Oltjana Bardhi
Aylmer Road,Aylmer Parade,
Summary
Experienced professional in customer service, retail, and pharmacy support, known for reliability and a strong work ethic. Skilled in problem-solving and ensuring customer needs are met with respect and care. Adapts quickly to fast-paced environments while promoting a positive atmosphere. Excellent communication skills enhance customer interactions and satisfaction.
Overview
13
13
years of professional experience
Work history
Babysitter
Private Client
London
01.2026 - Current
- Cared for children in home environment, fostering nurturing and educational experiences.
- Prepared meals and snacks using fresh ingredients to enhance nutritional value.
- Engaged children with diverse games and stimulating activities.
- Oversaw bedtime routine, ensuring children adhered to established schedules.
- Ensured child safety and comfort through attentive monitoring and supportive interaction.
Services assistant
Sainsbury
London
11.2025 - 12.2025
- Resolved customer complaints promptly, maintaining high standards of customer service.
- Provided product information, influencing purchasing decisions positively.
- Ensured safe working environment by adhering to health and safety regulations.
- Enhanced customer satisfaction by delivering prompt and accurate service.
- Assisted customers to find desired products, improving shopping experience.
- Processed transactions swiftly, ensuring smooth checkout process for customers.
- Maintained clean and tidy store appearance for professional retail environment.
- Collaborated with team members to improve overall service delivery.
- Served customers at tills efficiently, reducing waiting times significantly.
- Created lasting first impressions by welcoming and greeting customers promptly.
- Checked customer IDs to confirm age before selling age-restricted products.
Pharmacy Assistant
Bailey and Saunders Pharmacy
12.2023 - 11.2024
- Helped process prescriptions and supported the pharmacy team with daily tasks.
- Monitored stock levels, accepted deliveries, and kept the dispensary organised.
- Provided a welcoming and professional service at the pharmacy counter.
- Promoted wellness products strategically, increasing awareness among customers.
- Utilised comprehensive knowledge of over-the-counter medicines to provide accurate advice to customers.
- Managed cash till accurately whilst handling transactions, minimising any financial discrepancies.
- Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
- Enhanced efficiency by organising medication shelves according to categories and expiry dates.
- Kept pharmacy counter and related areas clean, neat and organised.
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Confirmed patient details before dispensing medication, eliminating prescription errors.
- Consulted senior pharmacy staff for additional advice on complex patient health queries.
Loss Prevention Officer
TK Maxx
01.2021 - 01.2022
- Helped protect the store against theft and supported a safe shopping environment.
- Carried out floor patrols and monitored CCTV to prevent loss.
- Handled challenging situations calmly and respectfully.
- Identified suspicious activities through diligent observation; prevented potential thefts.
- Worked closely with retail teams, contributed towards loss prevention goals.
Waitress
Rustique Café
08.2018 - 12.2021
- Provided friendly, efficient service in a busy café setting.
- Handled customer feedback and made sure guests left satisfied.
- Maintained a clean, safe environment and followed health guidelines.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided menu and offered recommendations to complement dining experience.
- Checked customer IDs to confirm age before selling age-restricted products.
Shop Assistant (Work Placement)
Urban Outfitters
01.2013 - 01.2013
- Supported customers on the shop floor and at the till
- Helped restock items and keep displays tidy and appealing
- Learned the basics of retail operations, customer service, and teamwork.
- (4-week placement)
Education
GCSEs - English Language and Literature, Maths , Spanish
Kingsdale Foundation School
London06.2013
Skills
- Cash register operation Office software skills Stock control tools
- Customer and colleague engagement
- Multitasking ability
- Collaborative teamwork
- Openness to challenges
Languages
Albanian – Fluent
Spanish – Fluent
Interests
Health & Wellbeing: I’m passionate about wellness and enjoy learning about ways to support both physical and mental health., Travel: I love exploring new places and learning about different cultures. It’s helped me become more confident and adaptable., Music: I enjoy listening to music to relax and stay inspired. It’s an important part of my routine., Fashion: I enjoy following trends and using fashion as a way to express my personality
Timeline
Babysitter
Private Client
01.2026 - Current
Services assistant
Sainsbury
11.2025 - 12.2025
Pharmacy Assistant
Bailey and Saunders Pharmacy
12.2023 - 11.2024
Loss Prevention Officer
TK Maxx
01.2021 - 01.2022
Waitress
Rustique Café
08.2018 - 12.2021
Shop Assistant (Work Placement)
Urban Outfitters
01.2013 - 01.2013
GCSEs - English Language and Literature, Maths , Spanish
Kingsdale Foundation School