Solution-driven individual with good organizational, interpersonal, planning and time-management skills; proven ability to multitask; consistent track record of on-time and on-quality delivery; Excellent writing skills and great ability to express a message clearly and persuasively; a dedicated team player, committed to providing high-quality support and excellent problem-solving skills at all organizational levels.
Hi, I’m
OLUFUNKE AFISUNLU
NOTTINGHAM,Nottinghamshire
Summary
Overview
12
years of professional experience
14
years of post-secondary education
Work History
Voyage CareNOTTINGHAM, East Midlands
Support worker
12.2022 - Current
Job overview
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Administered medication with rigorous planning and recordkeeping.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
Media Gate LimitedLagos, Nigeria
Senior Customer Service Advisor
05.2016 - 09.2022
Job overview
- I created customer records keeping them up to date in a CRM system.
- I spoke to 50+ customers on the phone helping with their questions and issues, thereby resolving 85% of issues and increasing customer satisfaction by 90%.
- Responded to customer requests with friendly, knowledgeable service and support.
- Promptly responded to inquiries and requests from prospective customers.
- Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Capitalised on upsell opportunities with new and potential customers.
- Led and supported customer support staff to achieve objectives.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Liaised between customers and internal departments to address and resolve customer service concerns.
Cast Oil and Gas LimitedLagos
PUBLIC RELATIONS OFFICER
08.2014 - 04.2016
Job overview
- Strategic liaison between the company and key clients/suppliers resulting in successful business relationship, new business opportunities, clearer and more focused internal and external communication
- Developed and maintained the company's identity via corporate advertising, presenting the company's name and reputation
- Edited and updated promotional material and publications (brochures, videos, social media posts etc.)
- Provided support to management with regards to research, and delivery of critical information to staff members and other stakeholders.
BuildCon Global ServicesLagos, Nigeria
MARKETING EXECUTIVE
03.2013 - 07.2014
Job overview
- Maintained excellent relationships with clients through superior customer service
- Developed sales strategies and approaches for various services, such as special promotions, sponsored events, etc
- Tracked sales data and worked to meet marketing team goals
- Analyzed trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance
- Created and presented regular performance reports for managers and executives
- Created promotional materials for the company’s social media platforms (Facebook, Instagram, twitter).
AIDS Prevention InitiativeLagos
ADMINISTRATIVE OFFICER (National Assignment)
03.2012 - 02.2013
Job overview
- Managed the weekly update of Tally records for all Laboratory commodities kept in the APIN central store
- Supervised the hired labour used in transportation of commodities from the store to the various sites and filled the delivery notes brought back by delivery men
- Carried out weekly audit exercises to verify if quantity of commodities issued out of the store matches actual quantity delivered to various sites
- Assisted with developing and designing advertisements, brochures, posters, billboards, and flyers for the promotion of the company name.
Education
Olabisi Onabanjo UniversityAgo-Iwoye, Ogun State
Bachelor of Science in Biochemistry
01.2006 - 04.2011
University Overview
African Church Grammar SchoolAbeokuta, Ogun State
Secondary School Leaving Certificate
01.1996 - 04.2003
University Overview
De Montfort UniversityLeicester
Master of Science from Advertising and Public Relations Management
09.2022 - 09.2023
University Overview
Skills
- MS Office – Excel
- Word
- PowerPoint
- Access
- Outlook
- Documentation expertise
- Intervention techniques
- Communication skills
Custom
Custom
Available on requestQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Support worker
Voyage Care
12.2022 - Current
De Montfort University
Master of Science from Advertising and Public Relations Management
09.2022 - 09.2023
Senior Customer Service Advisor
Media Gate Limited
05.2016 - 09.2022
PUBLIC RELATIONS OFFICER
Cast Oil and Gas Limited
08.2014 - 04.2016
MARKETING EXECUTIVE
BuildCon Global Services
03.2013 - 07.2014
ADMINISTRATIVE OFFICER (National Assignment)
AIDS Prevention Initiative
03.2012 - 02.2013
Olabisi Onabanjo University
Bachelor of Science in Biochemistry
01.2006 - 04.2011
African Church Grammar School
Secondary School Leaving Certificate
01.1996 - 04.2003
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