Ollie Cummins

• Part-time 6 hours on a Sunday
• Peeled, chopped and sliced vegetables as required by recipes, accelerating cooking times.
• Prepared ingredients for increased speed of cooking process.
• Cleaned utensils, achieving a more efficient work environment.
• Maintained cleanliness throughout the kitchen for improved hygiene standards.
• Improved kitchen efficiency by assisting in food preparation tasks.
• Washed dishes quickly after meals service to free up space in the kitchen area.

• Shadowing and Working along side the service desk team

Triaging and updating Customer calls via telephone and sending to . The correct correspondent

Triaging and updating Customer tickets raised by the customer portal

Raising and updating tickets from telephone calls

Customer support and troubleshooting over telephone

• User account security on Passwords and password resets

Multifactor authentication set up

Password Resets

Account deactivation and activation

Account set ups on Microsoft 365 and windows

Email delegations

Ensuring Compliance with security policy

I quickly progressed to being trusted to work unsupervised on all of the above listed.

• On site visit
• Marketing work