Olukemi Olugbode
Worcester Park,Surrey
Summary
Strategic Learning & Development and professional with over seven years’ experience delivering organisational learning and cross-department collaboration within Transport for London’s safety-critical environment. Proven ability to coordinate programmes, engage diverse stakeholders and implement structured initiatives that support organisational priorities and workforce capability. Experienced in facilitating Equality, Diversity & Inclusion learning, promoting inclusive behaviours and supporting cultural change across operational teams. Committed to supporting collaborative initiatives that improve organisational effectiveness and contribute to the Mayor of London’s vision of a fairer, safer and greener London.
Overview
12
12
years of professional experience
Work history
Earlier Career – Finance & Business Operations
- Prior to joining Transport for London, held several financial and administrative roles supporting organisational governance, reporting and stakeholder engagement.
Network Security Trainer
London Underground
London
2025.07 - 2026.03
- Deliver Action Counters Terrorism training to staff in a campaign to, strengthening vigilance and behavioural awareness across operational teams.
- Key achievements
- Delivered interactive security awareness training to over 700 staff across operational grades, improving understanding of hostile behaviour indicators and reporting procedures.
- Facilitated collaborative learning sessions that strengthened situational awareness across frontline teams.
- Promoted use of recognised frameworks including HOT, WHAT and SCAN protocols to improve consistency in identifying suspicious activity.
- Contributed to building a stronger security culture by encouraging proactive reporting and discussion of emerging risks.
Professional Development Trainer / Assessor
London Underground
London
2024.07 - 2025.07
- Worked within the Skills Development Professional Development Team delivering accredited training programmes and workplace assessments across operational staff groups.
- Key achievements
- Delivered and assessed City & Guilds Level 3 Learning and Development qualifications to over 150 staff across the organisation.
- Designed and facilitated engaging learning sessions that improved learner participation and knowledge retention.
- Provided structured feedback using recognised models including AID and BOOST, supporting measurable learner development.
- Collaborated with internal stakeholders to ensure programmes aligned with organisational capability needs.
- Maintained full compliance with legislative and organisational standards including the Equality Act 2010, Health and Safety at Work Act 1974 and ROGS regulations.
Operational Trainer & CMS Assessor
London Underground
London
2016.02 - 2024.07
- Delivered operational training and competency assessments to over 1000 staff members across multiple operational roles within a safety-critical environment.
- Key achievements
- Delivered a wide portfolio of operational learning programmes including Safety, Health & Environment, Fire Safety, Customer Service, Accessibility and Diversity & Inclusion.
- Conducted Competence Management System (CMS) assessments for Customer Service Assistants and Operational Managers, supporting workforce competence and compliance.
- Recorded and maintained assessment evidence within SAP systems ensuring accuracy, confidentiality and audit compliance.
- Provided coaching and mentoring that supported improved staff confidence and operational capability.
- Coordinated learner attendance, performance monitoring and development within structured training programmes.
Customer Service Assistant
Transport for London – London Underground
London
2014.08 - 2016.02
- Delivered front-line customer service within a high-volume operational transport environment.
- Key achievements
- Provided clear and accurate travel information to customers while maintaining high service standards.
- Responded effectively to operational incidents and customer queries in a fast-paced environment.
- Built strong rapport with customers and colleagues through clear and empathetic communication.
Education
CIPD Level 5 Learning and Development -
Associate CIPD
City & Guilds Level 3 Facilitate Learning and Development - Learning and Development in Groups
City & Guilds Level 3 Facilitate Learning and Development - Learning and Development for Individuals
City & Guilds Level 3 Assessing Competence - Competence in the Workplace Environment
Level 4 Award in Project Management -
City University of London
CIMA Certificate in Business Accounting - CIMA Cert BA
Chartered Institute of Bankers - Level 1 & 2 (Part Qualified)
Accounting for the Small Business - undefined
City University of London
Skills
- Stakeholder Engagement & Collaboration
- Relationship building
- Influencing and negotiation
- Facilitating workshops and discussions
- Partnership working
- Project & Programme Coordination
- Risk identification and mitigation
- Documentation and reporting
- Process improvement
- Delivering diversity and inclusion learning
- Promoting inclusive behaviours
- Coaching and mentoring
- Operational reporting systems
Timeline
Network Security Trainer
London Underground
2025.07 - 2026.03
Professional Development Trainer / Assessor
London Underground
2024.07 - 2025.07
Operational Trainer & CMS Assessor
London Underground
2016.02 - 2024.07
Customer Service Assistant
Transport for London – London Underground
2014.08 - 2016.02
Earlier Career – Finance & Business Operations
City & Guilds Level 3 Facilitate Learning and Development - Learning and Development for Individuals
CIMA Certificate in Business Accounting - CIMA Cert BA
Chartered Institute of Bankers - Level 1 & 2 (Part Qualified)
Accounting for the Small Business - undefined
City University of London
CIPD Level 5 Learning and Development -
Associate CIPD
City & Guilds Level 3 Facilitate Learning and Development - Learning and Development in Groups
City & Guilds Level 3 Assessing Competence - Competence in the Workplace Environment
Level 4 Award in Project Management -
City University of London