings and reducing timelines.

Overview

22
22
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

SPECIALIST ENGINEER SATELLITE

MTN Nigeria PLC
09.2021 - Current
  • Develop customer relationships that promote retention and loyalty by working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
  • Engage with the relevant internal MTN Nigeria stakeholders and the customer to help implement and support service pilots on-the ground.
  • Interpret customers' (Internal and External) requirements to the Solution Architects and Product Delivery teams by communicating the customers' requirements and liaising with the customer where necessary, to support the solution design.
  • Able to understand and interpret satellite link budgets and communicate the results back to the customer.
  • Work with Account Managers to support delivery of the overall account plan, helping to identify areas for capacity expansion, renewals, drive customer advocacy, and assist sales to help identify areas for growth by proactively communicating and keeping up to date with MTN Nigeria network changes and evolution of products and services.
  • Develop a thorough understanding of the customer's technology and how they use and integrate MTN's service to deliver their SLAs to their end users.
  • Ensure customers get the service they signed up for, against the contracted SLAs ensuring that the services deliver the desired outcomes.
  • Identify the relevant On-boarding requirements for new customers and agreeing and documenting a joint plan between the customer and MTN Nigeria internal stakeholders.
  • Liaise with the customer to provide regular monthly/quarterly plans on performance against SLA, forecasting for capacity and equipment to support revenue generation.
  • Responsible for proactively keeping customers up to date with MTN's products and services to help keep customers up to date with new products and services .
  • Provide timely responses and resolution to escalations and customer queries.
  • Act as the interface between the customer and MTN technical organization for Deployment planning and rollout activities.
  • Identify logistics requirements to support delivery in the field.
  • Responsible for identifying customer training requirements, providing in-person training where required.
  • Identify customer knowledge gaps, agree and document a joint plan between relevant MTN Nigeria internal stakeholders and the customer to close gaps and up-skill the customer.
  • Continually build and up-skill team on technical satellite knowledge and awareness of the competitive landscape.
  • Identify and deliver service improvement activity across the team by focusing on the customer on-boarding process and service roll-out planning and execution.

Network Services (SATELLITE Network Operations)

MTN Communications Nigeria PLC
04.2012 - 09.2021
  • Management of ServiceNOC Service Operations.
  • Network transformation to Provide greater visibility, control, and increase operational efficiency.
  • Apply continual service improvement framework to develop and deploy network infrastructure and services.
  • Design, scope and implementation of new network solutions.
  • Deliver new network solutions for services to customer.
  • Dimension and resizing of Network Resources and capacities within the Network Core and at the Access level.
  • Configuring, commissioning and operations of MTN Satellite ground station networks and systems.
  • Apply traffic engineering techniques to improve network resiliency and efficient use data circuit.
  • Analyze network quality and availability, providing useful information that supports operational and tactical decisions.
  • Ensuring compliance with laws, regulations, policies and procedures in the provision of telecommunications systems.
  • Ensuring very high network and service availability is always provided to customers.
  • Efficient and timely delivery of services to customers.
  • Identifying and analyzing problems and needs of existing telecommunications systems, such as interference, intelligibility and clarity, to determine the most appropriate means of reducing, eliminating and avoiding current and future problems and improve communications.
  • Effective and efficient use of network resource to ensure all key performance targets are achieved.
  • Assessing performance levels of system hardware and software to project future needs, developing short- and long-terms plans for updating equipment, adding capabilities, enhancing existing systems and providing improved telecommunications.
  • Monitor the overall efficiency and availability of the Satellite ground station and terrestrial network connections using performance management tools and provide technical status reports to customers and direct line report.
  • Ensuring needs for proactive Fault management (identification, classification and resolution.) updates, upgrades, enhancements, maintenance (corrective, preventive, Risk-based and condition-based) on Satellite ground station network assets.
  • Perform network monitoring, reporting, analysis, auditing and documentation of Enterprise customers (Banks and Multinationals) connected through terrestrial Radio and Fibre-optic links.
  • Regularly Initiate and refine ideas on improvements to existing unit operational processes and procedures to promote efficiency and reduce operational costs (OPEX).
  • Troubleshoot Enterprise customer-premise Access routers and IP/MPLS provider Edge routers and switches.
  • Troubleshoot Enterprise customer-premise DCE and intermediate DCE.
  • Ensure End-to-end network connectivity and optimal operations of enterprise customers.
  • Review, recommend, implement potential enhancements and process improvement.

