MS WORD
Olukayode Famurewa
Student Recruitment | Admissions | Conversions
18 Garland Road, Doncaster
Summary
Knowledgeable and dedicated customer service professional with extensive experience in student recruitment, marketing, admissions, international higher education, channel partner management and conversion. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
Work History
International Recruitment Officer
Ravensbourne University London
11.2023 - Current
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Evaluated applicant qualifications against position requirements, identifying top candidates for further consideration by hiring managers.
- Managed communications across various platforms, ensuring consistent messaging that aligned with institutional branding guidelines.
- Improved overall student satisfaction with efficient follow-up on inquiries, applications, and enrollment processes.
- Streamlined application review process, reducing turnaround time for admissions decisions.
- Aligned cross-functional teams towards common goals establishing a collaborative environment among colleagues.
- Developed tailored presentations for prospective students and parents highlighting program benefits and resources.
- Exceeded annual enrollment targets consistently demonstrating a high level of expertise in student recruitment strategies.
- Optimized digital presence by creating engaging content for social media channels aimed at attracting prospective students.
- Coordinated campus tours showcasing facilities, faculty, and resources to potential enrollees.
- Established strong relationships with local schools and community organizations to promote awareness of the institution''s offerings.
- Provided exceptional guidance to prospective students throughout application process, leading to increased conversion rates from inquiry stage to enrollment completion.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Student Advisor
Cambridge Education Group
6 2023 - Current
- Providing personalized academic advice to students, including course selection, major/minor choices, and long-term academic planning.
- Assisting students in setting academic and career goals, and developing strategies to achieve them by discussing potential career paths, internships, research opportunities, or graduate school options.
- Being a supportive listener and resource for students who may be experiencing personal challenges or difficulties that impact their academic performance.
- Connecting students to various campus resources and services, such as tutoring, counseling, financial aid, disability support, and career services, to enhance their overall college experience.
- Assisting new students during orientation and helping them transition smoothly into college life as well as providing information about campus facilities, clubs, and other extracurricular opportunities.
- Informing students about procedures, and deadlines related to registration, add/drop, withdrawal, and other academic matters.
- Working closely with faculty members to ensure students receive appropriate academic advice and support. This may involve coordinating efforts to provide early intervention for struggling students.
- Organizing workshops, seminars, and events related to academic success, career development, and other relevant topics.
- Engaging in ongoing professional development to stay updated on current trends and best practices in academic advising.
International Conversion Officer
Liverpool John Moores University
04.2022 - 04.2023
- Overseeing and providing regular regional market expertise, insights and data to support LJMU and business decision making of its partners.
- Actively participated in market development activities including travel and promotion of LJMU to agents (B2B), high schools and potential students (B2C).
- Worked as an International Officer to support the regional managers in recruitment activities in the following regions - Africa, MENA, South East Asia.
- Grew direct applicants leads by 30% through intensive follow ups, university visits, presentations to channel partners (government parastatals and high schools).
- Designed and implemented LJMU recruitment strategies notably movement from being largely agent dependent to engaging in multi-channel sales.
- Successfully achieved 15% student conversion increase 2022 FY with 90% progressing into high quality of enrolments.
- Actively monitored and communicated university deadlines (Application, deposit, FIR) West Africa (Nigeria and Ghana are typically late markets). This increased deposit numbers 2022 FY leading to more enrolments.
- Ensuring that visa requirements documents are properly scrutinized before proceeding with application.
- Recruit and work with agents already in partnership with University in selected region as well as developed targets and clearly communicated marketing plans to agents.
- Organized recruitment fairs, education events, pre-departure meetings in Africa.
- Solely responsible for conduct of PCIs for students from African and Indian markets of over 400 students in 2022 academic year
- Resolved problems, improved operations and provided outstanding services to channel partners.
Recruitment/Conversion Officer
Lincoln University (MSM)
08.2021 - 10.2021
- Worked closely with recruitment manager to develop and implement conversion activities for Africa and Indian market. These activities involves travelling and meeting with new agents, prospective applicants and offer holders.
- Actively involved in planning and organization of events such as open days, International welcome, meet and greet events etc.
- Manage team of international student ambassadors to help promote conversion activities such as answering enquiries on campus connect, unibuddy etc
- Managed, organized and ensured that conversion activities such as webinars, Pre departure are done regularly.
- Worked to maintain activities such as FIRs, callbacks and deposit chase up are done in timely manner by making over 30 calls daily. This increased conversion rates leading to double increase in enrolments
- Soley responsible for organizing airport pickups for all international students.
- Maintained energy and enthusiasm in fast-paced environment.
Recruitment/Marketing Officer
TGM Marchnata
03.2017 - 07.2021
- Through market research activities, identified demands for TGM services in new and existing markets in West Africa.
- Supervising team of junior counselors and ensuring that daily, weekly and monthly target set are met by ensuring regular appraisals.
- Proactively developed appropriate marketing strategy and managed implementation within West Africa.
- Responsible for putting together all plans and logistic involved in planning education fairs.
- Provided monthly reports on all aspects of marketing activity, including student recruitment targets, promotional activities, expenditure, competitor activity, market trends and issues
- Analysing and ensuring proper follow up of leads generated from fairs and recruitment events resulting in 70% conversion rates.
- Supports in overseeing existing systems to monitor expenditure through regular scrutiny and review of budgets and project plans.
- Responsible for putting together all plans and logistic involved in planning recruitment events.
- Supports in overseeing existing systems to monitor expenditure through regular scrutiny and review of budgets and project plans.
- Part of Management team at TGM saddled with responsibility of developing business plans for TGM’s other businesses.
Customer Service Officer
DAVE ABION CONSULTING
03.2014 - 02.2017
- Cross-trained and provided back up for customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Effective liaison between customers and internal departments.
- Directed team of 3 representatives to enhance across-the-board customer support and better meet company service demands
Education
Master of Science -
LONDON SOUTH BANK UNIVERSITY
SOUTHWARK, UK 09.2012 - 02.2014
Bachelor of Science -
OBAFEMI AWOLOWO UNIVERSITY
OSUN STATE, NIGERIA 09.2001 - 08.2008
Skills
- International sales support
Report preparation
Complaint resolution
Staff education and training
CRM
Good listening skills
Training development aptitude
Accomplishments
- Collaborated with team of 7 in the development of TGM Investment one.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Software
EXCEL
CRM
Interests
STOCK MARKET
MUSIC
Timeline
International Recruitment Officer
Ravensbourne University London
11.2023 - Current
International Conversion Officer
Liverpool John Moores University
04.2022 - 04.2023
Recruitment/Conversion Officer
Lincoln University (MSM)
08.2021 - 10.2021
Recruitment/Marketing Officer
TGM Marchnata
03.2017 - 07.2021
Customer Service Officer
DAVE ABION CONSULTING
03.2014 - 02.2017
Master of Science -
LONDON SOUTH BANK UNIVERSITY
09.2012 - 02.2014
Bachelor of Science -
OBAFEMI AWOLOWO UNIVERSITY
09.2001 - 08.2008
Student Advisor
Cambridge Education Group
6 2023 - Current
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