Summary
Overview
Work history
Education
Skills
Certification
References
Interests and Hobbies
Timeline
Generic

Olta Nwanazia

Biggleswade

Summary

Established and trusted Senior Designer, delivering quality results under pressure and consistently achieving outstanding customer satisfaction. Highly organised and analytical, with a proven ability to manage workloads, provide problem solving skills, and work collaboratively. Known for commercial awareness, attention to detail, calm decision making, strong safety focus and risk management, while mentoring others and delivering reliable outcomes through continuous improvement

Overview

14
14
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Senior Project Designer – Connections - Projects

UK Power Networks
Eastern Power Region
2023.05 - Current

Key Achievements

  • Regularly provide effective cover during managers absence, leading day‑to‑day operations, coordinating team workload, maintaining performance, compliance and service continuity
  • Led service performance and customer outcomes, sustaining 96.2% Customer Satisfaction score through active management of escalations, root‑cause analysis of low survey feedback and targeted service‑recovery actions.
  • Led team through journey‑adherence and MCCSS change, embedding new documentation standards, behaviours and accountability while maintaining productivity and engagement.
  • Consistently achieve 100% audit compliance across internal and external reviews, demonstrating strong operational discipline, governance and leadership oversight.

Core Duties and Responsibilities

In addition to my Designer Responsibilities, I:

  • Act as de‑facto manager during manager’s absence (including extended sickness period), overseeing day‑to‑day WIP and workload planning by balancing team capacity, individual skills, development needs and regulatory timeframes to ensure consistent delivery.
  • Supported performance management through coaching, conflict resolution and assignment of appropriate work, creating development opportunities for designers while maintaining productivity, quality and compliance across team.
  • Led and embedded change management within team, driving transition to documented customer journey adherence and MCCSS requirements, while managing customer escalations, investigating low survey scores and restoring service confidence.
  • Maintained accountability for commercial control by overseeing costs, identifying overspends, managing variations and ensuring transparent communication with customers and stakeholders to protect both regulatory and financial outcomes
  • Use reporting tools including SAP and Power Bi for overview of overall individual and team performance
  • Act as senior point of reference for technical queries and customer escalations, resolving customer complaints and delivery risks while protecting service standards and regulatory outcomes.

Project Designer

UK Power Networks
Eastern Power Networks
2015.09 - 2023.05

Core Responsibilities

  • Develop standard-compliant LV and HV design solutions for new connections, diversions and network extensions, producing clear drawings and full design packs for customers and delivery teams.
  • Deliver excellent end to end customer experience while maintaining compliance with GSOP, LC12 and UKPN design and charging standards.
  • Manage and evidence LC12 and GSOP compliance through accurate, consistent recording of customer communications across corporate systems.
  • Prepare robust design documentation and work packs, including NetMap drawings, DRAs, FCAF reports, HEMLs, earthing designs and technical consistency checks.
  • Produce accurate cost estimates for diversionary and reinforcement works, including substations, link boxes and LV/HV cabling.
  • Experienced in using Win début LV network modelling tool used to assess voltage, impedance and fault levels, ensuring statutory and design compliance for new and altered connections.
  • Work closely with Field Engineers, Lead Design Engineers, Network Planners, OP&C and ART teams to ensure solutions are buildable, cost effective and delivered on programme.
  • Monitor delivery expenditure, review completed works, identify overspends and manage variations through transparent communication with internal teams and customers.
  • Resolve customer queries and complaints in timely and transparent manner, ensuring regulatory obligations and service standards are met.
  • Leading monthly wellbeing and environmental briefings.

Technical Support – Small Services

UK Power Networks
London Power Networks
2012.07 - 2015.09

Core Responsibilities

  • Delivered end‑to‑end project coordination by interpreting network plans, producing accurate quotations and cost breakdowns, and managing customer expectations on scope, programme and pricing.
  • Consistently maintained top 10% of quotation output
  • Acted as central point for technical and customer enquiries, resolving complaints, managing escalations and ensuring service commitments and GSOP standards were consistently met.
  • Planned and controlled project delivery by coordinating site information for technicians, determining traffic management requirements, and monitoring work costs to arrange refunds or variations where required.
  • Oversaw performance and compliance by tracking Guaranteed Standards, reporting on business performance, and liaising with OP&C and BSAs on wayleaves, MPANs, invoicing and refunds.
  • Promoted strong safety and quality culture by proactively reporting hazards and ensuring projects were delivered in line with UKPN governance and safety expectations.

Education

L3 Leadership And Management Apprenticeship - Leadership

Gateshead College
London
2025.01 -

HNC Level 4 - Electrical and Electronic Eng.

Bedford College
Bedford
2015.01 - 2019.01

Legal Practice Course - Law

College of Law
London
2010.01 - 2012.01

LLB (Hons) - Law

University of Bedfordshire
Luton
2007.01 - 2010.01

Skills

  • Organizational and workload management

  • Analytical problem solving

  • Collaborative team contributor

  • Effective, verbal and visual communication skills

  • Customer relationship management

  • Commercial awareness and financial control

  • Attention to detail

  • Calm under pressure

  • Technical proficiency in software tools

  • Safety commitment and risk mitigation

  • Mentorship and training support

  • Structured decision-making

Certification

  • IOSH Managing Safety in UKPN
  • Enter Substations & Avoid Danger Inside up to 132kV
  • Enter & Work in Type A Confined Space
  • FAA Level 3 in First Aid at WORK (QFC)

References

References available upon request.

Interests and Hobbies

Outside of work, I play netball, enjoy time with my family-especially countryside walk with my children and dog-and recharge through the gym, puzzles and caring for my houseplants

Timeline

L3 Leadership And Management Apprenticeship - Leadership

Gateshead College
2025.01 -

Senior Project Designer – Connections - Projects

UK Power Networks
2023.05 - Current

Project Designer

UK Power Networks
2015.09 - 2023.05

HNC Level 4 - Electrical and Electronic Eng.

Bedford College
2015.01 - 2019.01

Technical Support – Small Services

UK Power Networks
2012.07 - 2015.09

Legal Practice Course - Law

College of Law
2010.01 - 2012.01

LLB (Hons) - Law

University of Bedfordshire
2007.01 - 2010.01

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department or organization in order to identify areas for improvement or increased efficiency.</li> <li>Implemented quality control measures throughout each stage of a project's lifecycle.</li> <li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li> <li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li> <li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li> <li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li> <li>Trained junior staff on best practices for managing multiple projects simultaneously.</li> </ul> at Defense Contracting Activity, LLC<ul> <li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li> <li>Department of Agriculture (USDA) and the U.S</li> <li>Department of Homeland Security (DHS)</li> <li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li> <li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li> <li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li> <li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li> <li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li> <li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li> <li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li> <li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li> <li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li> <li>Implemented quality control measures throughout each stage of a project's lifecycle.</li> <li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li> <li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li> <li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li> <li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li> <li>Trained junior staff on best practices for managing multiple projects simultaneously.</li> </ul> at Defense Contracting Activity, LLC

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Olta Nwanazia