Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Olorunsola Oluwasanmi DARAMOLA

Birmingham,ENG

Summary

Compassionate and dependable care professional with 5+ years of international experience supporting elderly, vulnerable, and disabled individuals in both residential and home care settings. Adept at providing person-centered care, monitoring health changes, maintaining accurate documentation, and supporting emotional well-being. Also skilled in handling sensitive conversations from prior experience in social support services. Holds a Master's degree with distinction and brings a strong work ethic, empathy, and a commitment to delivering respectful, high-quality care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Expert

Teleperformance (Government Service Division)
12.2024 - Current
  • Assisted over 80 clients weekly, including elderly, low-income, and disabled individuals, by answering queries about Universal Credit claims, explaining eligibility and next steps using empathetic, clear, and respectful communication.
  • Handled high-volume inbound inquiries from citizens facing financial hardship, mental health challenges, and crisis situations and resolving over 100+ cases weekly with professionalism and compassion.
  • Maintained a calm, supportive presence under pressure, de-escalating emotionally charged calls and guiding claimants with clarity and reassurance.
  • Ensured accurate case documentation, contributing to timely decisions and improved access to essential services.
  • Consistently achieved high customer satisfaction scores (above 90%) and received formal recognition from team leads for demonstrating patience, empathy, and professionalism during complex or emotionally sensitive calls.

Care Assistant

Kolloco Ltd
10.2022 - 11.2024
  • Delivered daily personal care and hygiene support to over 30 clients across care homes and private settings, enhancing comfort and dignity.
  • Consistently documented and reported changes in residents’ mental and physical conditions which contributed to early interventions and reduced hospitalizations.
  • Participated in interdisciplinary care meetings, helping revise 10+ individualized care plans to better meet residents’ evolving needs.
  • Maintained high levels of compliance with UK health and safety standards, contributing to a Good rating in CQC inspections.

Caregiver

LMP Health Services
12.2020 - 09.2022
  • Supported 15+ elderly and chronically vulnerable clients in daily routines, leading to improved mobility and reduced fall risk.
  • Built strong client rapport, resulting in increased resident participation in light physical and social activities.
  • Collaborated with nurses to implement changes in care plans based on patient response and family feedback.
  • Maintained 100% accurate care records and flow sheets to support coordinated service delivery.

Caregiver

Besttimelive Care Services
11.2019 - 12.2020
  • Delivered compassionate home-based care to over a dozen clients, including meal prep, bathing, dressing, and medication reminders.
  • Contributed to a 95% client satisfaction rate (based on internal surveys) through responsive and respectful care.
  • Provided companionship and emotional support, improving clients’ overall mental well-being and reducing isolation.
  • Followed proper infection prevention practices during COVID-19, ensuring zero reported infections under direct care.

Education

Master of Science - Marketing Management

De Mont Fort University
Leicester, United Kingdom
11-2023

Skills

  • Activities of Daily Living (ADLs)
  • Empathetic Client Communication
  • Care Plan Implementation
  • Mental Health & Dementia Support
  • Health Observation & Incident Reporting
  • Emergency Response Procedures
  • Infection Control & Hygiene Support
  • Accurate Documentation & Flow Sheets
  • Cultural Competence & Patience

Certification

Healthcare Certifications & Training

Core Skills Training Framework(CSTF)

  • CPR (Adult & Paediatric) – Basic & Immediate Life Support training
  • CSTF - Health & Safety
  • CSTF. Safeguarding Adults Level 3 & 4
  • CSTF. Safeguarding Adults Levels 1 & 2 (Adult Support & Protection)
  • CSTF - Adult Basic Life Support Support L1&L2
  • CSTF - Adult Immediate Life Support -Level 3

Occupational Health & Safety Awareness – Includes CSTF Health & Safety, Risk Assessment, COSHH, RIDDOR, Fire Safety, and Manual Handling training


Languages

English
Advanced (C1)

Timeline

Customer Service Expert

Teleperformance (Government Service Division)
12.2024 - Current

Care Assistant

Kolloco Ltd
10.2022 - 11.2024

Caregiver

LMP Health Services
12.2020 - 09.2022

Caregiver

Besttimelive Care Services
11.2019 - 12.2020

Master of Science - Marketing Management

De Mont Fort University

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Olorunsola Oluwasanmi DARAMOLA