Olu AJAYI

Service support - continous improvements to service as required based on requests from BAU teams and stakeholder requisitions within an Agile environment.

Low - high fidelity mock ups and prototypes for stakeholder sign-off, aligning with business requirements and testing with end users in a quick turn around.

• Lead the design process from discovery through to delivery, creating user flows, wireframes, prototypes, and detailed specifications
• Translate complex requirements into simple, elegant user interfaces and interactions that solve real user problems
• Collaborate closely with User Researchers, Content Designers, Product Managers, and Engineers to ensure designs are feasible, usable, and valuable
• Create and maintain design systems, pattern libraries, and component documentation in Figma and Storybook

Set up and managed Beta Banner feedback for service. Periodic analysis to deliver actionable feedback to the team through monthly show and tells.

u Reported on progress at daily SCRUM/stand-ups as conducted ‘feed into Sprint backlog’ sessions

u Developed valuable feedback for the end of sprint show and tells to show stakeholders how well designs have worked for users. Provided extensive support for developing and testing options for improving both existing UI and web service infrastructure.

u Led user research activities within the digital MCCD space working in an Agile environment to GDS standards and WCAG2.0 guidelines.

u Created research plans, discussion guides and conducted multiple user research sessions to feedback to the team ensuring the NHS continually meets the needs of all users. Constant liason with counselling teams to ensure empathetic approach to research was adopted.

u Conducted research into a varied catalogue of user groups, developing proto-persona, persona, and archetype profiles, required in creating a shared understanding within the team.

u Created wire frames and high fidelity prototypes using FIGMA for testing with internal users and stake holders as well as external users

u Usability testing of prototypes - creating test scenarios, analysis of results for further design iterations

u Analysis and synthesis of research data, and presenting findings to UX Designer, Business Analysts, Product Owner and Developers to translate user needs into actionable user stories for development and service improvements

u Collaboration with user research community to share best practice and align working patterns with Government digital service standards

• Test design hypotheses through prototyping and user testing, iterating based on feedback
• Balance user needs with technical constraints and business requirements
• Present design solutions to stakeholders and explain design decisions clearly
• Work alongside frontend developers to ensure design implementation meets specifications

NHS MCCD - Making the medical certification for cause of death digital

Projects spanning Discovery

u Setting up digital transformation models for health care delivery - change management, migrations from a legacy system to digital with a focus on user centred design (HCD)

u Collaborated with sponsors and business owners to translate enterprise strategy to an overarching architecture roadmap. Worked closely with enterprise leaders to provide insights into the future of digital technology usage in the area of health care delivery and help shape / anticipate the future. Produced AS-IS and TO-BE processes (Gap Analysis) and engaged with key stakeholders to support current and future business capabilities, while setting an environment (through requirements) for the distributed management of technical debt and incomes through funding support channels. Helped in creating a model for reporting and communications with stakeholders including external funding partners.

u Created wire frames and high fidelity prototypes using FIGMA for testing with internal users and stake holders as well as external users

u Produced and presented reports to the national director and gained approval of proposed actions/plans

u Assisted in the implementation of recommendations and conducted risk and impact analysis on projects delivery methodologies and improvement recommendations for programmes delivery

u Investigated and documented the impact of service and business models through carrying out viability studies and identifying solutions from a social, legal, technical and economic perspective

u Employing specified ethnographic interview techniques on rural research and communications project for feedback to design team in creating user centred training material for health care campaigns.

* Continues to act as special adviser (digital transformation) to the country director and the international board

Riders 4 Health Digital - Health care delivery, sample tracking and vehicle management and transport logistics

u Led all user research activities within the discovery phase of a new Support service to attain a holistic view of support provision across the waste management cycle across the four nations of the United Kingdom working in an Agile/Scrum environment.

u Carried out user research activities (both quantitative and qualitative) leading to the development and deployment of a user centred digital portal for the tracking of hazardous waste in the UK.

u Created wire frames and high fidelity prototypes using FIGMA for testing with internal users and stake holders as well as external users

u Championed the analysis and synthesis of research data to come up with actionable findings in close collaboration with the design team including UX Designer, Business Analysts, Product Owner and Developer

u Facilitated thoughtfully planned design thinking workshops and activities that successfully moved the team from questions and assumptions to clearly stated user needs and powerful human-centered problems helping diverse stakeholders (internal and external, across functions and leadership levels across four different legislative regions - the four nations of England, Wales, Northern Ireland and Scotland) move from misalignment to a shared strategy.