Satellite NOC Engineer

MTN Communications Nigeria Limited
06.2007 - 04.2012
  • Add/delete VSAT terminals, network interfaces or satellite channels.
  • Create capacity pools for sub-networks.
  • Enable and disable network components.
  • Upgrade network hardware or software and incrementally add functions and capabilities to the network.
  • Inventory management: maintains and controls the inventory of equipment in the network, including options, redundancy.
  • Security management: prevents unauthorized access to network resources. Disable components that may compromise network integrity.
  • Data collection, archiving, and report generation which enable planners to analyze long-term needs such as growth projections and re-configurations.
  • Monitoring and control to provide real-time status monitoring with special emphasis placed on alarm and event monitoring, logging and filtering events by VSAT.

Network Operations Centre (NOC) Engineer

VGC Communications, Lagos, Nigeria
07.2005 - 06.2007
  • Provide service assurance support for customers in order to ensure continuous service operation according to set quality levels.
  • Responsible for providing surveillance of Value-Added Network (TDMA and SCPC Satellite Networks); including but not limited to attention, diagnosis and resolution of cases in the first and second level of the process of service.
  • Assurance, 24 hours a day 365 days a year, with the purpose of reestablishing the operative continuity of the services that VGC Communications lends to its clients, following the VGC Communications process to achieve the agreed levels of service.
  • Implement and perform network monitoring, reporting, analysis, auditing and documentation.
  • Ensure that all company policies and procedures are always adhered to.
  • Proactive monitoring of network infrastructure using various network monitoring tool and ensuring proper escalation and reporting of service outages.
  • Ensure that all logistical support on spares, tools, test equipment and devices are performed according to requirements.
  • Implement Backup of data and Disaster recovery Planning (DRP) for the all Network infrastructure elements.
  • Review, recommend, implement potential enhancements and process improvement.
  • Optimizing performance of all Networking LAN/WAN Devices/Systems and routing transmission.
  • Reporting and documentation of processes and procedures.

Cisco (CCNA/CCNP) Instructor

Training Height Lagos, Nigeria
01.2002 - 07.2005
  • Delivered quality classroom instruction at a minimum of 15 days per month.
  • Setup classes as required for own class as well as teammates, evening trainers and contract trainers.
  • Planned for emerging technologies and prepared for new classes on on-going bases.
  • Contributed to the value adds for courses delivered to excel beyond average course delivery.
  • Provided superb customer service to every student by maintaining a "whatever it takes" attitude.
  • Assisted with on-going projects as requested.

Education

Bachelor of Science - Civil Engineering

Obafemi Awolowo University Ile-ife
Nigeria
09.1995 - 07.2002

Skills

  • Network Planning and Design
  • Network Management and Analysis
  • Operational Management
  • Incident Management
  • Capacity Management
  • Resource Planning and optimization - Radio Frequency Planning Methodologies and optimization
  • Satellite Communications Systems
  • Link Budgeting
  • Proficient-to-expert level Programming (C and Python)
  • IPv4/IPv6 Application and Network Services
  • IP Routing and Switching Protocols
  • Team Leadership
  • Innovation
  • Leadership
  • Can-do Spirit

Languages

English
Fluent

Certification

ITIL Foundation v3


Timeline

SPECIALIST ENGINEER SATELLITE

MTN Nigeria PLC
09.2021 - Current

Network Services (SATELLITE Network Operations)

MTN Communications Nigeria PLC
04.2012 - 09.2021

Satellite NOC Engineer

MTN Communications Nigeria Limited
06.2007 - 04.2012

Network Operations Centre (NOC) Engineer

VGC Communications, Lagos, Nigeria
07.2005 - 06.2007

Cisco (CCNA/CCNP) Instructor

Training Height Lagos, Nigeria
01.2002 - 07.2005

Bachelor of Science - Civil Engineering

Obafemi Awolowo University Ile-ife
09.1995 - 07.2002

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Olumide SHABA