Oluchi Maduagwu
Gillingham,Kent
Summary
Dedicated, empathetic and compassionate with a genuine desire to caring for others, and ability to relate to people. Applies person-centred care approach to promote dignity and independence. Committed to supporting, safeguarding, and promoting the well-being of service users. Has undertaken a range of training courses in health and safety care. Versatile, with multiple experiences in customer service and marketing, where derived learning and skills are being currently harnessed to ensure greater success in rendering remarkable healthcare service.
Overview
22
22
years of professional experience
Work history
Residential Support Worker
Bithoms Support Services
Gillingham, Kent
2023.05 - 2024.04
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Promoted social inclusion by supporting individual interests, hobbies and social activities.
- Completed bed, welfare and security checks on residents.
- Improved practical support for residents, working collaboratively with social services.
- Optimised resident comfort by maintaining a homely, stable and caring environment.
- Worked with residents to develop life skills, including how to prepare meals and keep areas clean.
- Supervised patients during outings and physical activities, promoting dignity and independence.
- Cooked healthy meals to uplift clients and meet dietary requirements.
- Liaised with family members to organise activities and deliver updates on client progress.
- Worked collaboratively with other support workers to maintain holistic care for clients.
- Adopted person-centred approach in all aspects of care-giving.
- Reported on clients' progress to evaluate service impact.
Vendor support manager
Fibertex Nigeria Ltd.
Ikeja, Lagos
2018.01 - 2023.03
- Managed inventory to verify consistent availability of top-selling items.
- Merchandised items to promote consistent sales and interest.
- Negotiated prices, building strong and trusting customer rapport.
- Collected customer feedback to evaluate ongoing business and inform future changes.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Greeted customers warmly, using strong communication abilities to quickly build rapport.
- Maintained quality control by defining and documenting operating procedures.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Marketer
Daisy Gials Touch
Ejigbo, Lagos
2014.03 - 2017.11
- Liaised with management teams in developing marketing strategies and plans.
- Supported team members with content and campaign planning, boosting market coverage.
- Implemented strategies to engage and attract customers, increasing brand engagement and sales.
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Identified new customer segments and target audiences to expand reach.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
Chief Operating Officer(Head Baker)
Crystals Pastries
Ogba, Lagos
2009.02 - 2014.02
- Improved operational performance in line with strategic objectives.
- Instilled an attitude of teamwork and collaboration for productive working relationships.
- Created innovative business solutions to drive the brand to success.
- Drove product and service innovation to meet evolving market demands.
- Cleaned and maintained kitchen equipment and oven.
- Maintained strong, cooperative working relationship with bakery team and fellow employees.
- Maintained strong knowledge of food safety practices.
- Packaged and labelled baked goods with accurate descriptions and ingredients.
- Prioritised kitchen and baking workloads, utilising staff and meeting productivity requirements.
- Maintained constant product availability and prepared accurate inventory and production reports for budgeting.
Customer Service Officer
Spring Bank Plc
Awka, Anambra
2006.06 - 2009.01
- Responded to customer queries and provided excellent customer service.
- Responded to customer requests with friendly, knowledgeable service and support.
- Registered customer information to maintain accurate records.
- Maintained working knowledge of available products and services.
- Participated in meetings to discuss goals and sales target.
- Engaged in team-building activities to build rapport with staff.
- Cross-trained and backed up other customer service managers.
- Explained benefits and advantages of different product and service offerings to customers.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Applied conflict management to stressed and concerned customers.
Front Office Teller
Guardian Express Bank Ltd
Victoria Island, Lagos
2002.10 - 2006.06
- Counted and packaged currency and coins.
- Organised and stocked teller areas to maintain readiness for daily customer flows.
- Adhered to vault security procedures and access requirements.
- Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
- Maintained discretion and security in handling sensitive personal and financial data.
- Identified and mitigated potential fraud and transaction risks.
- Reconciled cash drawers and daily transaction records to support accuracy.
- Processed cash deposits and withdrawals for customers.
- Organised transfers to move money between customer accounts, between customers, and between businesses.
- Suggested additional products and services matching customer needs.
Education
Bachelor of Science - Marketing
University Of Nigeria
Enugu, Nigeria 03/1998 - 09/2002
GCSEs - Sciences
Gideon Comprehensive High School
Okota, Lagos, Nigeria 01/1991 - 05/1997
Certificate. - Moving and Handling
Careskills Academy
United Kingdom 12/2023 - 12/2023
Certificate. - Dementia awareness
Care skills academy
United kingdom 11/2023 - 11/2023
Certificate. - Mental Capacity Act and DOLS
Careskills Academy
United kingdom 12/2023 - 12/2023
Certificate. - First Aid/Basic Life Support
TUDAR SKILLS
Havering, United Kingdom 10/2023 - 10/2023
Certificate. - Medication Administration
TUDAR SKILLS
Romford, Havering, United Kingdom 10/2023 - 10/2023
Certificate. - Autism Awareness
TUDAR SKILLS
Romford, Havering, United Kingdom 10/2023 - 10/2023
Certificate. - Person Centred Care
Careskills Academy
United Kingdom 12/2023 - 12/2023
Certificate. - Positive Behaviour Support
Careskills Academy
United Kingdom 12/2023 - 12/2023
Certificate. - Learning Disability
Careskills Academy
United Kingdom 12/2023 - 12/2023
Certificate. - Audit/Record in Care
TUDAR SKILLS
United Kingdom 10/2023 - 10/2023
Certificate. - Fire Safety
Careskills Academy
United Kingdom 12/2023 - 12/2023
Certificate. - Nutrition and Hydration
Careskills Academy
United Kingdom 12/2023 - 12/2023
Skills
- Verbal and written communication
- Interpersonal relationship
- Problem solving
- Adaptability
- Activity planning and management
- Ability to work with understanding, tact, and patience
Timeline
Residential Support Worker
Bithoms Support Services
2023.05 - 2024.04
Vendor support manager
Fibertex Nigeria Ltd.
2018.01 - 2023.03
Marketer
Daisy Gials Touch
2014.03 - 2017.11
Chief Operating Officer(Head Baker)
Crystals Pastries
2009.02 - 2014.02
Customer Service Officer
Spring Bank Plc
2006.06 - 2009.01
Front Office Teller
Guardian Express Bank Ltd
2002.10 - 2006.06
Bachelor of Science - Marketing
University Of Nigeria
03/1998 - 09/2002
GCSEs - Sciences
Gideon Comprehensive High School
01/1991 - 05/1997
Certificate. - Moving and Handling
Careskills Academy
12/2023 - 12/2023
Certificate. - Dementia awareness
Care skills academy
11/2023 - 11/2023
Certificate. - Mental Capacity Act and DOLS
Careskills Academy
12/2023 - 12/2023
Certificate. - First Aid/Basic Life Support
TUDAR SKILLS
10/2023 - 10/2023
Certificate. - Medication Administration
TUDAR SKILLS
10/2023 - 10/2023
Certificate. - Autism Awareness
TUDAR SKILLS
10/2023 - 10/2023
Certificate. - Person Centred Care
Careskills Academy
12/2023 - 12/2023
Certificate. - Positive Behaviour Support
Careskills Academy
12/2023 - 12/2023
Certificate. - Learning Disability
Careskills Academy
12/2023 - 12/2023
Certificate. - Audit/Record in Care
TUDAR SKILLS
10/2023 - 10/2023
Certificate. - Fire Safety
Careskills Academy
12/2023 - 12/2023
Certificate. - Nutrition and Hydration
Careskills Academy
12/2023 - 12/2023