u Successfully re-callibrated strategy from a B2C centric thinking to a more relevant B2B, refining persona definitions to encompass archetype thinking

u Strategically aligned user research activities for service improvements, identifying areas for immediate intervention opportunities within current systems as well as identifying required features for the development of new portal

u Worked closely with Product Manager, UX Designers across other waste teams, Business Analyst and Developer to translate research findings into user stories that will lead to valuable service features during the design and testing in Alpha phase.

u Effectively communicated user research findings to support the project team and the wider organisation to develop a deep understanding of its core users and their needs

DEFRA Haz waste product 2 - digital waste tracking of all hazardous waste products across the UK from production through recycling to disposal

Projects spanning Discovery, Alpha, Private Beta

• Delivered detailed reports summarising research findings to key stakeholders.
• Promoted transparency by documenting all methods, procedures, and results accurately.
• Managed multiple research projects simultaneously, ensuring timely completion.
• Streamlined data collection processes through tailored survey design and implementation tools.
• Coordinated cross-functional teams during large-scale, multi-site studies.
• Developed comprehensive research plans for successful project execution.
• Conducted research and reported on findings to senior management.

u Led all user research activities within the discovery phase of a new Support service to attain a holistic view of support provision across the institutions digital platforms working in an Agile/Scrum environment

u Championed the analysis and synthesis of research data to come up with actionable findings in close collaboration with the design team including UX Designer, Business Analysts, Product Owner and Developer

u Worked closely with Product Manager, UX Designer, Business Analyst and Developer to translate research findings into user stories that led to valuable service features and tested iterative prototypes to explore usability of various designs

u Effectively communicated user research findings to support the project team and the wider organisation to develop a deep understanding of its core users and their needs

u Strategically aligned user research activities for service improvements and development of new portal

• Designed interactive prototypes for user testing and feedback.
• Contributed towards the development of a new mobile app, enhancing company's digital presence.
• Advocated for end-users during the entire product development process.
• Led user-testing sessions to gather valuable feedback and implement changes accordingly.
• Developed engaging user interfaces to improve overall user experience.
• Translated complex technical requirements into intuitive designs simplifying customer interactions online.
• Prioritised user needs in all stages of project lifecycle improving overall satisfaction rates.
• Reviewed competitor websites, identified key strengths and weaknesses offering strategic recommendations.
• Participated in regular brainstorming sessions, contributing creative ideas for layout improvements.

• Participated actively in faculty training programmes to enhance teaching skills.
• Reviewed and revised curriculum regularly, maintained course relevance in an evolving society.
• Enhanced learning outcomes with engaging lesson plans.
• Coordinated with colleagues to design interdisciplinary courses.
• Developed comprehensive course curriculum by aligning with university standards.

u Developed and taught importance of core users within project briefs descriptors and categorizations, identifying issues or problems they experience and their needs through qualitative and quantitative analytical methods and case study research

u Developed and taught user centred design principles (UCD) applications to graphics, product and spatial design

u As deputy head of Department, Assisted in coordinating department, lessons/ session planning in alignment with course and unit information guidelines. Wrote formative feedback during tutorial reviews, marking and moderation of students work

u Carried out periodic reviews of course information forms (CIFs) and Unit information guides.

u Engaged with users to understand user journeys and mapped end to end user journeys in spatial analysis to ensure students design inclusively to DDA (Disability Discrimination Act) guidelines.

u Produced detailed and comprehensive written reports to a high standard for students feedback and external examiner reviews

u Engaged with key stakeholders across industry including Senior Executive Board (SEB) and business users to gather business requirements in industry whilst developing strong relationships - crucial to the work based learning and internship program

u Review User Acceptance Testing (UAT) for users to ensure specific requirements of college marcomms, content for digital and hard copy documents

u Conduct interviews for prospective students.

• Formulated comprehensive project scopes that outlined goals, objectives, and responsibilities.
• Streamlined communication across departments for seamless project execution.
• Implemented risk management processes, mitigating potential roadblocks.
• Conducted regular reviews of project progress with senior management.

Produced and presented detailed and comprehensive written reports directly to the board and gained approval of proposed actions/plans for communications projects delivery

Assisted in the implementation of recommendations and conducted risk and impact analysis on projects delivery methodologies and improvement recommendations

Investigated and documented the impact of service carrying out viability studies and identifying the risks of solutions from a social, legal, technical and economic perspective

Employed specified observational approaches and ethnographic interview techniques on UNICEF rural research and communications project for feedback to design team in creating user centred training material for health care campaigns.

• Built relationships with stakeholders through outstanding client management skills.
• Interviewed and hired top-performing talent.