Ollie Martin Miller-Marsh
Peterborough ,cambridgeshire
Summary
Experienced Care Support Worker with a proven track record at the Cambridge Deaf Association, excelling in customer engagement and conflict resolution. Demonstrated ability to collaborate effectively within teams, actively listen to clients, and address concerns with calm communication strategies. Skilled in developing team communications and disseminating information, with a strong focus on problem-solving and maintaining effective working relationships. Committed to leveraging industry knowledge and research skills to enhance service delivery and support organisational goals.
Overview
1
1
Certification
Work History
Cambridge Deaf Association
Care Support Worker
cambridge, cambridgeshire
06.2023 - 11.2023
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
GCSEs - Foundation in Plastering
Derby College Hudson building
Derby, DER2024
NVQ Level 1 - Art
Cambridge Regional College
Cambridge, England2024
Skills
- Customer engagement
- Conflict resolution
- Team collaboration
- Active listening
- Communication strategies
- Information dissemination
- Calm under pressure
- Problem-solving
- Researching
- Writing reports and proposals
Languages
English
Upper Intermediate
B2
Certification
- Level 1 first aid
- level 1 mental capacity act
- level 1 art
- level 1 safeguarding adult
- level 1 medicines management
Interests
- Art
- Photography
- research
- gaming
Art and photography
- My artwork and photography reflect a strong creative vision and attention to detail. I enjoy exploring visual storytelling through different styles, techniques, and perspectives. My work demonstrates originality, imagination, and the ability to research and draw inspiration from artists and real-world subjects. Through both art and photography, I aim to communicate ideas clearly and creatively.
Timeline
Cambridge Deaf Association
Care Support Worker
06.2023 - 11.2023
GCSEs - Foundation in Plastering
Derby College Hudson building
NVQ Level 1 - Art
Cambridge Regional College