IT technician
Immaculate Integrated Global Tech Services
Ikeja,Lagos
2021.03 - 2022.12
- Resolved service requests within target timeframes.
- Supported IT department in contract management and equipment purchasing.
- Kept clients well-informed of ticket status.
- Escalated appropriate issues to senior technicians, relaying relevant information in handovers.
- Prioritised ticket queue, closing interactions and logging requests upon query resolution.
- Conducted failure analysis on failed or returned devices.
- Analysed incident data, identifying underlying causes and proposing resolutions.
- Carried out Planned Preventative Maintenance (PPM) on technological equipment and peripheral devices.
- Provided first line technical support to clients, responding within agreed timescales.