Olu Falua
Summary
A friendly, Industrious, result-driven business analyst and manager, with high performance experience which spans Banking, Data Governance, Data Quality, Business Transformation, Digitalization, Service Improvement, Change Management, Cost Reduction, Project Management, Regulatory Change and Financial Crimes. Olu is a cost conscious, commercially aware, positive minded and resilient business analyst with a track record of successful deliverables to Time, Cost & Quality working under methodologies such as Agile, Waterfall and Kanban with use of SharePoint tools. Olu has experience in process improvement, design analysis, business intelligence, inventory distribution management in large, extremely organized business systems with Right to Work in the UK. Olu is actively looking for an exciting new role.
Overview
16
16
years of professional experience
Work History
Digital Business Analyst
Digital Echoes Ltd
05.2020 - Current
- Engaged stakeholders to understand their business problems, flesh out solutions and documented proposed Future State (TO-BE) and obtained approvals.
- Executed UAT for Several Project Implementations and organised Design & Build Workshops including Joint Application Development (JAD) and Impact Analysis sessions with key Subject Matter Experts (SME), Managers, vendors and key decision makers.
- Managed third party risk management workshops to define KPIS, Impact Analysis, security, asset management, GDPR, Licenses, data transfer, data sizing, data storage, archiving, networking covering different scopes (Business-Vendor, Vendor-Vendor, builder-vendor and vendor-data manager).
- Launched End-to-End Project lifecycle delivery including Resource Management, RAID Management, Financials, Scope Management, Design, Build, Testing, Change Management and Deployment under Agile and Waterfall methodologies.
- Engaged end users to gather required “as-is” processes and designing end-to-end process flow using Swim Lane Diagrams, BPMN and Use Cases with Microsoft Visio.
- Carried out User Acceptance Testing (UAT), creating Test Cases, Test Scenario, Test Scripts and Collaboration with Users and Dev-Team to ensure Quality Assurance and that solution is fit for purpose.
- Documented detailed and high level BRD, FRD, SRS on Confluence Software to ensure completeness and transparency.
- Produced, updated and managed accurate Project Artefacts, reports and presentation to stakeholders.
- Captured business (customer) requirements through varying best practice methods (workshops, interviews, 1:1s, etc.) and translating into optimal format for delivery teams to develop requirement.
- Supported with services and capabilities testing through best practice methods as part of requirement acceptance and ensured new product requirements meet our definition-of-ready and acceptance criteria is clear and unambiguous.
- Developed custom digital solutions, addressing unique client needs and driving business growth.
- Developed strong relationships with clients, proactively addressing concerns while continuously exceeding expectations throughout project implementation phase.
- Worked with service delivery and transition manager to gather requirements such as capacity planning. requirements, service design, service management, disaster recovery, operational acceptance contributing most positively to service value chain.
Customer Service Manager and Business Analyst
United Bank for Africa PLC Nigeria
09.2016 - 03.2020
- Facilitated business case analysis for electronic, cards and savings product business growth using Target Operating Model, with performance tracked using Infopool performance management software for business analysis and planning annually.
- Identified and collaborated with stakeholders across customers, staff, businesses, vendors and directors to elicit necessary requirements, business intelligence, business judgments and decision making for different business projects.
- Championed strategy sessions, design thinking meetings and process maps business growth projects for solutions and business plans.
- Led weekly trainings to drive learning and development best practice improvement projects using policy, MS office tools, UBA academy learning management system portal, to retain talent, eliminate knowledge gaps, standardise learning and unify ethical and best practices for higher productivity.
- Executed Service Improvement projects using service charters, service level agreements, TATs and other digital parameters and tracked by Infopool performance management software for improved and top-notch service.
- Planned, documented and managed high and low level operational processes and transition from current solution to proposed solution while consulting with project stakeholders to enforce scope control and compliance.
- Implemented User Acceptance Testing (UAT), creating Test Cases, Test Scenario, Test Scripts and collaboration for ecommerce products and mobile applications with Users and Dev-Team to ensure Quality Assurance and that solution is fit for purpose.
- Conducted business process and systems analysis, and cost/benefits analysis of business systems and applications to create project proposals that align technology solutions with business objectives, technology strategy and roadmaps.
- Collaborated with stakeholders across customers, staff, businesses, vendors and directors to elicit necessary requirements, service improvement initiatives, business intelligence, business judgments and decision making for the business.
- Identified, captured and developed functional and non-functional requirements, providing detailed documentation and business rules to support requirements throughout project life cycle.
- Managed requirement lifecycles for improved and quality management using Kaizen and Lean Six Sigma models.
- Designed process maps and organograms for CRM, customer fulfilment, speedy and quality service delivery.
Head of Processing
United Bank for Africa Plc
12.2011 - 08.2016
- Participated in business transformation projects to achieve successful ABHs, EOM and EOY through daily excellent business operations
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Investigated card frauds, social engineering frauds, USSD frauds and Telephone frauds by eliciting requirements and gathering information towards financial crime prevention and funds recovery.
Customer Service Officer
United Bank for Africa Plc
09.2008 - 11.2011
- Initiated account opening processes in line with regulatory policy and business requirements and opened them on Finacle Software
- Implemented Know Your Customer (KYC), Mandate review, Enhanced Due Diligence (EDD), Customer Due Diligence (CDD) to understand customers and their businesses before treating customers instructions daily in line with business requirements
- Utilized CRM to manage customer profiles, improve interaction and communication to deliver quality service and improve efficiency.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
MBA - Finance
LAUTECH
NigeriaBachelor of Science - Microbiology
University of Ibadan
NigeriaSkills
- Elicitation of Requirements & Management
- CRM (Sage)
- RAID Management
- Data Governance
- Documentation & Project Artefacts
- Migration & Integration
- Process Mapping and Reengineering Using Lucidchart and Confluence
- Methodologies – Agile, Scrum, Waterfall, Kanban
- Service Design
- Workshops, Interviews, Shadowing, Document Review
- Cost Benefit Analysis
- Stakeholder Management
- Tools – JIRA, Confluence, Office 365 - SharePoint, DevOps, Teams, MSP, Visio, MS Excel, Miro
- SQL, Power BI
- Complex Problem-solving
- Data Quality
- RFP Process Delivery
- Vendor Supplier Management
- Communication expertise
Certifications
- Data Governance Foundation Certificate |Collibra |2023
- Project Management Certificate |Google| 2023
- Business Analysis Foundation Certificate |BCS |2022
References
Available on Request
Timeline
Digital Business Analyst
Digital Echoes Ltd
05.2020 - Current
Customer Service Manager and Business Analyst
United Bank for Africa PLC Nigeria
09.2016 - 03.2020
Head of Processing
United Bank for Africa Plc
12.2011 - 08.2016
Customer Service Officer
United Bank for Africa Plc
09.2008 - 11.2011
MBA - Finance
LAUTECH
Bachelor of Science - Microbiology
University of Ibadan
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