IT technician Immaculate Integrated Global Tech Services
Ikeja,Lagos
2021.03 - 2022.12
Resolved service requests within target timeframes.
Supported IT department in contract management and equipment purchasing.
Kept clients well-informed of ticket status.
Escalated appropriate issues to senior technicians, relaying relevant information in handovers.
Prioritised ticket queue, closing interactions and logging requests upon query resolution.
Conducted failure analysis on failed or returned devices.
Analysed incident data, identifying underlying causes and proposing resolutions.
Carried out Planned Preventative Maintenance (PPM) on technological equipment and peripheral devices.
Provided first line technical support to clients, responding within agreed timescales.
Show description