Summary
Overview
Work history
Education
Skills
Hobbies & Interests
Timeline
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Olu Osibona

London,South East

Summary

Resourceful and results-oriented professional with proven expertise in 1st and 2nd Line Support, offering a confident, customer-focused approach and solid experience using systems like Iclipse and Academy Finance (Capita).

Well-versed in administrative functions, including payment processing, debt tracking, and account reconciliation, with a strong eye for detail and a commitment to accuracy and efficiency. Trusted with high-value item transport and experienced in safety protocols, including response procedures in high-risk situations such as robberies.

Known for a resilient, goal-driven mindset with a natural flair for sales, leveraging strong closing techniques and persistence to meet and exceed targets. A dependable team player who thrives under pressure and consistently delivers quality outcomes.

Overview

11
11
years of professional experience

Work history

Cash in Transit Officer

G4S Cash Solutions
London
10.2022 - Current
  • Collected cash and valuables and maintained security throughout transport from location to location.
  • Enhanced security checks upon arriving on customer premises
  • Conducted surveillance to obtain evidence of wrongdoing.
  • Checked doors, windows and gates for signs of unauthorised entry.
  • Completed official security checks of company vehicles and equipment.
  • Used covert surveillance techniques to collect evidence of suspected wrongdoing.
  • Operated surveillance equipment for improved monitoring and control during transits.
  • Conducted regular assessments of risk, minimising potential threats during cash transportation.
  • Conducted thorough vehicle checks for optimal performance and safety.
  • Assisted with loading and unloading of funds from vehicles, enhancing operational efficiency.

Registration & Revalidation Registrations Officer

Nursing & Midwifery Council
London
04.2020 - 09.2022
  • Provide comprehensive advice to applicants and members of the public on various types of applications and registration issues
  • Utilised proven problem-solving methods in accordance with company policy to enhance client satisfaction
  • Received and processed applications in line with agreed policies and procedures by checking applications for completeness, entering data, verifying details and documentation as provided.
  • Secured data by following confidentiality procedures.
  • Answered telephone calls to offer information, direct callers and take messages.
  • Processed large amounts of data and independently resolved discrepancies.
  • Improved access to information by helping to strengthen internal document control practices.
  • Executed assigned duties responsibly thus meeting departmental expectations consistently.
  • Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
  • Handled sensitive information with discretion and professionalism.

Revenues Support Officer

Royal Borough of Greenwich
09.2018 - 02.2020
  • Deal with routine correspondence, ensuring it is handled adequately in conformance with the council's procedures/policies
  • Update the Council Tax and the DIP databases in accordance with internal information received
  • Assist the Court Officer in document preparation for cases to be brought before the Magistrates' Court, and to assist at Court Hearings
  • Continuous revision of publications, briefing notes and bulletins as well as attending external training session for self-improvement
  • Assist with the distribution and action of post-summons documentation within the appropriate time scales
  • Action refund applications.

Customer Service Ambassador

Transport For London
London
02.2016 - 09.2018
  • Transport for London
  • Recording accurate information during incidents
  • Ensuring the safety/security of the general public by relaying information to the police
  • Assisting commuters on the most efficient ways of getting to their desired destinations
  • Meeting and greeting customers upon arrival to the stations or platforms
  • Dispatching trains whilst giving updates via public service announcements
  • Assisting customers entering and exiting stations with thing such as, directions to amenities, support using the ticket machines and assisting in general use of tube maps
  • Updating customer information boards with the latest information in and around my working station.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Enhanced communication channels through regular updates on company policies and promotions.

Call Operator

Addison Lee
02.2015 - 01.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Used Microsoft Word and other software tools to create documents and other communications
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Worked flexible hours; night, weekend, and holiday shifts.

Admin Assistant

Lampos Logistics
London
02.2014 - 03.2015
  • Dealing with customer enquires
  • Liaising with other departments
  • Maximized branding outreach by facilitating marketing initiatives
  • Interpreted management directives to define and document administrative staff processes
  • Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives
  • Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities.

Education

Undergraduate degree - Sports Science & Physiotherapy

Staffordshire University

High School Diploma - Sports & Exercise Science

North West Kent College

Business Academy Bexley

Skills

    car 1St & 2nd Line Support

  • Professional telephone demeanor
  • Intermediate in Iclipse Systems
  • Intermediate in Academy Finance (Capita)
  • Administrative support
  • Processing payments
  • Locating debtors
  • Account Reconciliation
  • Incident reports
  • Route planning efficiency
  • High-Value item transport
  • Robbery response training
  • Effective closing techniques
  • Tenacity and resilience
  • Target and sales-driven

Hobbies & Interests

I have a strong enthusiasm for participating in team sports such as football and basketball, as well as engaging in individual sports like table tennis and trampolining. Currently, I am a member of 'Team Sport', a go-karting club that I regularly attend on a monthly basis. During my leisure time, I typically dedicate myself to reading, exercising, and socialising with both family and friends.

Timeline

Cash in Transit Officer

G4S Cash Solutions
10.2022 - Current

Registration & Revalidation Registrations Officer

Nursing & Midwifery Council
04.2020 - 09.2022

Revenues Support Officer

Royal Borough of Greenwich
09.2018 - 02.2020

Customer Service Ambassador

Transport For London
02.2016 - 09.2018

Call Operator

Addison Lee
02.2015 - 01.2016

Admin Assistant

Lampos Logistics
02.2014 - 03.2015

Undergraduate degree - Sports Science & Physiotherapy

Staffordshire University

High School Diploma - Sports & Exercise Science

North West Kent College

Business Academy Bexley

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Olu Osibona