OLU AGUNBIADE
IT Network Engineer
London,ENG
Summary
Dedicated and diligent professional with a proven track record of collaborating effectively in diverse organizations. Seeking a role in information technology and networking to leverage and expand upon existing skills in teamwork, customer service, and creative problem-solving. Known for ability to grasp intricate situations quickly and devise innovative solutions. Passionate about driving impactful change, driven to excel and thrive independently. Experienced in 1st, 2nd, and 3rd line support roles, adept at supporting various technologies and individuals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Service Engineer
Technicolor Creative Studios
02.2020 - Current
- Providing desktop and system administration support to the corporate team across sites
- Provisioning new windows equipment in Microsoft Intune and Mac equipment in JAMF
- Account management and troubleshooting using different cloud tools
- Onboarding new users globally
- Office 365 administration and support, managing email distribution groups.
- Teams and teams telephony roll out and support, mobile phone management
- JAMF and Intune device and mobile management
- IT service and asset management
- Deploying, configuring and supporting Windows 10, Windows 11 and different Mac OS
- Management and support of Microsoft Active Directory including accounts, groups, and GPOs along with setting of Active Directory attributes and directory structure.
- Support and administration of the Office 365 suite, in particular Outlook and Teams, including Teams Telephony, and SharePoint, Microsoft Exchange and Exchange Online
- Managing teams town halls, yealink setup and administration
- Working on several projects including, moving VM’s from VMWare to Nutanix, review and replace Fuze IP telephony with Teams Telephony, assisting with office relocation.
- Virtual machine configuration and management, setting users up on Windows 365 VDI
- Centrally managing Microsoft office 365 email signature through exclaimer
IT Support Engineer
Hemmersbach (IBM) - London
10.2019 - 12.2020
- Microsoft office 365 administration and management
- Active directory administration i.e. – login issues, password reset, adding users and systems to the correct AD groups
- Outlook, Teams, OneDrive installation and setup for users
- Organising IT Hub
- Conducting IT induction for new starters. Setup phones and computers for new starters and train them on how to use IT systems
- Perform PC upgrades, including data backups and restore
- Perform imaging of workstations (laptops, desktops, and MAC). Deploying packages through SCCM
- Support of workplace applications, asset and stock management and hardware inventory tracking
- Managing ServiceNow ticketing system within the team and making sure tickets are resolved within SLA.
- Hard drive encryption using Sophos Safeguard and antivirus configuration on users’ machine
- Hardware break/fix support, LAN patching and configuration
- Mac builds and operating system upgrade. Wi-Fi connectivity, run file vault, mapping drives and adding printers
IT & Network Support
Kensington & Chelsea College
10.2018 - 09.2019
- First point of contact for support calls and emails from customers and logging these cases accurately in the helpdesk system.
- Troubleshooting of IT related problems from in-house software to hardware, such as Iphones, Laptops, PCs and Printers
- Providing 1st & 2nd line support and working to resolve issues when reported within an efficient and timely manner and routine handling of service requests.
- Performing testing of equipment.e.g. PAT testing
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Ensuring the installation, maintenance and smooth operations of PC and Macs desktop (windows 7, 10, Mac OS), VOIP phones.
- Providing face-to-face and telephone support to 200 staff and over 1000 students across two sites
- Basic Active Directory knowledge. Creating user accounts, managing accounts, reset passwords, create groups etc.
- To arrange for external technical support where problems cannot be resolved
- Maintaining an Asset Database and track changes. Maintenance of IT equipment
- Email account administration, i.e., account creation and management and distribution lists on Exchange
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
- Install, upgrade, support and troubleshoot MAC OS, XP, Windows 7 & 10 and Microsoft Office and any other authorised desktop applications.
- Updating college’s website and staff intranet page as required
- Windows 7 to windows 10 migration across the business. Re-imaging
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- Installation and management of printers using Novell iPrint, Windows print management and Pcounter
- Supported about 500 users including staffs and students.
Operations Officer
Autofinch Ltd
07.2017 - 07.2018
- Developing the car showroom by generating and implementing creative business ideas, setting up policies, procedures, systems and to follow through with implementation.
