Ollie Osborne
Commercial Operations Support - Pursuing Trainee Underwriter
Macclesfield,Higher Hurdsfield
Summary
A highly motivated and adaptable operations support assistant with a positive attitude and a strong focus on customer support. Skilled in prioritising tasks effectively under pressure, ensuring smooth operations while maintaining a strong attention to detail and a dedication to high-quality service delivery. Experienced in training new hires, equipping them the the skills needed to succeed within the team. A proactive problem-solver who thrives in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Operations Assistant
Together Commercial Finance Limited
07.2024 - Current
- Provided administrative support with accurate document preparation and data entry.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Supported financial operations by processing invoices and payments, maintaining accurate budget records.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Administrative Assistant
Cheshire Fest LTD
03.2024 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Store Assistant
Aldi
11.2021 - 03.2024
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Greeted customers entering store and offered assistance with requirements.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
Education
9 GCSE's Including English, Mathematics & Science -
Poynton High School And Performing Arts College
Poynton, United Kingdom 04.2001 -
Skills
Professional and friendly
Work Planning and Prioritization
Attention to detail
Customer support
Positive attitude
Professional and friendly
Timeline
Operations Assistant
Together Commercial Finance Limited
07.2024 - Current
Administrative Assistant
Cheshire Fest LTD
03.2024 - 07.2024
Store Assistant
Aldi
11.2021 - 03.2024
9 GCSE's Including English, Mathematics & Science -
Poynton High School And Performing Arts College
04.2001 -
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