Oludare Adeyo
Manchester,Greater Manchester
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, organizing and problem-solving skills. Confident learner seeks opportunity to build on newly learned statistical abilities in data science role. Solution-focused with strong analytical thinking abilities for helpful, dependable modelling support.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Estate Care Specialist
Phillips & Cohen Associates
Manchester
04.2020 - Current
- Provide guidance, assistance, and support to customer representatives throughout all stages of the estate/succession process.
- Effective communication with customer service representatives in a compassionate, professional and fair manner in an effort to evaluate estate solvency and work towards timely payment.
- Prompt and quick response to inquiries from solicitors, executors and administrators.
- Correctly identify customer complaints to resolve the first time, ensuring complaint escalation where appropriate.
- Excel above the minimum requirements on all key performance indicators, ensuring productivity
Specialist Customer Care
Barclays
Manchester, Greater Manchester
01.2019 - 01.2020
- Supporting customers through inbound and outbound strategies
- Understanding customers' specific needs and supporting those who require tailored solutions due to personal circumstances.
- Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of mortgage products.
- Correct use of internal data systems to ensure that a customer's records are accurately maintained and are up to date
- Proactively identifying fraudulent accounts, understanding the complexities of bankruptcy, IVA, regulations and laws.
- Taking personal responsibility for understanding the appropriate policies & standards applicable to role through training, coaching and appropriate communication.
Customer Service Advisor
HSBC
Salford
06.2018 - 01.2019
- Providing exceptional telephone customer service in a timely manner whilst working in a fast-paced busy contact center.
- Recognizing customer’s financial position through listening to customer’s specific circumstances and tailoring the relevant solution to their needs.
- Resolving customer's complaints and logging feedback.
- Use of problem-solving skills to support the customer with banking needs.
- Training new recruits
- Working as one team across multiple channels, personalizing each interaction with a customer or colleague, providing assistance and outcomes to best suit their needs
Customer Service Advisor
N M L House
Manchester
10.2017 - 06.2018
- Monitoring and answering inbound phone lines.
- Ensuring excellent customer service by resolving PCN queries to a high quality. Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Raising cases for clients and keeping track of them to ensure full resolution of customer issues.
- Liaising with on-site car park staff and security to ensure full customer service and satisfaction.
- Registered and updated accurate customer information on database.
- Generating Park pass and Season tickets.
- Coached and trained team members to increase productivity and growth.
Supplier Management Advisor
Carillion
Lowry, Manchester
05.2014 - 08.2017
- Gathering essential information about the nature of service requests, including equipment details, issues, and location. Ensuring that Facility management jobs are carried out within correct SLAs and to adequate levels.
- Liaising with engineering schedulers and allocating engineers to subcontractors.
- Recording of events and service failures, chasing and completing calls, production of Work Request Failures, and liaising with internal and external customers.
- Maintaining open and clear communication with clients and customers regarding appointment scheduling and service updates. Manage client expectations regarding service delivery timelines.
- Acting as a point of contact to address any issues that may arise during service delivery, ensuring swift and effective resolution. Arranging access to sites and raising permits where required.
Customer Service Advisor
Serco
Manchester
01.2013 - 04.2013
- Dealing with faults and customer inquiries and tracking resolutions, ensuring excellent customer service by resolving queries to a high-quality
- Proactively making tailored recommendations to all customers by upselling/cross-selling products, packages and services to complement their lifestyle needs and generate additional revenue.
- Training new recruits
- Complaint and objection handling
Education
Bachelor of Arts - Philosophy
MMU University, All Saints Building
Manchester 09.2009 - 06.2012
A-Levels -
Xaverian College
Manchester 09.2006 - 06.2008
GCSE -
Trinity COE High School
Manchester 09.2001 - 06.2006
Skills
- Strong communication skills
- Problem-Solving
- Analytic skills,
- Reliable
- Planning and Organisation
- Teamwork
- Hands-on learner
- Mathematics and statistical skills
- Structured Query Language (SQL)
- Python
- Data visualisation
Interests
- Philosophy
- Music Production
- Football
- Calisthenics
- Youthwork
- Meditation
- Programming
Languages
English
Native
Timeline
Estate Care Specialist
Phillips & Cohen Associates
04.2020 - Current
Specialist Customer Care
Barclays
01.2019 - 01.2020
Customer Service Advisor
HSBC
06.2018 - 01.2019
Customer Service Advisor
N M L House
10.2017 - 06.2018
Supplier Management Advisor
Carillion
05.2014 - 08.2017
Customer Service Advisor
Serco
01.2013 - 04.2013
Bachelor of Arts - Philosophy
MMU University, All Saints Building
09.2009 - 06.2012
A-Levels -
Xaverian College
09.2006 - 06.2008
GCSE -
Trinity COE High School
09.2001 - 06.2006
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