- Commissioned a new website for the company, which is still in use
- Uploading on the website and assisting with IT systems
- Handling all inbound and outbound calls and emails with customers and logistics partners
- Responding efficiently and accurately in a timely manner to all enquiries
- Improving customer experiences, including resolving problems, complaints and communicating customer issues with the Director
- Collect and collate information during meetings, arrange meetings, prepare meeting rooms
- Recruit and train employees communicate job expectations
- Growing customer account base through local marketing initiatives, increased sales by promoting the business on Facebook and other social media platforms
Supervisor- Customer Service Assistant (temporary)
Southwest trains- Adecco agency
06.2017 - 08.2017
- Leading and maintaining a highly skilled team of customer service representatives
- Providing necessary feedback, training, and development to crowd control staffs to improve their productivity, accuracy and overall work standards.
- Ensuring all team members are achieving their KPI’s daily
- Building and maintaining relationship with senior management and reporting to them
Customer Service Assistant
Sainsbury, London
05.2016 - 10.2016
- Stock control, price control and customer service
- (part-time)
Administrative Assistant
Department of Work and Pension (DWP), London
02.2016 - 04.2016
- Responsibilities include processing of customers’ new claims, employment seekers allowance to job seekers allowance, contribution-based allowance. Data entry and customer service
- (work experience)
Teaching staff – Computer Science
NYSC, Army Day Secondary School
08.2014 - 07.2015
- Taught computer science
IT Technician
Chronos Technology
01.2012 - 02.2013
- Supporting customers and assisting in the maintenance of IT equipment e.g. Printer, scanner
- Providing first level technical support to customers, diagnosis of desktop, application and infrastructure issues.
- Troubleshooting PC’s, laptops and mobile devices and administering department’s policies and procedures.
- Installation and support of telecommunication equipment.
- Maintaining a log of all problems detected and system back-ups. Setting up new users' accounts and dealing with password issues - monitoring IT network to ensure availability to all users.
- Assisted in system development and writing documentation of the operations of the program by users.
Education
Master of Science - IT & Strategic Innovation
Kingston University
London, United Kingdom 04.2016 - 01.2017
Bachelor of Science - Management Information System
Covenant University
04.2010 - 01.2014
Skills
Technical Support
Windows Deployment
Active Directory, eDirectory
Service Now, JIRA , Confluence, Splunk, Okta admin
Phone Systems
MDM: Blackberry UEM, Intune
Terminal servers & Virtualisation
Data management & Database administration
Sales & Marketing (E-commerce)
Network Administration and troubleshooting
MS Office365, MS Project
2FA setup and administration
Windows 10\11
VPN, SCCM, Zenworks & Intune
Business Analysis and Improvement
Scripting, Powershell
Moodle and blackboard (eLearning), projectors
Remote support
Troubleshooting
Remote Support
Security, Virus solutions
VIP Support
Comms Room Maintenance
Windows Server 16/18/22
CRM and ERP Systems
Microsoft Planner, OneDrive
Printer management and deployment
Adobe Creative Suite, Googlework place
Community Service
Trade fair organizer, 2014, 2015, Responsibilities included booking suitable venues, financial administration, liaising with caterers, suppliers and contractors, undertaking market research and ensuring compliance with health and safety legislation.
Hobbies
Technology | Food | Entrepreneurship | Fashion | Table Tennis | Gym
Timeline
IT Support Service Engineer
Technicolor Creative Studios
02.2020 - Current
IT Support Engineer
Hemmersbach (IBM) - London
10.2019 - 12.2020
IT & Network Support
Kensington & Chelsea College
10.2018 - 09.2019
Operations Officer
Autofinch Ltd
07.2017 - 07.2018
Supervisor- Customer Service Assistant (temporary)
Southwest trains- Adecco agency
06.2017 - 08.2017
Customer Service Assistant
Sainsbury, London
05.2016 - 10.2016
Master of Science - IT & Strategic Innovation
Kingston University
04.2016 - 01.2017
Administrative Assistant
Department of Work and Pension (DWP), London
02.2016 - 04.2016
Teaching staff – Computer Science
NYSC, Army Day Secondary School
08.2014 - 07.2015
IT Technician
Chronos Technology
01.2012 - 02.2013
Bachelor of Science - Management Information System
Covenant University
04.2010 - 01.2014