Ollie Baverstock
Cardiff,Vale of Glamorgan
Summary
Customer-focused Cashier with extensive experience in cash handling and regulatory compliance. Maintains composure under pressure while delivering friendly service and upholding professional standards. Utilises strong time management and analytical skills to enhance operational efficiency and support organisational goals.
Overview
6
6
years of professional experience
Work history
Poker dealer
Grosvenor Casinos
Cardiff
2024.03 - 2025.06
- Delivered excellent customer service, fostering a positive gaming environment.
- Enhanced customer experience through friendly, professional demeanour whilst dealing games.
- Managed player disputes calmly, achieving satisfactory resolutions for all parties.
- Handled cash transactions accurately during chip buy-ins and buy-outs, minimising errors in the cash handling process significantly.
- Took part in regular training sessions offered by the casino management to stay updated about recent changes in gaming laws or house rules.
Waiter
Glanusk Services
Sennybridge, Powys
2019.09 - 2023.09
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained knowledge of menu items, leading to accurate order taking.
- Remained calm under pressure, ensuring better performance during peak hours.
- Assisted in food preparation, resulting in timely service delivery.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
Education
Bachelor of Science - Sport
Cardiff Metropolitan University
Cardiff 09/2022 - 07/2026
Diploma of Higher Education - Sport
Merthyr College
Merthyr Tydfil 09/2020 - 07/2022
GCSEs -
Brecon High School
Brecon, Powys 09/2015 - 07/2020
Skills
- Cashiering experience
- Cash handling
- Regulatory compliance
- Game strategy analysis
- Strong concentration
- Calm under pressure
- Patience under pressure
- Adaptability
- Time management
- Service excellence
- Professional etiquette
- Positive communication
- Ethical integrity
- Research skills
Timeline
Poker dealer
Grosvenor Casinos
2024.03 - 2025.06
Waiter
Glanusk Services
2019.09 - 2023.09
Bachelor of Science - Sport
Cardiff Metropolitan University
09/2022 - 07/2026
Diploma of Higher Education - Sport
Merthyr College
09/2020 - 07/2022
GCSEs -
Brecon High School
09/2015 - 07/2020