Olugbenga Adewunmi

1. Surveillance and Monitoring 2. Access Control 3. Incident Response 4. Reporting and Documentation 5. Customer Service 6. Enforcing Policies and Procedures 7. Safety and Risk Prevention

• Monitor CCTV and alarm systems.
• Perform regular patrols of premises (interior and exterior).
• Observe and report suspicious behaviour or security breaches.
• Maintain visitor logs and issue passes.
• Respond promptly to alarms or emergency calls (e.g., fire, medical, intrusions).
• Write clear and detailed incident reports.
• Log daily activities and observations.
• Maintain records of incidents, inspections, and visitor access.
• Help de-escalate conflicts calmly and professionally.
• Identify and report safety hazards (e.g., broken lights, blocked exits).
• Alertness and attention to detail
• Good communication and interpersonal skills
• Integrity and professionalism
• Ability to remain calm under pressure

Concierge and Security Officer

As a concierge I am offer front-of-house representative, offering services and assistance to residents, guests, or clients to enhance their experience.

• Greet and welcome guests, residents, or clients.
• Provide information about local attractions, services, or facilities.
• Accept and manage deliveries and mail.
• Assist with minor requests (e.g., calling maintenance, arranging cleaning services).
• Maintain visitor logs and ensure proper access protocols.

As a security officer I am responsible for ensuring the safety and protection of people, property, and information.

• Patrol premises to prevent and detect signs of intrusion or unsafe conditions.
• Monitor surveillance systems (CCTV) and access control points.
• Respond to alarms, emergencies, and incidents.
• Check IDs, issue passes, and control access to secure areas.
• Write detailed reports of daily activities or incidents.
• Deter criminal activity through visibility and presence.
• Coordinate with emergency services or law enforcement when needed.
• Enforce property rules and policies (e.g., no loitering, no smoking in prohibited areas

1. Supervision and Leadership 2. Shift Handover and Reporting 3. Incident Management 4. Enforcement of Procedures 5. Training and Development 6. Communication 7. Administrative Tasks Key Traits of a Good Security Shift Supervisor

As a shift supervisor I oversees day-to-day security operations during their assigned shift, acting as first line of leadership for security officers. Ensure policies are followed, incidents are managed properly, and team operates efficiently and professionally.

• Assign duties and patrol areas to security officers on shift.
• Monitor performance and conduct of officers to ensure professionalism.
• Provide direction, guidance, and support to team members.
• Conduct briefings at start and end of shift.
• Ensure proper shift handovers with documentation of incidents or issues.
• Submit shift reports to management detailing events, incidents, and observations.
• Respond to incidents or emergencies and take command when needed.
• Ensure incidents are logged and investigated properly.
• Ensure compliance with security policies, access control protocols, and safety procedures.
• Address and correct breaches of protocol or unprofessional behaviour
• Report equipment malfunctions, staffing issues, or safety concerns.
• Ensure communication tools (radios, phones) are used effectively.
• Maintain accurate records of staff attendance, patrol logs, and incident reports.
• Leadership and decision-making under pressure
• Strong communication and interpersonal skills
• Detailed knowledge of site-specific protocols
• Fair and assertive in handling team issues
• Organised and efficient with time and documentation

1. Team Supervision 2. Incident Response and Management 3. Shift Briefings and Handover 4. Enforcement of Policies and Procedures 5. Communication and Reporting 6. Training and Mentoring 7. Equipment and Resource Management Essential Qualities

I leads security team during a specific shift, ensuring all security operations are carried out smoothly, safely, and in compliance with company policies and procedures. I serve as point of contact for both team and site management during shift.

• Supervise and coordinate activities of security officers during shift.
• Assign posts and patrol areas.
• Monitor staff performance and professionalism.
• Take control of situation and direct team accordingly.
• Document and escalate serious incidents to management or emergency services.
• Conduct pre-shift briefings to share updates and assignments.
• Ensure smooth shift handovers with detailed communication of any ongoing issues.
• Maintain accurate shift logs and reports.
• Report incidents, staffing issues, and operational updates.
• Complete and submit detailed incident and shift reports.
• Ensure security equipment (e.g., radios, keys, flashlights) is in working order.
• Report damaged or missing equipment.
• Leadership and decision-making ability
• Strong communication skills
• Calm under pressure
• Attention to detail and organisation
• Knowledge of security procedures and emergency protocols

1. Surveillance and Patrol 2. Access Control 3. Incident Response 4. Reporting and Documentation 5. Customer Service 6. Enforcing Rules and Regulations 7. Safety and Emergency Support Key Qualities of Good Security Officer

As security officer I am responsible for protecting people, property, and assets by maintaining safe and secure environment. I act as visible deterrent to crime, enforce regulations, and respond to incidents and emergencies.

• Conduct regular foot or vehicle patrols of premises.
• Monitor CCTV systems and alarm panels.
• Watch for suspicious behaviour or security breaches.
• Check identification and credentials.
• Monitor and control entry/exit points.
• Issue visitor passes and maintain access logs.
• Respond to alarms, disturbances, or emergency calls.
• Contact emergency services or supervisors when necessary.
• Record incidents, patrol logs, and observations.
• Complete daily activity reports and detailed incident reports.
• Document safety hazards or maintenance issues.
• Give directions and respond to inquiries politely.
• Maintain professional and approachable presence.
• Ensure compliance with site rules, safety procedures, and laws.
• Prevent unauthorised access, theft, vandalism, or loitering.
• Report violations or suspicious activity immediately.
• Identify and report fire hazards or unsafe conditions.
• Provide first aid if trained and necessary.
• Vigilance and attention to detail
• Integrity and reliability
• Good communication skills
• Calm under pressure
• Physical fitness and alertness

1. Access Control 2. Visitor Management 3. Surveillance and Monitoring 4. Incident Response 5. Customer Service 6. Enforcement of Policies 7. Communication and Coordination Essential Traits for Front of House Security Officers

As front of House Security Officer (also known as Reception Security Officer or Lobby Security Officer) I am first point of contact at building or facility, combining security duties with customer service. My primary role is to ensure safety while maintaining and welcoming with professional presence at front entrance.

• Monitor and control entry and exit of visitors, staff, and contractors.
• Check IDs, issue visitor badges, and maintain visitor log.
• Ensure only authorised individuals gain access to restricted areas.
• Greet and direct visitors in polite and professional manner.
• Inform hosts or departments when visitors arrive.
• Observe activity in lobby and surrounding areas.
• Monitor CCTV and alarm systems (if located at front desk).
• Stay alert for suspicious behaviour or potential security threats.
• Respond to emergencies or incidents in calm and efficient manner.
• Escalate issues to supervisors or emergency services when necessary.
• Write reports on incidents, unusual activity, or safety concerns.
• Provide friendly and professional front-line experience.
• Enforce building rules such as visitor sign-in, dress codes, or safety protocols.
• Prevent unauthorised deliveries or loitering.
• Manage and report rule violations or disruptions.
• Use radios, phones, or communication systems to stay in contact with other security personnel or building management.
• Excellent communication and interpersonal skills
• Strong observational abilities
• Professional appearance and demeanour
• Customer service orientation
• Ability to remain calm under pressure