Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Olumade Akinsanya

Senior IT support
Leicester,United Kingdom

Summary

Results-oriented Senior IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
1
1
Language

Work History

Senior IT Support Engineer

New-edge Finance
Lagos state , Nigeria
01.2018 - 02.2022


· Oversee the development and maintenance of the IT strategic plan.

· Approve vendors used by the organization and monitors their financial condition.

· Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.

· Coordinate priorities between the IT department and user departments.

· Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.

· Running regular checks on network and data security.

· Identifying and acting on opportunities to improve and update software and systems.

· Developing and implementing IT policy and best practice guides for the organization.

· Designing training programs and workshops for staff.

· Conducting regular system audits.

· Running and sharing regular operation system reports with project managers.

· Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.

· Managing and reporting on allocation of IT budget.

· Providing direction for IT team members.

· Identifying opportunities for team training and skills advancement.

· Develops information systems by designing, developing, and installing software solutions.

· Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.

· Develops software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.

· Investigates problem areas.

· Follows the software development lifecycle.

· Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

· Prepares and installs solutions by determining and designing system specifications, standards, and programming.

· Improves operations by conducting systems analysis and recommending changes in policies and procedures.

· Obtains and licenses software by obtaining required information from vendors, recommending purchases, and testing and approving products.

· Protects operations by keeping information confidential.

· Provides information by collecting, analyzing, and summarizing development and service issues.

· Accomplishes engineering and organization mission by completing related results as needed.

Senior IT Support Engineer

Simidebis International(Subcontractor to Nokia, Huawei)
Lagos state, Nigeria
01.2015 - 12.2017

· Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.

· Undertake data network fault investigations in local and wide area environments using information from multiple sources.

· Secure network systems by establishing and enforcing policies, and defining and monitoring access.

· Support and administer firewall environments in line with IT security policy.

· Report network operational status by gathering and prioritizing information and managing projects.

· Upgrade data network equipment to the latest stable firmware releases.

· Configure routing and switching equipment, hosted IP voice services and firewalls.

· Provide remote support to on-site engineers and end users/customers during installation and integration.

· Provide remote troubleshooting and fault finding if issues occur upon initial installation.

· Undertake capacity management and audit of IP addressing and hosted devices within data centers.

· Liaise with project management teams, third-line engineers and service desk engineers on a regular basis.

· Network Documentation skills.

· TCP/IP network design and configuration.

· Sound knowledge of TCP/IP, IPv4.

· Basic understanding of network service: DHCP, DNS, etc.

· Hands-on experience in Enterprise wireless implementation.

· Hands-on knowledge of Cisco routers/switches, Nokia routers (7705 and 7750 series).

· Liaise with vendors and other IT personnel for problem resolution.

· Good understanding of Voice over IP technology.

· Monitor performance and ensure System availability and reliability.

· Monitor System resource utilization, trending, and capacity planning.

· Provide Level-2/3 support and troubleshooting to resolve issues.

· Ability to demonstrate knowledge of IT security skills in Encryption, Endpoint protection, Email protection.

· Select and implement security tools, policies, and procedures in conjunction with the company’s security team.

· Configure and install various network devices and services (e.g., routers, switches,).

· Perform network maintenance and system upgrades including service packs, patches, hotfixes and security configurations.

· Basic knowledge of Microsoft Active Directory Infrastructure, Windows server operating system DNS, DHCP and Microsoft Exchange Servers.

· Work within the established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.

· Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards.

· Design and implement new solutions and improve the resilience of the current environment.

Education

Bachelor of science - Computer Sci

Caleb University
Imota, Lagos state
01.2010 - 08.2014

Master of Science - Information system management

De Montfort University
Leicester, LCE
02.2022 - Current

Skills

Application installations

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Certification

Certified Information Security Expert(CISE)

Work Availability

monday
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Master of Science - Information system management

De Montfort University
02.2022 - Current

Senior IT Support Engineer

New-edge Finance
01.2018 - 02.2022

Senior IT Support Engineer

Simidebis International(Subcontractor to Nokia, Huawei)
01.2015 - 12.2017

Bachelor of science - Computer Sci

Caleb University
01.2010 - 08.2014
Olumade AkinsanyaSenior IT support